Question 1

What company gives bonuses to managers that are contingent on 25 percent of their revenues from products that are less than five years old?

Accepted Answer

A) Raytheon 
B) Polaroid 
C) Sony 
D) 3M 
E) Xerox 
A) Raytheon 
B) Polaroid 
C) Sony 
D) 3M 
E) Xerox

Question 2

Which of the following statements concerning organizational development is FALSE?

Accepted Answer

A) OD is a planned effort to change organizations. 
B) OD recognizes that all organizational change affects members and is implemented with their cooperation. 
C) OD had its roots in the disciplines of engineering and accounting. 
D) OD uses the knowledge of behavioural science to foster a culture of organizational self-examination. 
E) OD techniques generally have a positive impact on productivity and job satisfaction. 
A) OD is a planned effort to change organizations. 
B) OD recognizes that all organizational change affects members and is implemented with their cooperation. 
C) OD had its roots in the disciplines of engineering and accounting. 
D) OD uses the knowledge of behavioural science to foster a culture of organizational self-examination. 
E) OD techniques generally have a positive impact on productivity and job satisfaction.

Question 3

Who should feed back the results of organizational surveys to employees?

Accepted Answer

A) The company president 
B) Change agents 
C) External consultants 
D) Local managers 
E) Human resource managers 
A) The company president 
B) Change agents 
C) External consultants 
D) Local managers 
E) Human resource managers

Question 4

Which of the following best represents reasons for the knowing-doing gap?

Accepted Answer

A) Rewards for short-term talk and internal competition 
B) Rewards for short-term talk and punishment for action 
C) Poor education and lack of feedback 
D) Poor education and rewards for short-term talk 
E) Lack of experience and internal competition 
A) Rewards for short-term talk and internal competition 
B) Rewards for short-term talk and punishment for action 
C) Poor education and lack of feedback 
D) Poor education and rewards for short-term talk 
E) Lack of experience and internal competition

Question 5

A large identity gap is most conducive to increased acceptance of change.

Accepted Answer

A) True 
 B)False

Question 6

Gatekeepers are sometimes compelled to engage in creative deviance.

Accepted Answer

A) True 
 B)False

Question 7

Discuss the effect of the perception of threat on change and the likelihood of inertia.

Accepted Answer

Sometimes,when threat is perceived,organ

Question 8

The main reason for the failure of organizational change programs is the failure to change an organization's culture.

Accepted Answer

A) True 
 B)False

Question 9

The process by which innovations move across an organization is called ________.

Accepted Answer

The answer of The process by which innovations move across...

Question 10

TQM is mainly about achieving ________ gains over a long period of time.

Accepted Answer

The answer of TQM is mainly about achieving ________ gains...

Question 11

What is the main reason reported for the failure of organizational change programs?

Accepted Answer

A) The failure to use an experienced change agent 
B) The failure to conduct a proper diagnosis 
C) The failure to change the organization's culture 
D) The failure to change the organization's structure 
E) The failure to refreeze the change 
A) The failure to use an experienced change agent 
B) The failure to conduct a proper diagnosis 
C) The failure to change the organization's culture 
D) The failure to change the organization's structure 
E) The failure to refreeze the change

Question 12

Which organizational development technique is mainly about achieving small gains over a long period of time?

Accepted Answer

A) Team building 
B) Grid OD 
C) Survey feedback 
D) Total Quality Management 
E) Reengineering 
A) Team building 
B) Grid OD 
C) Survey feedback 
D) Total Quality Management 
E) Reengineering

Question 13

Who is most likely to engage in creative deviance?

Accepted Answer

A) Change agents 
B) Gate keepers 
C) Idea champions 
D) Employees 
E) Transformational leaders 
A) Change agents 
B) Gate keepers 
C) Idea champions 
D) Employees 
E) Transformational leaders

Question 14

As a new member of the human resources department of ACME Insurance Company,Ramona has been asked to help the organization learn how to use survey feedback.This is something that is very new to the organization and Ramona has to explain to management what survey feedback involves,and the critical decisions that must be made by the organization before data are collected.What should Ramona tell management about survey feedback and the critical decisions that need to be made?

Accepted Answer

She should first tell them that survey f

Question 15

Diagnosis

Accepted Answer

A) should be the last step in the process of organizational change. 
B) means the same thing as "evaluation" of organizational change. 
C) indicates organizational problems and suggests reasonable changes. 
D) is a method of team building. 
E) is an internal process which does not involve external stakeholders such as customers. 
A) should be the last step in the process of organizational change. 
B) means the same thing as "evaluation" of organizational change. 
C) indicates organizational problems and suggests reasonable changes. 
D) is a method of team building. 
E) is an internal process which does not involve external stakeholders such as customers.

Question 16

One of the most important and difficult changes that an organization can make is to change its technology.

Accepted Answer

A) True 
 B)False

Question 17

Because of your great knowledge of TQM,you have been asked to help coordinate your company's TQM efforts.One of the TQM project teams has come to you with a problem.They would like to clarify the relationship between each of the facets of the problem and how the facets relate to each other.Which tool should you teach them to use?

Accepted Answer

A) Flowchart 
B) Pareto analysis 
C) Fishbone diagram 
D) Statistical process control tools 
E) Survey feedback 
A) Flowchart 
B) Pareto analysis 
C) Fishbone diagram 
D) Statistical process control tools 
E) Survey feedback

Question 18

The perception of threat can be a motivator for change or result in extreme inertia.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is most conducive to the acceptance of change?

Accepted Answer

A) A small identity gap 
B) A large identity gap 
C) A moderate identity gap 
D) No identity gap 
E) A moderate to large identity gap 
A) A small identity gap 
B) A large identity gap 
C) A moderate identity gap 
D) No identity gap 
E) A moderate to large identity gap

Question 20

Which of the following statements is most accurate?

Accepted Answer

A) Learning organizations are not more likely to have higher overall levels of profitability. 
B) Learning organizations are almost 100 percent more likely to have higher overall levels of profitability. 
C) Learning organizations are almost 50 percent more likely to have higher overall levels of profitability. 
D) Learning organizations are almost 10 percent more likely to have higher overall levels of profitability. 
E) Learning organizations are almost 90 percent more likely to have higher overall levels of profitability. 
A) Learning organizations are not more likely to have higher overall levels of profitability. 
B) Learning organizations are almost 100 percent more likely to have higher overall levels of profitability. 
C) Learning organizations are almost 50 percent more likely to have higher overall levels of profitability. 
D) Learning organizations are almost 10 percent more likely to have higher overall levels of profitability. 
E) Learning organizations are almost 90 percent more likely to have higher overall levels of profitability.

What company gives bonuses to managers that are contingent on 25 percent of their revenues from products that are less than five years old?

Which of the following statements concerning organizational development is FALSE?

Who should feed back the results of organizational surveys to employees?

Which of the following best represents reasons for the knowing-doing gap?

A large identity gap is most conducive to increased acceptance of change.

Gatekeepers are sometimes compelled to engage in creative deviance.

Discuss the effect of the perception of threat on change and the likelihood of inertia.

The main reason for the failure of organizational change programs is the failure to change an organization's culture.

The process by which innovations move across an organization is called ________.

TQM is mainly about achieving ________ gains over a long period of time.

What is the main reason reported for the failure of organizational change programs?

Which organizational development technique is mainly about achieving small gains over a long period of time?

Who is most likely to engage in creative deviance?

Diagnosis

One of the most important and difficult changes that an organization can make is to change its technology.

The perception of threat can be a motivator for change or result in extreme inertia.

Which of the following is most conducive to the acceptance of change?

Which of the following statements is most accurate?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change,Development,and Innovation

What company gives bonuses to managers that are contingent on 25 percent of their revenues from products that are less than five years old?

Which of the following statements concerning organizational development is FALSE?

Who should feed back the results of organizational surveys to employees?

Which of the following best represents reasons for the knowing-doing gap?

A large identity gap is most conducive to increased acceptance of change.

Gatekeepers are sometimes compelled to engage in creative deviance.

Discuss the effect of the perception of threat on change and the likelihood of inertia.

The main reason for the failure of organizational change programs is the failure to change an organization's culture.

The process by which innovations move across an organization is called ________.

TQM is mainly about achieving ________ gains over a long period of time.

What is the main reason reported for the failure of organizational change programs?

Which organizational development technique is mainly about achieving small gains over a long period of time?

Who is most likely to engage in creative deviance?

Diagnosis

One of the most important and difficult changes that an organization can make is to change its technology.

The perception of threat can be a motivator for change or result in extreme inertia.

Which of the following is most conducive to the acceptance of change?

Which of the following statements is most accurate?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters