Question 1

Although creativity is not particularly responsive to ________,it is susceptible to ________.

Accepted Answer

A) extrinsic motivation; training 
B) intrinsic motivation; extrinsic motivation 
C) training; transformational leadership 
D) flattery; monetary reward 
E) improvisation; need for social approval 
A) extrinsic motivation; training 
B) intrinsic motivation; extrinsic motivation 
C) training; transformational leadership 
D) flattery; monetary reward 
E) improvisation; need for social approval

Question 2

Statistical process control tools are regularly used to diagram a process.

Accepted Answer

A) True 
 B)False

Question 3

The Stinky Cheese Company has determined that in order to remain competitive they need to make some changes to the organization's culture and become more innovative and entrepreneurial.However,they are concerned that such a change might be difficult for employees who might not want to change.What three factors should the company focus on if they want to achieve a successful change? Give an example of each factor.

Accepted Answer

The three factors are capability,opportu

Question 4

Discuss four specific factors that organizations can change.What factor is most important for change and why?

Accepted Answer

The text describes the following factors

Question 5

________ is the process of developing and implementing new ideas in organizations.

Accepted Answer

The answer of ________ is the process of developing and...

Question 6

Does organizational development work? What are the main conclusions reached by two large-scale reviews of OD techniques?

Accepted Answer

The two large-scale reviews reached the

Question 7

With respect to survey feedback,who do change agents prefer to conduct the feedback meeting?

Accepted Answer

A) They prefer that they (the change agent)conduct the meeting. 
B) They prefer that employees who participated in the survey conduct the meeting. 
C) They prefer that senior management conduct the meeting. 
D) They prefer that the manager of the working unit conduct the meeting. 
E) They prefer that human resources staff conduct the meeting. 
A) They prefer that they (the change agent)conduct the meeting. 
B) They prefer that employees who participated in the survey conduct the meeting. 
C) They prefer that senior management conduct the meeting. 
D) They prefer that the manager of the working unit conduct the meeting. 
E) They prefer that human resources staff conduct the meeting.

Question 8

What is the ideal outcome of a team building diagnostic session?

Accepted Answer

A) A list of team problems 
B) A list of team strengths and weaknesses 
C) A list of needed changes to improve team functioning 
D) A list of needed changes to improve team members 
E) An agreement to have more meetings 
A) A list of team problems 
B) A list of team strengths and weaknesses 
C) A list of needed changes to improve team functioning 
D) A list of needed changes to improve team members 
E) An agreement to have more meetings

Question 9

Crowdsourcing can be used for innovative ideas.

Accepted Answer

A) True 
 B)False

Question 10

Open innovation involves finding new people to innovate in an organization.

Accepted Answer

A) True 
 B)False

Question 11

Incentive pay systems are a critical organizational change component of TQM.

Accepted Answer

A) True 
 B)False

Question 12

Unlike other organizational change initiatives,TQM is fast and episodic.

Accepted Answer

A) True 
 B)False

Question 13

Changing an organization's ________ is considered to be a fundamental aspect of organizational change.

Accepted Answer

The answer of Changing an organization's ________ is considered to...

Question 14

Which of the following is NOT an example of a process innovation?

Accepted Answer

A) A manufacturing firm adopts a new technology. 
B) A paint company markets a new nonfading paint. 
C) A mortgage company creates a completely new management structure. 
D) An insurance firm implements a radical job enrichment program. 
E) An airline implements a new service quality program. 
A) A manufacturing firm adopts a new technology. 
B) A paint company markets a new nonfading paint. 
C) A mortgage company creates a completely new management structure. 
D) An insurance firm implements a radical job enrichment program. 
E) An airline implements a new service quality program.

Question 15

What is IBM noted for when it comes to organizational development?

Accepted Answer

A) One of the pioneers in employee surveys 
B) One of the pioneers in TQM 
C) One of the pioneers in team building 
D) One of the pioneers in reengineering 
E) One of the pioneers in organizational change 
A) One of the pioneers in employee surveys 
B) One of the pioneers in TQM 
C) One of the pioneers in team building 
D) One of the pioneers in reengineering 
E) One of the pioneers in organizational change

Question 16

Extrinsic ________ that are clearly tied to creativity do indeed increase creative behaviour.

Accepted Answer

The answer of Extrinsic ________ that are clearly tied to...

Question 17

Reengineering focuses on the redesign of organizational processes to achieve improvements in time,cost,________,or service.

Accepted Answer

The answer of Reengineering focuses on the redesign of organizational...

Question 18

Open innovation involves inviting input from a wide variety of external sources.

Accepted Answer

A) True 
 B)False

Question 19

Sometimes organizations seem paralyzed by threat and exhibit extreme ________.

Accepted Answer

The answer of Sometimes organizations seem paralyzed by threat and...

Question 20

Reengineering is usually applied to an entire organization.

Accepted Answer

A) True 
 B)False

Although creativity is not particularly responsive to ,it is susceptible to .

Statistical process control tools are regularly used to diagram a process.

Discuss four specific factors that organizations can change.What factor is most important for change and why?

________ is the process of developing and implementing new ideas in organizations.

Does organizational development work? What are the main conclusions reached by two large-scale reviews of OD techniques?

With respect to survey feedback,who do change agents prefer to conduct the feedback meeting?

What is the ideal outcome of a team building diagnostic session?

Crowdsourcing can be used for innovative ideas.

Open innovation involves finding new people to innovate in an organization.

Incentive pay systems are a critical organizational change component of TQM.

Unlike other organizational change initiatives,TQM is fast and episodic.

Changing an organization's ________ is considered to be a fundamental aspect of organizational change.

Which of the following is NOT an example of a process innovation?

What is IBM noted for when it comes to organizational development?

Extrinsic ________ that are clearly tied to creativity do indeed increase creative behaviour.

Reengineering focuses on the redesign of organizational processes to achieve improvements in time,cost,________,or service.

Open innovation involves inviting input from a wide variety of external sources.

Sometimes organizations seem paralyzed by threat and exhibit extreme ________.

Reengineering is usually applied to an entire organization.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change,Development,and Innovation

Although creativity is not particularly responsive to ________,it is susceptible to ________.

Statistical process control tools are regularly used to diagram a process.

Discuss four specific factors that organizations can change.What factor is most important for change and why?

________ is the process of developing and implementing new ideas in organizations.

Does organizational development work? What are the main conclusions reached by two large-scale reviews of OD techniques?

With respect to survey feedback,who do change agents prefer to conduct the feedback meeting?

What is the ideal outcome of a team building diagnostic session?

Crowdsourcing can be used for innovative ideas.

Open innovation involves finding new people to innovate in an organization.

Incentive pay systems are a critical organizational change component of TQM.

Unlike other organizational change initiatives,TQM is fast and episodic.

Changing an organization's ________ is considered to be a fundamental aspect of organizational change.

Which of the following is NOT an example of a process innovation?

What is IBM noted for when it comes to organizational development?

Extrinsic ________ that are clearly tied to creativity do indeed increase creative behaviour.

Reengineering focuses on the redesign of organizational processes to achieve improvements in time,cost,________,or service.

Open innovation involves inviting input from a wide variety of external sources.

Sometimes organizations seem paralyzed by threat and exhibit extreme ________.

Reengineering is usually applied to an entire organization.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Although creativity is not particularly responsive to ,it is susceptible to .