Question 1

The Institute for Learning serves as what organization's strategic learning base?

Accepted Answer

A) CIBC 
B) TD Bank 
C) RBC Financial 
D) BMO 
E) Scotiabank 
A) CIBC 
B) TD Bank 
C) RBC Financial 
D) BMO 
E) Scotiabank D

Question 2

What can cause organizations to unfreeze,scan the environment,and be motivated to change?

Accepted Answer

A) Perception of threat 
B) Perception of inertia 
C) Perception of resistance 
D) Perception of threat and inertia 
E) Perception of threat and resistance 
A) Perception of threat 
B) Perception of inertia 
C) Perception of resistance 
D) Perception of threat and inertia 
E) Perception of threat and resistance A

Question 3

Surveys have the most beneficial effects when the results are reviewed with ________ and when action is taken in response to the survey.

Accepted Answer

employees

Question 4

Discuss the factors that organizations can change and mention two important points about the various areas in which organizations can introduce change.

Accepted Answer

Organizations can change goals and strat

Question 5

Learning organizations are better able to retain employees than other organizations.

Accepted Answer

A) True 
 B)False

Question 6

Inertia is most likely to occur when resources are absent and routines have been modified.

Accepted Answer

A) True 
 B)False

Question 7

Broadcasting design problems to a large audience of potential innovators is an example of open innovation.

Accepted Answer

A) True 
 B)False

Question 8

Define organizational learning and describe the primary methods of organizational learning.

Accepted Answer

Organizational learning refers to the pr

Question 9

When do surveys have the most beneficial effects?

Accepted Answer

A) When they are repeated on an annual basis. 
B) When the results are reviewed with employees. 
C) When action is taken in response to the survey. 
D) When they are repeated on an annual basis and the results are reviewed with employees. 
E) When the results are reviewed with employees and action is taken in response to the survey. 
A) When they are repeated on an annual basis. 
B) When the results are reviewed with employees. 
C) When action is taken in response to the survey. 
D) When they are repeated on an annual basis and the results are reviewed with employees. 
E) When the results are reviewed with employees and action is taken in response to the survey.

Question 10

What is organizational development (OD)? What are the main values and assumptions of OD change agents? Briefly describe four OD strategies discussed in our text.

Accepted Answer

Organizational development is a planned,

Question 11

What does the "knowing-doing gap" refer to and why does it happen?

Accepted Answer

It refers to the finding that many manag

Question 12

Job enrichment,participations,reengineering,and quality programs are examples of ________ innovations.

Accepted Answer

The answer of Job enrichment,participations,reengineering,and quality programs are examples of...

Question 13

Perceived threat can lead to extreme inertia.

Accepted Answer

A) True 
 B)False

Question 14

Those people within an organization who resist change tend to have a character including all of the following EXCEPT

Accepted Answer

A) cognitively rigid. 
B) seeking routine. 
C) have a short term focus. 
D) self-efficacious. 
E) none of the above. 
A) cognitively rigid. 
B) seeking routine. 
C) have a short term focus. 
D) self-efficacious. 
E) none of the above.

Question 15

________ collects frequency data on the causes of errors and problems.

Accepted Answer

The answer of ________ collects frequency data on the causes...

Question 16

Change almost always requires some investment of ________.

Accepted Answer

The answer of Change almost always requires some investment of...

Question 17

What is the data gathered by statistical process control tools about?

Accepted Answer

A) The steps of a particular task 
B) The structure of problems 
C) Performance output and variations 
D) Feedback from organizational members about quality problems 
E) The rate of diffusion of a particular innovation 
A) The steps of a particular task 
B) The structure of problems 
C) Performance output and variations 
D) Feedback from organizational members about quality problems 
E) The rate of diffusion of a particular innovation

Question 18

Recent research is showing that some organizations experience constant,unpredictable,non-linear change.These environments are called

Accepted Answer

A) difficult. 
B) hyper-turbulent. 
C) chaotic. 
D) unmanageable. 
E) all of the above. 
A) difficult. 
B) hyper-turbulent. 
C) chaotic. 
D) unmanageable. 
E) all of the above.

Question 19

The focus of survey feedback is on interpersonal processes of specific work teams.

Accepted Answer

A) True 
 B)False

Question 20

Training can improve creativity.

Accepted Answer

A) True 
 B)False

The Institute for Learning serves as what organization's strategic learning base?

What can cause organizations to unfreeze,scan the environment,and be motivated to change?

Surveys have the most beneficial effects when the results are reviewed with ________ and when action is taken in response to the survey.

Discuss the factors that organizations can change and mention two important points about the various areas in which organizations can introduce change.

Learning organizations are better able to retain employees than other organizations.

Inertia is most likely to occur when resources are absent and routines have been modified.

Broadcasting design problems to a large audience of potential innovators is an example of open innovation.

Define organizational learning and describe the primary methods of organizational learning.

When do surveys have the most beneficial effects?

What is organizational development (OD)? What are the main values and assumptions of OD change agents? Briefly describe four OD strategies discussed in our text.

What does the "knowing-doing gap" refer to and why does it happen?

Job enrichment,participations,reengineering,and quality programs are examples of ________ innovations.

Perceived threat can lead to extreme inertia.

Those people within an organization who resist change tend to have a character including all of the following EXCEPT

________ collects frequency data on the causes of errors and problems.

Change almost always requires some investment of ________.

What is the data gathered by statistical process control tools about?

Recent research is showing that some organizations experience constant,unpredictable,non-linear change.These environments are called

The focus of survey feedback is on interpersonal processes of specific work teams.

Training can improve creativity.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change,Development,and Innovation

The Institute for Learning serves as what organization's strategic learning base?

What can cause organizations to unfreeze,scan the environment,and be motivated to change?

Surveys have the most beneficial effects when the results are reviewed with ________ and when action is taken in response to the survey.

Discuss the factors that organizations can change and mention two important points about the various areas in which organizations can introduce change.

Learning organizations are better able to retain employees than other organizations.

Inertia is most likely to occur when resources are absent and routines have been modified.

Broadcasting design problems to a large audience of potential innovators is an example of open innovation.

Define organizational learning and describe the primary methods of organizational learning.

When do surveys have the most beneficial effects?

What is organizational development (OD)? What are the main values and assumptions of OD change agents? Briefly describe four OD strategies discussed in our text.

What does the "knowing-doing gap" refer to and why does it happen?

Job enrichment,participations,reengineering,and quality programs are examples of ________ innovations.

Perceived threat can lead to extreme inertia.

Those people within an organization who resist change tend to have a character including all of the following EXCEPT

________ collects frequency data on the causes of errors and problems.

Change almost always requires some investment of ________.

What is the data gathered by statistical process control tools about?

Recent research is showing that some organizations experience constant,unpredictable,non-linear change.These environments are called

The focus of survey feedback is on interpersonal processes of specific work teams.

Training can improve creativity.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters