Question 1

Conflict between groups leads to decreased competition.​

Accepted Answer

A) True 
 B)False

Question 2

In the context of changing structure of an organization, a(n)_____ is a liaison between groups with very different interests.​

Accepted Answer

A) ​integrator 
B) role incumbent​ 
C) team sender​ 
D) investigator​ 
A) ​integrator 
B) role incumbent​ 
C) team sender​ 
D) investigator​

Question 3

_____ is the ability to see life from another person's perspective.​

Accepted Answer

A) ​Attribution 
B) Empathy​ 
C) Displacement​ 
D) Rationalization​ 
A) ​Attribution 
B) Empathy​ 
C) Displacement​ 
D) Rationalization​

Question 4

Which of the following statements is true of negotiation?​

Accepted Answer

A) ​It is a way of opening dialogue between groups that have difficulty communicating. 
B) It helps groups realize their similarities rather than their differences.​ 
C) It involves an open discussion of problem solutions.​ 
D) It is delaying action on a conflict by buying time.​ 
A) ​It is a way of opening dialogue between groups that have difficulty communicating. 
B) It helps groups realize their similarities rather than their differences.​ 
C) It involves an open discussion of problem solutions.​ 
D) It is delaying action on a conflict by buying time.​

Question 5

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.​

Accepted Answer

A) ​Negativism 
B) Functional conflict​ 
C) Role conflict​ 
D) Displacement​ 
A) ​Negativism 
B) Functional conflict​ 
C) Role conflict​ 
D) Displacement​

Question 6

Which of the following is a cause of conflict related to an organization's structure?​

Accepted Answer

A) ​Authority relations 
B) Skills and abilities​ 
C) Values and ethics​ 
D) Perceptions​ 
A) ​Authority relations 
B) Skills and abilities​ 
C) Values and ethics​ 
D) Perceptions​

Question 7

Which of the following is true of distributive bargaining?​

Accepted Answer

A) ​It causes negotiators to focus on their similarities. 
B) It is a competitive, win-lose approach to negotiations.​ 
C) It allows members from different departments to work together.​ 
D) It is a style low on both assertiveness and cooperativeness.​ 
A) ​It causes negotiators to focus on their similarities. 
B) It is a competitive, win-lose approach to negotiations.​ 
C) It allows members from different departments to work together.​ 
D) It is a style low on both assertiveness and cooperativeness.​

Question 8

The major behavioral tendency associated with the high versus middle versus low power relationship is suboptimization.​

Accepted Answer

A) True 
 B)False

Question 9

Jack, a sales manager, is confronted by Jessica, a dissatisfied customer.Jessica claims that she has received a defective piece of merchandise and wants to make a complaint.Jack tells her that she needs to fill out a complaint form, which will be reviewed by the frontline staff, and recorded into the complaint-handling system.After that, the senior management would conduct an investigation on her complaint and give her a response within 20 working days.The conflict resolution technique used by Jack in this situation is called _____.​

Accepted Answer

A) ​distributive bargaining 
B) administrative orbiting​ 
C) due process nonaction​ 
D) character assassination​ 
A) ​distributive bargaining 
B) administrative orbiting​ 
C) due process nonaction​ 
D) character assassination​

Question 10

Which of the following structural conflicts occurs when individuals do not have knowledge of another department's objectives?​

Accepted Answer

A) ​Interdependence 
B) Goal differences​ 
C) Status inconsistency​ 
D) Jurisdictional ambiguity​ 
A) ​Interdependence 
B) Goal differences​ 
C) Status inconsistency​ 
D) Jurisdictional ambiguity​

Question 11

In the context of conflict management strategies, the _____ is founded on different assumptions: the potential for win-win outcomes, honest communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.​

Accepted Answer

A) ​competitive strategy 
B) cooperative strategy​ 
C) compensating strategy​ 
D) complaisant strategy​ 
A) ​competitive strategy 
B) cooperative strategy​ 
C) compensating strategy​ 
D) complaisant strategy​

Question 12

The high versus middle versus low power network illustrates the conflict felt by middle managers.​

Accepted Answer

A) True 
 B)False

Question 13

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.​

Accepted Answer

A) ​cultural differences 
B) goal differences​ 
C) authority relationships​ 
D) status inconsistencies​ 
A) ​cultural differences 
B) goal differences​ 
C) authority relationships​ 
D) status inconsistencies​

Question 14

An organizational goal that is more important to both parties in a conflict than their individual or group goals is a(n)_____.​

Accepted Answer

A) ​superordinate goal 
B) strategic goal​ 
C) intermediate goal​ 
D) operational goal​ 
A) ​superordinate goal 
B) strategic goal​ 
C) intermediate goal​ 
D) operational goal​

Question 15

In the context of managing intrapersonal conflicts, political skills can:​

Accepted Answer

A) ​help people crystallize their values and serve as opportunities for personal growth. 
B) help understand power networks in organizations.​ 
C) help resolve conflicts by enabling an individual to direct anger toward someone who is not the source of the conflict.​ 
D) help buffer the negative effects of stress that stem from role conflicts.​ 
A) ​help people crystallize their values and serve as opportunities for personal growth. 
B) help understand power networks in organizations.​ 
C) help resolve conflicts by enabling an individual to direct anger toward someone who is not the source of the conflict.​ 
D) help buffer the negative effects of stress that stem from role conflicts.​

Question 16

Cross-cultural negotiations can be more effective if each party learns as much about the other cultures as possible.​

Accepted Answer

A) True 
 B)False

Question 17

In the context of confronting and negotiating, sometimes _____ causes negotiators to focus so much on their differences that they ignore their common ground.​

Accepted Answer

A) ​distributive bargaining 
B) nonaction​ 
C) integrative negotiation​ 
D) secrecy​ 
A) ​distributive bargaining 
B) nonaction​ 
C) integrative negotiation​ 
D) secrecy​

Question 18

Which of the following statements is true of intragroup conflict?​

Accepted Answer

A) ​Conflicts within a team can never be functional. 
B) Face-to-face interactions hinder the development of trust.​ 
C) Virtual teams are not immune to conflict.​ 
D) Telephone conversations early on cannot eliminate later conflicts in virtual teams.​ 
A) ​Conflicts within a team can never be functional. 
B) Face-to-face interactions hinder the development of trust.​ 
C) Virtual teams are not immune to conflict.​ 
D) Telephone conversations early on cannot eliminate later conflicts in virtual teams.​

Question 19

_____ is a compromise mechanism whereby an individual patterns his or her behavior after another's.​

Accepted Answer

A) ​Rationalization 
B) Fantasy​ 
C) Fixation​ 
D) Identification​ 
A) ​Rationalization 
B) Fantasy​ 
C) Fixation​ 
D) Identification​

Question 20

Aaron is studying in elementary school.He falls sick, and Martin, Aaron's father is immediately called to take Aaron home.Martin has an important meeting to attend at work and there is no one else available to take Aaron home.This is an example of _____.​

Accepted Answer

A) ​interrole conflict 
B) intrarole conflict​ 
C) person-role conflict​ 
D) interpersonal conflict​ 
A) ​interrole conflict 
B) intrarole conflict​ 
C) person-role conflict​ 
D) interpersonal conflict​

Conflict between groups leads to decreased competition.

In the context of changing structure of an organization, a(n)_____ is a liaison between groups with very different interests.

_____ is the ability to see life from another person's perspective.

Which of the following statements is true of negotiation?

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.

Which of the following is a cause of conflict related to an organization's structure?

Which of the following is true of distributive bargaining?

The major behavioral tendency associated with the high versus middle versus low power relationship is suboptimization.

Which of the following structural conflicts occurs when individuals do not have knowledge of another department's objectives?

In the context of conflict management strategies, the _____ is founded on different assumptions: the potential for win-win outcomes, honest communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.

The high versus middle versus low power network illustrates the conflict felt by middle managers.

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.

An organizational goal that is more important to both parties in a conflict than their individual or group goals is a(n)_____.

In the context of managing intrapersonal conflicts, political skills can:

Cross-cultural negotiations can be more effective if each party learns as much about the other cultures as possible.

In the context of confronting and negotiating, sometimes _____ causes negotiators to focus so much on their differences that they ignore their common ground.

Which of the following statements is true of intragroup conflict?

_____ is a compromise mechanism whereby an individual patterns his or her behavior after another's.

Aaron is studying in elementary school.He falls sick, and Martin, Aaron's father is immediately called to take Aaron home.Martin has an important meeting to attend at work and there is no one else available to take Aaron home.This is an example of _____.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 13: Conflict and Negotiation

Conflict between groups leads to decreased competition.​

In the context of changing structure of an organization, a(n)_____ is a liaison between groups with very different interests.​

_____ is the ability to see life from another person's perspective.​

Which of the following statements is true of negotiation?​

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.​

Which of the following is a cause of conflict related to an organization's structure?​

Which of the following is true of distributive bargaining?​

The major behavioral tendency associated with the high versus middle versus low power relationship is suboptimization.​

Which of the following structural conflicts occurs when individuals do not have knowledge of another department's objectives?​

In the context of conflict management strategies, the _____ is founded on different assumptions: the potential for win-win outcomes, honest communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.​

The high versus middle versus low power network illustrates the conflict felt by middle managers.​

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.​

An organizational goal that is more important to both parties in a conflict than their individual or group goals is a(n)_____.​

In the context of managing intrapersonal conflicts, political skills can:​

Cross-cultural negotiations can be more effective if each party learns as much about the other cultures as possible.​

In the context of confronting and negotiating, sometimes _____ causes negotiators to focus so much on their differences that they ignore their common ground.​

Which of the following statements is true of intragroup conflict?​

_____ is a compromise mechanism whereby an individual patterns his or her behavior after another's.​

Aaron is studying in elementary school.He falls sick, and Martin, Aaron's father is immediately called to take Aaron home.Martin has an important meeting to attend at work and there is no one else available to take Aaron home.This is an example of _____.​

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Conflict between groups leads to decreased competition.

In the context of changing structure of an organization, a(n)_____ is a liaison between groups with very different interests.

_____ is the ability to see life from another person's perspective.

Which of the following statements is true of negotiation?

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.

Which of the following is a cause of conflict related to an organization's structure?

Which of the following is true of distributive bargaining?

The major behavioral tendency associated with the high versus middle versus low power relationship is suboptimization.

Which of the following structural conflicts occurs when individuals do not have knowledge of another department's objectives?

In the context of conflict management strategies, the _____ is founded on different assumptions: the potential for win-win outcomes, honest communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.

The high versus middle versus low power network illustrates the conflict felt by middle managers.

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.

An organizational goal that is more important to both parties in a conflict than their individual or group goals is a(n)_____.

In the context of managing intrapersonal conflicts, political skills can:

Cross-cultural negotiations can be more effective if each party learns as much about the other cultures as possible.

In the context of confronting and negotiating, sometimes _____ causes negotiators to focus so much on their differences that they ignore their common ground.

Which of the following statements is true of intragroup conflict?

_____ is a compromise mechanism whereby an individual patterns his or her behavior after another's.

Aaron is studying in elementary school.He falls sick, and Martin, Aaron's father is immediately called to take Aaron home.Martin has an important meeting to attend at work and there is no one else available to take Aaron home.This is an example of _____.