Question 1

The gains from reengineering will be greatest when the process is complex and cuts across a number of jobs in a particular department.

Accepted Answer

A) True 
 B)False

Question 2

Reengineering examines and changes organizational processes in order to streamline the organization.

Accepted Answer

A) True 
 B)False

Question 3

Inviting input from a wide variety of external sources in an attempt to extract innovative ideas is called open ________.

Accepted Answer

The answer of Inviting input from a wide variety of...

Question 4

A mechanistic structure is used to generate innovative ideas and an organic structure to implement innovations.

Accepted Answer

A) True 
 B)False

Question 5

Despite the need for organizations to change,develop,and innovate,they often exhibit considerable ________.

Accepted Answer

The answer of Despite the need for organizations to change,develop,and...

Question 6

Research and development teams that have been together ________ engage in the most effective communication.

Accepted Answer

A) a long period of time 
B) a medium period of time 
C) a short period of time 
D) a long or short period of time 
E) since the members were very young in age 
A) a long period of time 
B) a medium period of time 
C) a short period of time 
D) a long or short period of time 
E) since the members were very young in age

Question 7

________ is an attempt to create more effective groups by clarifying goals and roles and improving interpersonal processes.

Accepted Answer

The answer of ________ is an attempt to create more...

Question 8

Innovations can be classified as product innovations,process innovations,or ________ innovations.

Accepted Answer

The answer of Innovations can be classified as product innovations,process...

Question 9

Two primary methods of organizational learning are knowledge acquisition and knowledge ________.

Accepted Answer

The answer of Two primary methods of organizational learning are...

Question 10

The text pointed out a quality that was 1)useful for overcoming resistance to change and 2)a common characteristic of idea or project champions.What is this quality?

Accepted Answer

A) Creativity-relevant skill 
B) Modesty 
C) Transformational leadership 
D) Intelligence 
E) Tolerance for ambiguity 
A) Creativity-relevant skill 
B) Modesty 
C) Transformational leadership 
D) Intelligence 
E) Tolerance for ambiguity

Question 11

R&D groups whose members have been together a medium length of time communicate better than new groups or more mature groups.

Accepted Answer

A) True 
 B)False

Question 12

Creative deviance refers to employees who sabotage new innovations.

Accepted Answer

A) True 
 B)False

Question 13

Activities or work that the organization must accomplish to create outputs that customers value are referred to as

Accepted Answer

A) job titles. 
B) organization departments. 
C) outcomes. 
D) processes. 
E) small gains. 
A) job titles. 
B) organization departments. 
C) outcomes. 
D) processes. 
E) small gains.

Question 14

Defying orders by management to stop working on a creative idea is known as ________.

Accepted Answer

The answer of Defying orders by management to stop working...

Question 15

Survey research conducted by IBM has been able to validate

Accepted Answer

A) links from employee performance to client satisfaction to business performance. 
B) links from employee job satisfaction to client satisfaction to business performance. 
C) links from employee performance to unit performance to business performance. 
D) links from employee job satisfaction to employee performance to business performance. 
E) links from employee job satisfaction to employee performance to customer satisfaction. 
A) links from employee performance to client satisfaction to business performance. 
B) links from employee job satisfaction to client satisfaction to business performance. 
C) links from employee performance to unit performance to business performance. 
D) links from employee job satisfaction to employee performance to business performance. 
E) links from employee job satisfaction to employee performance to customer satisfaction.

Question 16

When a university program was threatened by low enrollment,the faculty spent many hours revising the curriculum.Resources were invested but the revised curriculum looked like the old one.What happened?

Accepted Answer

A) Resistance 
B) Poor diagnosis 
C) Failure to institutionalize the change 
D) Routines and processes were not modified. 
E) Refreezing did not occur. 
A) Resistance 
B) Poor diagnosis 
C) Failure to institutionalize the change 
D) Routines and processes were not modified. 
E) Refreezing did not occur.

Question 17

Learning organizations are more likely to have higher overall levels of ________ than organizations that are not rated as learning organizations.

Accepted Answer

The answer of Learning organizations are more likely to have...

Question 18

Which of the following is an example of the knowing-doing gap?

Accepted Answer

A) A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards could not explain what they had learned. 
B) A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards could not pass an exam on the system. 
C) A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and then did a poor job implementing the system in their own organization. 
D) A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards spent a great deal of time talking about it. 
E) A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards were able to show others how much they had learned about the system. 
A) A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards could not explain what they had learned. 
B) A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards could not pass an exam on the system. 
C) A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and then did a poor job implementing the system in their own organization. 
D) A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards spent a great deal of time talking about it. 
E) A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards were able to show others how much they had learned about the system.

Question 19

Research evidence indicates that extrinsic rewards that are clearly tied to creativity increase creative behaviour,especially when accompanied by

Accepted Answer

A) autonomy and feedback. 
B) autonomy. 
C) feedback. 
D) support. 
E) autonomy and support. 
A) autonomy and feedback. 
B) autonomy. 
C) feedback. 
D) support. 
E) autonomy and support.

Question 20

An OD intervention would be an example of a managerial innovation.

Accepted Answer

A) True 
 B)False

The gains from reengineering will be greatest when the process is complex and cuts across a number of jobs in a particular department.

Reengineering examines and changes organizational processes in order to streamline the organization.

Inviting input from a wide variety of external sources in an attempt to extract innovative ideas is called open ________.

A mechanistic structure is used to generate innovative ideas and an organic structure to implement innovations.

Despite the need for organizations to change,develop,and innovate,they often exhibit considerable ________.

Research and development teams that have been together ________ engage in the most effective communication.

________ is an attempt to create more effective groups by clarifying goals and roles and improving interpersonal processes.

Innovations can be classified as product innovations,process innovations,or ________ innovations.

Two primary methods of organizational learning are knowledge acquisition and knowledge ________.

The text pointed out a quality that was 1)useful for overcoming resistance to change and 2)a common characteristic of idea or project champions.What is this quality?

R&D groups whose members have been together a medium length of time communicate better than new groups or more mature groups.

Creative deviance refers to employees who sabotage new innovations.

Activities or work that the organization must accomplish to create outputs that customers value are referred to as

Defying orders by management to stop working on a creative idea is known as ________.

Survey research conducted by IBM has been able to validate

When a university program was threatened by low enrollment,the faculty spent many hours revising the curriculum.Resources were invested but the revised curriculum looked like the old one.What happened?

Learning organizations are more likely to have higher overall levels of ________ than organizations that are not rated as learning organizations.

Which of the following is an example of the knowing-doing gap?

Research evidence indicates that extrinsic rewards that are clearly tied to creativity increase creative behaviour,especially when accompanied by

An OD intervention would be an example of a managerial innovation.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change,Development,and Innovation

The gains from reengineering will be greatest when the process is complex and cuts across a number of jobs in a particular department.

Reengineering examines and changes organizational processes in order to streamline the organization.

Inviting input from a wide variety of external sources in an attempt to extract innovative ideas is called open ________.

A mechanistic structure is used to generate innovative ideas and an organic structure to implement innovations.

Despite the need for organizations to change,develop,and innovate,they often exhibit considerable ________.

Research and development teams that have been together ________ engage in the most effective communication.

________ is an attempt to create more effective groups by clarifying goals and roles and improving interpersonal processes.

Innovations can be classified as product innovations,process innovations,or ________ innovations.

Two primary methods of organizational learning are knowledge acquisition and knowledge ________.

The text pointed out a quality that was 1)useful for overcoming resistance to change and 2)a common characteristic of idea or project champions.What is this quality?

R&D groups whose members have been together a medium length of time communicate better than new groups or more mature groups.

Creative deviance refers to employees who sabotage new innovations.

Activities or work that the organization must accomplish to create outputs that customers value are referred to as

Defying orders by management to stop working on a creative idea is known as ________.

Survey research conducted by IBM has been able to validate

When a university program was threatened by low enrollment,the faculty spent many hours revising the curriculum.Resources were invested but the revised curriculum looked like the old one.What happened?

Learning organizations are more likely to have higher overall levels of ________ than organizations that are not rated as learning organizations.

Which of the following is an example of the knowing-doing gap?

Research evidence indicates that extrinsic rewards that are clearly tied to creativity increase creative behaviour,especially when accompanied by

An OD intervention would be an example of a managerial innovation.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters