Question 1

Creativity is fairly strongly correlated with intelligence-more intelligent people tend to be more creative.

Accepted Answer

A) True 
 B)False

Question 2

Reengineering examines and changes ________ in order to streamline the organization.

Accepted Answer

A) survey feedback 
B) debt structure 
C) organizational processes 
D) total quality 
E) statistical process controls 
A) survey feedback 
B) debt structure 
C) organizational processes 
D) total quality 
E) statistical process controls

Question 3

When will the gains from reengineering be greatest?

Accepted Answer

A) When the process is complex and limited to a particular job or department. 
B) When the process is simple and cuts across a number of jobs and departments. 
C) When the process is simple and limited to a particular job or department. 
D) When the process is complex and cuts across a number of jobs and departments. 
E) When the process is complex and cuts across a number of jobs in a particular department. 
A) When the process is complex and limited to a particular job or department. 
B) When the process is simple and cuts across a number of jobs and departments. 
C) When the process is simple and limited to a particular job or department. 
D) When the process is complex and cuts across a number of jobs and departments. 
E) When the process is complex and cuts across a number of jobs in a particular department.

Question 4

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result,it has decided to provide employees with extrinsic rewards to increase their creative behaviour.What else do they need to do to increase creative behaviour?

Accepted Answer

A) provide autonomy and resources 
B) provide feedback and resources 
C) provide autonomy and support 
D) provide feedback and support 
E) provide autonomy and feedback 
A) provide autonomy and resources 
B) provide feedback and resources 
C) provide autonomy and support 
D) provide feedback and support 
E) provide autonomy and feedback

Question 5

Which statement about environmental change,organizational change,and organizational effectiveness is TRUE?

Accepted Answer

A) Organizations that exhibit the most change are most effective, regardless of their environment. 
B) Organizations that exhibit the least change are most effective, regardless of their environment. 
C) Dynamic environments require a fairly high degree of organizational change if the organization is to be effective. 
D) Stable environments require a fairly high degree of organizational change if the organization is to be effective. 
E) All organizations should exhibit the same degree of change to be effective, regardless of environment. 
A) Organizations that exhibit the most change are most effective, regardless of their environment. 
B) Organizations that exhibit the least change are most effective, regardless of their environment. 
C) Dynamic environments require a fairly high degree of organizational change if the organization is to be effective. 
D) Stable environments require a fairly high degree of organizational change if the organization is to be effective. 
E) All organizations should exhibit the same degree of change to be effective, regardless of environment.

Question 6

Job enrichment is an example of a managerial innovation.

Accepted Answer

A) True 
 B)False

Question 7

Sometimes when a threat is perceived,organizations use the threat as a ________ for change.

Accepted Answer

The answer of Sometimes when a threat is perceived,organizations use...

Question 8

The problem of "creeping bureaucracy" prompted interest in what OD strategy?

Accepted Answer

A) TQM 
B) Team building 
C) Survey feedback 
D) Job enrichment 
E) Reengineering 
A) TQM 
B) Team building 
C) Survey feedback 
D) Job enrichment 
E) Reengineering

Question 9

Louis is a gatekeeper in his organization.This means that he

Accepted Answer

A) communicates technical information to his peers. 
B) resists change in the organization. 
C) heads a quality circle. 
D) frequently has disputes with idea champions. 
E) prevents the diffusion of innovations. 
A) communicates technical information to his peers. 
B) resists change in the organization. 
C) heads a quality circle. 
D) frequently has disputes with idea champions. 
E) prevents the diffusion of innovations.

Question 10

Extrinsic rewards that are clearly tied to creativity increase creative behaviour,especially when accompanied by autonomy and support.

Accepted Answer

A) True 
 B)False

Question 11

"Creeping bureaucracy" prompted interest in TQM.

Accepted Answer

A) True 
 B)False

Question 12

Survey feedback is an example of open innovation.

Accepted Answer

A) True 
 B)False

Question 13

A survey of research scientists described in the text found that ________ were most often mentioned as leading to creativity.

Accepted Answer

A) extrinsic rewards 
B) feedback and recognition 
C) freedom and autonomy 
D) intrinsic rewards 
E) constructive criticism and support 
A) extrinsic rewards 
B) feedback and recognition 
C) freedom and autonomy 
D) intrinsic rewards 
E) constructive criticism and support

Question 14

Creative people generally tend to have a rather weak technical understanding of their domain.

Accepted Answer

A) True 
 B)False

Question 15

It is not recommended that managers report the results of survey feedback to employees because they lack credibility for this particular role.

Accepted Answer

A) True 
 B)False

Question 16

What does the knowing-doing gap refer to?

Accepted Answer

A) Managers know what to do but they make mistakes when they try to implement what they know. 
B) Managers know what to do but don't know how to communicate it effectively. 
C) Managers don't know what to do and they implement change programs that inevitably fail. 
D) Managers know what to do but have trouble implementing knowledge in the form of action. 
E) Managers do not know what to do and, as a result, they do not know what programs to implement. 
A) Managers know what to do but they make mistakes when they try to implement what they know. 
B) Managers know what to do but don't know how to communicate it effectively. 
C) Managers don't know what to do and they implement change programs that inevitably fail. 
D) Managers know what to do but have trouble implementing knowledge in the form of action. 
E) Managers do not know what to do and, as a result, they do not know what programs to implement.

Question 17

Jack works at the Stinky Cheese Company and he is working on a project which he believes will result in the world's stinkiest limburger cheese.His manager has told him to stop working on the project and focus on other projects that are more likely to be successful.However,whenever Jack's boss is out of sight,Jack continues to work on the world's stinkiest limburger cheese.How would you describe Jack's behaviour?

Accepted Answer

A) Change agent 
B) Gatekeeper 
C) Creative deviance 
D) Resistance 
E) Transformational leader 
A) Change agent 
B) Gatekeeper 
C) Creative deviance 
D) Resistance 
E) Transformational leader

Question 18

W.Edwards Deming is considered by many to be the father of the modern TQM movement.

Accepted Answer

A) True 
 B)False

Question 19

Innovation is defined in the text as the production of novel but potentially useful ideas.

Accepted Answer

A) True 
 B)False

Question 20

In order for change to occur,people must have the capability and the opportunity and the ________ to change.

Accepted Answer

The answer of In order for change to occur,people must...

Creativity is fairly strongly correlated with intelligence-more intelligent people tend to be more creative.

Reengineering examines and changes ________ in order to streamline the organization.

When will the gains from reengineering be greatest?

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result,it has decided to provide employees with extrinsic rewards to increase their creative behaviour.What else do they need to do to increase creative behaviour?

Which statement about environmental change,organizational change,and organizational effectiveness is TRUE?

Job enrichment is an example of a managerial innovation.

Sometimes when a threat is perceived,organizations use the threat as a ________ for change.

The problem of "creeping bureaucracy" prompted interest in what OD strategy?

Louis is a gatekeeper in his organization.This means that he

Extrinsic rewards that are clearly tied to creativity increase creative behaviour,especially when accompanied by autonomy and support.

"Creeping bureaucracy" prompted interest in TQM.

Survey feedback is an example of open innovation.

A survey of research scientists described in the text found that ________ were most often mentioned as leading to creativity.

Creative people generally tend to have a rather weak technical understanding of their domain.

It is not recommended that managers report the results of survey feedback to employees because they lack credibility for this particular role.

What does the knowing-doing gap refer to?

W.Edwards Deming is considered by many to be the father of the modern TQM movement.

Innovation is defined in the text as the production of novel but potentially useful ideas.

In order for change to occur,people must have the capability and the opportunity and the ________ to change.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change,Development,and Innovation

Creativity is fairly strongly correlated with intelligence-more intelligent people tend to be more creative.

Reengineering examines and changes ________ in order to streamline the organization.

When will the gains from reengineering be greatest?

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result,it has decided to provide employees with extrinsic rewards to increase their creative behaviour.What else do they need to do to increase creative behaviour?

Which statement about environmental change,organizational change,and organizational effectiveness is TRUE?

Job enrichment is an example of a managerial innovation.

Sometimes when a threat is perceived,organizations use the threat as a ________ for change.

The problem of "creeping bureaucracy" prompted interest in what OD strategy?

Louis is a gatekeeper in his organization.This means that he

Extrinsic rewards that are clearly tied to creativity increase creative behaviour,especially when accompanied by autonomy and support.

"Creeping bureaucracy" prompted interest in TQM.

Survey feedback is an example of open innovation.

A survey of research scientists described in the text found that ________ were most often mentioned as leading to creativity.

Creative people generally tend to have a rather weak technical understanding of their domain.

It is not recommended that managers report the results of survey feedback to employees because they lack credibility for this particular role.

What does the knowing-doing gap refer to?

W.Edwards Deming is considered by many to be the father of the modern TQM movement.

Innovation is defined in the text as the production of novel but potentially useful ideas.

In order for change to occur,people must have the capability and the opportunity and the ________ to change.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters