Question 1

Which of the following best represents open innovation?

Accepted Answer

A) invite input from all areas of an organization 
B) invite input from a wide variety of external sources 
C) invite input from experts in other organizations 
D) invite input from organizations in the same industry 
E) invite input from organizations in different industries 
A) invite input from all areas of an organization 
B) invite input from a wide variety of external sources 
C) invite input from experts in other organizations 
D) invite input from organizations in the same industry 
E) invite input from organizations in different industries

Question 2

What organization is considered to be a pioneer in employee surveys?

Accepted Answer

A) Ford Motor Company 
B) 3M 
C) Boeing 
D) IBM 
E) Microsoft 
A) Ford Motor Company 
B) 3M 
C) Boeing 
D) IBM 
E) Microsoft

Question 3

Reengineering is concerned with fine-tuning existing jobs,structures,technology,or human resources.

Accepted Answer

A) True 
 B)False

Question 4

Compared to team building,survey feedback places ________ emphasis on the collection of valid data and ________ emphasis on the interpersonal processes of specific work teams.

Accepted Answer

A) more; more 
B) more; less 
C) less; more 
D) less; less 
E) more; the same 
A) more; more 
B) more; less 
C) less; more 
D) less; less 
E) more; the same

Question 5

Many change agents prefer that the ________ of the working unit conduct the feedback meeting.

Accepted Answer

The answer of Many change agents prefer that the ________...

Question 6

At the ________ stage,defence mechanisms might be activated to deny or rationalize the signals that change is needed.

Accepted Answer

The answer of At the ________ stage,defence mechanisms might be...

Question 7

Idea champions are sometimes compelled to engage in creative deviance.

Accepted Answer

A) True 
 B)False

Question 8

Innovative ideas can be extracted from the external environment.

Accepted Answer

A) True 
 B)False

Question 9

What is an example of a creativity-relevant skill?

Accepted Answer

A) Transformational leadership 
B) Tolerance for ambiguity 
C) Extrinsic motivation 
D) Intelligence 
E) Diffusion 
A) Transformational leadership 
B) Tolerance for ambiguity 
C) Extrinsic motivation 
D) Intelligence 
E) Diffusion

Question 10

Extrinsic rewards that are clearly tied to creativity increase creative behaviour.

Accepted Answer

A) True 
 B)False

Question 11

A TQM effort could be part of a reengineering project.

Accepted Answer

A) True 
 B)False

Question 12

Which organizational development technique makes extensive use of questionnaires or interviews as an integral part of its activities?

Accepted Answer

A) Grid Organization Development 
B) Team building 
C) Survey feedback 
D) Quality circles 
E) Statistical process control 
A) Grid Organization Development 
B) Team building 
C) Survey feedback 
D) Quality circles 
E) Statistical process control

Question 13

What are the three stages of change according to Lewin's model of the change process? Briefly explain what happens at each stage.

Accepted Answer

1)unfreezing-the recognition that some c

Question 14

Results from Ford Motor Company's Pulse survey found that branches with higher Pulse scores had

Accepted Answer

A) higher customer satisfaction, market share, and business volume, and lower employee turnover. 
B) higher customer satisfaction, market share, and business volume, and lower employee absenteeism. 
C) higher customer satisfaction, market share, and business volume, and lower employee theft. 
D) higher customer satisfaction, market share, and business volume, and lower employee tardiness. 
E) higher customer satisfaction, market share, and business volume, and lower customer theft. 
A) higher customer satisfaction, market share, and business volume, and lower employee turnover. 
B) higher customer satisfaction, market share, and business volume, and lower employee absenteeism. 
C) higher customer satisfaction, market share, and business volume, and lower employee theft. 
D) higher customer satisfaction, market share, and business volume, and lower employee tardiness. 
E) higher customer satisfaction, market share, and business volume, and lower customer theft.

Question 15

When an organization invites input from a wide variety of external sources for innovative ideas,what is this called?

Accepted Answer

A) modern innovation 
B) external innovation 
C) broadcast innovation 
D) new innovation 
E) open innovation 
A) modern innovation 
B) external innovation 
C) broadcast innovation 
D) new innovation 
E) open innovation

Question 16

Team building is defined as an OD technique that is used with groups of strangers to mold them into a cohesive team.

Accepted Answer

A) True 
 B)False

Question 17

Unfreezing

Accepted Answer

A) is an organizational development technique pioneered by the U.S. Navy. 
B) is the first step in the organizational change process. 
C) is the most effective organizational development technique. 
D) consistently prevents the diffusion of change efforts. 
E) is required to ensure that new attitudes or behaviours become an enduring part of the organization. 
A) is an organizational development technique pioneered by the U.S. Navy. 
B) is the first step in the organizational change process. 
C) is the most effective organizational development technique. 
D) consistently prevents the diffusion of change efforts. 
E) is required to ensure that new attitudes or behaviours become an enduring part of the organization.

Question 18

What is total quality management (TQM)? What are some of the tools used in TQM to diagnose and solve quality problems? Do TQM programs always work for organizations? Explain.

Accepted Answer

TQM is a systematic attempt to achieve c

Question 19

The text defined innovation as

Accepted Answer

A) any change that occurs in an organization. 
B) the production of novel but potentially useful ideas. 
C) creating something completely new. 
D) developing and implementing new ideas. 
E) the radical redesign of organizational processes. 
A) any change that occurs in an organization. 
B) the production of novel but potentially useful ideas. 
C) creating something completely new. 
D) developing and implementing new ideas. 
E) the radical redesign of organizational processes.

Question 20

Idea champions

Accepted Answer

A) specialize in thinking up a large volume of creative ideas. 
B) import technical information into their organizations. 
C) help guide innovative ideas towards implementation. 
D) are change agents in large scale OD efforts. 
E) reduce the diffusion of innovations. 
A) specialize in thinking up a large volume of creative ideas. 
B) import technical information into their organizations. 
C) help guide innovative ideas towards implementation. 
D) are change agents in large scale OD efforts. 
E) reduce the diffusion of innovations.

Which of the following best represents open innovation?

What organization is considered to be a pioneer in employee surveys?

Reengineering is concerned with fine-tuning existing jobs,structures,technology,or human resources.

Compared to team building,survey feedback places emphasis on the collection of valid data and emphasis on the interpersonal processes of specific work teams.

Many change agents prefer that the ________ of the working unit conduct the feedback meeting.

At the ________ stage,defence mechanisms might be activated to deny or rationalize the signals that change is needed.

Idea champions are sometimes compelled to engage in creative deviance.

Innovative ideas can be extracted from the external environment.

What is an example of a creativity-relevant skill?

Extrinsic rewards that are clearly tied to creativity increase creative behaviour.

A TQM effort could be part of a reengineering project.

Which organizational development technique makes extensive use of questionnaires or interviews as an integral part of its activities?

What are the three stages of change according to Lewin's model of the change process? Briefly explain what happens at each stage.

Results from Ford Motor Company's Pulse survey found that branches with higher Pulse scores had

When an organization invites input from a wide variety of external sources for innovative ideas,what is this called?

Team building is defined as an OD technique that is used with groups of strangers to mold them into a cohesive team.

Unfreezing

What is total quality management (TQM)? What are some of the tools used in TQM to diagnose and solve quality problems? Do TQM programs always work for organizations? Explain.

The text defined innovation as

Idea champions

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change,Development,and Innovation

Which of the following best represents open innovation?

What organization is considered to be a pioneer in employee surveys?

Reengineering is concerned with fine-tuning existing jobs,structures,technology,or human resources.

Compared to team building,survey feedback places ________ emphasis on the collection of valid data and ________ emphasis on the interpersonal processes of specific work teams.

Many change agents prefer that the ________ of the working unit conduct the feedback meeting.

At the ________ stage,defence mechanisms might be activated to deny or rationalize the signals that change is needed.

Idea champions are sometimes compelled to engage in creative deviance.

Innovative ideas can be extracted from the external environment.

What is an example of a creativity-relevant skill?

Extrinsic rewards that are clearly tied to creativity increase creative behaviour.

A TQM effort could be part of a reengineering project.

Which organizational development technique makes extensive use of questionnaires or interviews as an integral part of its activities?

What are the three stages of change according to Lewin's model of the change process? Briefly explain what happens at each stage.

Results from Ford Motor Company's Pulse survey found that branches with higher Pulse scores had

When an organization invites input from a wide variety of external sources for innovative ideas,what is this called?

Team building is defined as an OD technique that is used with groups of strangers to mold them into a cohesive team.

Unfreezing

What is total quality management (TQM)? What are some of the tools used in TQM to diagnose and solve quality problems? Do TQM programs always work for organizations? Explain.

The text defined innovation as

Idea champions

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Compared to team building,survey feedback places emphasis on the collection of valid data and emphasis on the interpersonal processes of specific work teams.