Question 1

Which variable does NOT differentiate between more and less creative individuals?

Accepted Answer

A) Intelligence 
B) Creativity-related skills 
C) Intrinsic motivation for the task at hand 
D) Technical understanding of the domain 
E) Need for social approval 
A) Intelligence 
B) Creativity-related skills 
C) Intrinsic motivation for the task at hand 
D) Technical understanding of the domain 
E) Need for social approval

Question 2

Research into OD efforts

Accepted Answer

A) shows that quality circles are invariably successful. 
B) is among the most rigorous research in organizational behaviour. 
C) shows that many have a positive impact on productivity. 
D) occurs in almost every OD intervention. 
E) suggests that OD works better for blue collar workers than managers. 
A) shows that quality circles are invariably successful. 
B) is among the most rigorous research in organizational behaviour. 
C) shows that many have a positive impact on productivity. 
D) occurs in almost every OD intervention. 
E) suggests that OD works better for blue collar workers than managers.

Question 3

Surveys have the most beneficial effects when the results are reviewed with managers.

Accepted Answer

A) True 
 B)False

Question 4

A gatekeeper is a boundary spanner.

Accepted Answer

A) True 
 B)False

Question 5

Job enrichment is an example of a process innovation.

Accepted Answer

A) True 
 B)False

Question 6

The gains from reengineering will be greatest when the process is ________ and cuts across a number of jobs and departments.

Accepted Answer

The answer of The gains from reengineering will be greatest...

Question 7

What does the Mayflower Group do?

Accepted Answer

A) Total quality management 
B) Teambuilding 
C) Reengineering 
D) Survey feedback 
E) Innovation 
A) Total quality management 
B) Teambuilding 
C) Reengineering 
D) Survey feedback 
E) Innovation

Question 8

An idea champion is a person who imports technical information into an organization from the external environment.

Accepted Answer

A) True 
 B)False

Question 9

Transformational leaders are particularly likely to be the victims of resistance to change.

Accepted Answer

A) True 
 B)False

Question 10

Why do organizational members often resist change? What can managers do to try to overcome this resistance?

Accepted Answer

Common reasons for resistance to change

Question 11

Which of the following is considered to be a "quality guru"?

Accepted Answer

A) W) Edwards Deming 
B) Kun-Hee Lee 
C) Perkin Elmer 
D) Bill Gates 
E) Ray Kroc 
A) W) Edwards Deming 
B) Kun-Hee Lee 
C) Perkin Elmer 
D) Bill Gates 
E) Ray Kroc

Question 12

When innovative ideas are extracted from the external environment by holding design competitions and/or using crowdsourcing to broadcast design problems to a large audience of potential innovators it is often called

Accepted Answer

A) free innovation. 
B) crowd innovation. 
C) open innovation. 
D) environmental innovation. 
E) modern innovation. 
A) free innovation. 
B) crowd innovation. 
C) open innovation. 
D) environmental innovation. 
E) modern innovation.

Question 13

________,customer focus,and continuous improvement are all considered key principles of TQM.

Accepted Answer

The answer of ________,customer focus,and continuous improvement are all considered...

Question 14

Almost any organizational change effort must consider changes in ________ to be effective.

Accepted Answer

A) people 
B) technology 
C) structure 
D) basic goals and strategies 
E) process 
A) people 
B) technology 
C) structure 
D) basic goals and strategies 
E) process

Question 15

________ leaders are especially skilled at overcoming resistance to change.

Accepted Answer

The answer of ________ leaders are especially skilled at overcoming...

Question 16

Reengineering requires transformational leadership qualities.

Accepted Answer

A) True 
 B)False

Question 17

Extrinsic rewards that are clearly tied to creativity increase creative behaviour,especially when accompanied by autonomy and feedback.

Accepted Answer

A) True 
 B)False

Question 18

Acme Limited had quality teams for three years,but they gradually lapsed into disuse and were finally abandoned.This is a problem of

Accepted Answer

A) diffusion. 
B) evaluation. 
C) unfreezing. 
D) institutionalization. 
E) reengineering. 
A) diffusion. 
B) evaluation. 
C) unfreezing. 
D) institutionalization. 
E) reengineering.

Question 19

The main reason reported for the failure of organizational change programs is the failure to change an organization's ________.

Accepted Answer

The answer of The main reason reported for the failure...

Question 20

It is advisable for managers,rather than consultants,to provide the feedback in survey feedback programs.

Accepted Answer

A) True 
 B)False

Which variable does NOT differentiate between more and less creative individuals?

Research into OD efforts

Surveys have the most beneficial effects when the results are reviewed with managers.

A gatekeeper is a boundary spanner.

Job enrichment is an example of a process innovation.

The gains from reengineering will be greatest when the process is ________ and cuts across a number of jobs and departments.

What does the Mayflower Group do?

An idea champion is a person who imports technical information into an organization from the external environment.

Transformational leaders are particularly likely to be the victims of resistance to change.

Why do organizational members often resist change? What can managers do to try to overcome this resistance?

Which of the following is considered to be a "quality guru"?

When innovative ideas are extracted from the external environment by holding design competitions and/or using crowdsourcing to broadcast design problems to a large audience of potential innovators it is often called

________,customer focus,and continuous improvement are all considered key principles of TQM.

Almost any organizational change effort must consider changes in ________ to be effective.

________ leaders are especially skilled at overcoming resistance to change.

Reengineering requires transformational leadership qualities.

Extrinsic rewards that are clearly tied to creativity increase creative behaviour,especially when accompanied by autonomy and feedback.

Acme Limited had quality teams for three years,but they gradually lapsed into disuse and were finally abandoned.This is a problem of

The main reason reported for the failure of organizational change programs is the failure to change an organization's ________.

It is advisable for managers,rather than consultants,to provide the feedback in survey feedback programs.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change,Development,and Innovation

Which variable does NOT differentiate between more and less creative individuals?

Research into OD efforts

Surveys have the most beneficial effects when the results are reviewed with managers.

A gatekeeper is a boundary spanner.

Job enrichment is an example of a process innovation.

The gains from reengineering will be greatest when the process is ________ and cuts across a number of jobs and departments.

What does the Mayflower Group do?

An idea champion is a person who imports technical information into an organization from the external environment.

Transformational leaders are particularly likely to be the victims of resistance to change.

Why do organizational members often resist change? What can managers do to try to overcome this resistance?

Which of the following is considered to be a "quality guru"?

When innovative ideas are extracted from the external environment by holding design competitions and/or using crowdsourcing to broadcast design problems to a large audience of potential innovators it is often called

________,customer focus,and continuous improvement are all considered key principles of TQM.

Almost any organizational change effort must consider changes in ________ to be effective.

________ leaders are especially skilled at overcoming resistance to change.

Reengineering requires transformational leadership qualities.

Extrinsic rewards that are clearly tied to creativity increase creative behaviour,especially when accompanied by autonomy and feedback.

Acme Limited had quality teams for three years,but they gradually lapsed into disuse and were finally abandoned.This is a problem of

The main reason reported for the failure of organizational change programs is the failure to change an organization's ________.

It is advisable for managers,rather than consultants,to provide the feedback in survey feedback programs.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters