Question 1

To achieve and maintain seamless change,hyper-turbulent environments need to have the qualities of a ________ organization.

Accepted Answer

A) divisional 
B) multi-national 
C) learning 
D) hierarchical 
E) mechanistic 
A) divisional 
B) multi-national 
C) learning 
D) hierarchical 
E) mechanistic

Question 2

What company was one of the first to use computerized surveying with integrated data collection and data processing?

Accepted Answer

A) Hewlett-Packard 
B) IBM 
C) Dupont 
D) Frito-Lay 
E) 3M Company 
A) Hewlett-Packard 
B) IBM 
C) Dupont 
D) Frito-Lay 
E) 3M Company

Question 3

Weak methodology is believed to have sometimes plagued research evaluations of the success of OD interventions.What are some of the specific problems?

Accepted Answer

OD efforts involve a complex series of c

Question 4

The process of ________ can show that an organizational problem exists and can suggest what changes should be implemented.

Accepted Answer

The answer of The process of ________ can show that...

Question 5

Team building usually begins with confidential interviews with team members.

Accepted Answer

A) True 
 B)False

Question 6

________ are especially likely to stimulate unfreezing.

Accepted Answer

The answer of ________ are especially likely to stimulate unfreezing....

Question 7

Crowdsourcing is an example of open innovation.

Accepted Answer

A) True 
 B)False

Question 8

The diffusion of an innovation may be difficult to accomplish because

Accepted Answer

A) it lacks the support and commitment of top management. 
B) the setting of the pilot project may differ significantly from other units in the organization. 
C) union resistance. 
D) management reward systems tend to concentrate on traditional performance measures. 
E) All of the above 
A) it lacks the support and commitment of top management. 
B) the setting of the pilot project may differ significantly from other units in the organization. 
C) union resistance. 
D) management reward systems tend to concentrate on traditional performance measures. 
E) All of the above

Question 9

Institutionalization is said to have occurred when a change is made truly permanent.

Accepted Answer

A) True 
 B)False

Question 10

________ organizational structures are generally thought to work best in the idea-generation and design phases of innovation.

Accepted Answer

The answer of ________ organizational structures are generally thought to...

Question 11

An example of creative deviance is when an employee refuses to work on a creative project.

Accepted Answer

A) True 
 B)False

Question 12

Innovation is more susceptible to being influenced by extrinsic rewards than is creativity.

Accepted Answer

A) True 
 B)False

Question 13

What two companies featured in the text conduct comprehensive surveys?

Accepted Answer

A) IBM and Hewlett-Packard 
B) IBM and Harley-Davidson 
C) Hewlett-Packard and Harley-Davidson 
D) IBM and Ford Motor Company 
E) Ford Motor Company and Harley-Davidson 
A) IBM and Hewlett-Packard 
B) IBM and Harley-Davidson 
C) Hewlett-Packard and Harley-Davidson 
D) IBM and Ford Motor Company 
E) Ford Motor Company and Harley-Davidson

Question 14

Which of the following represents a contrast between TQM and reengineering?

Accepted Answer

A) TQM seeks incremental improvements in existing processes; reengineering seeks radical revisions of processes. 
B) TQM seeks incremental improvements in existing processes; reengineering seeks incremental improvements in new processes. 
C) TQM seeks radical revisions of processes; reengineering seeks incremental improvements in existing processes. 
D) TQM seeks radical revisions of old and new processes; reengineering seeks radical revisions of old processes. 
E) TQM seeks incremental improvements in existing processes; reengineering seeks incremental improvements in old processes. 
A) TQM seeks incremental improvements in existing processes; reengineering seeks radical revisions of processes. 
B) TQM seeks incremental improvements in existing processes; reengineering seeks incremental improvements in new processes. 
C) TQM seeks radical revisions of processes; reengineering seeks incremental improvements in existing processes. 
D) TQM seeks radical revisions of old and new processes; reengineering seeks radical revisions of old processes. 
E) TQM seeks incremental improvements in existing processes; reengineering seeks incremental improvements in old processes.

Question 15

________ innovations are new forms of strategy,human resource systems,and managerial practices that facilitate organizational change and adaptation.

Accepted Answer

The answer of ________ innovations are new forms of strategy,human...

Question 16

Change almost always requires some modification of ________ and processes.

Accepted Answer

The answer of Change almost always requires some modification of...

Question 17

What are the three types of innovations described in the text?

Accepted Answer

A) Product, process, and employee 
B) Product, process, and organization 
C) Product, process, and managerial 
D) Product, process, and service 
E) Generation, implementation, and diffusion 
A) Product, process, and employee 
B) Product, process, and organization 
C) Product, process, and managerial 
D) Product, process, and service 
E) Generation, implementation, and diffusion

Question 18

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result,it has decided to invite input from a wide variety of external sources.What is this called?

Accepted Answer

A) external input 
B) external innovation 
C) open input 
D) open innovation 
E) survey feedback 
A) external input 
B) external innovation 
C) open input 
D) open innovation 
E) survey feedback

Question 19

If the CEO of an organization is asking,"What business are we really in?" what OD strategy is being considered?

Accepted Answer

A) TQM 
B) Reengineering 
C) Team building 
D) Survey feedback 
E) Goals and strategies 
A) TQM 
B) Reengineering 
C) Team building 
D) Survey feedback 
E) Goals and strategies

Question 20

What does innovation depend on?

Accepted Answer

A) individual factors, group factors, and organizational factors 
B) time factors, social factors, and resource factors 
C) individual factors, group factors, and social factors 
D) individual factors, social factors, and organizational factors 
E) social factors, group factors, and organizational factors 
A) individual factors, group factors, and organizational factors 
B) time factors, social factors, and resource factors 
C) individual factors, group factors, and social factors 
D) individual factors, social factors, and organizational factors 
E) social factors, group factors, and organizational factors

To achieve and maintain seamless change,hyper-turbulent environments need to have the qualities of a ________ organization.

What company was one of the first to use computerized surveying with integrated data collection and data processing?

Weak methodology is believed to have sometimes plagued research evaluations of the success of OD interventions.What are some of the specific problems?

The process of ________ can show that an organizational problem exists and can suggest what changes should be implemented.

Team building usually begins with confidential interviews with team members.

________ are especially likely to stimulate unfreezing.

Crowdsourcing is an example of open innovation.

The diffusion of an innovation may be difficult to accomplish because

Institutionalization is said to have occurred when a change is made truly permanent.

________ organizational structures are generally thought to work best in the idea-generation and design phases of innovation.

An example of creative deviance is when an employee refuses to work on a creative project.

Innovation is more susceptible to being influenced by extrinsic rewards than is creativity.

What two companies featured in the text conduct comprehensive surveys?

Which of the following represents a contrast between TQM and reengineering?

________ innovations are new forms of strategy,human resource systems,and managerial practices that facilitate organizational change and adaptation.

Change almost always requires some modification of ________ and processes.

What are the three types of innovations described in the text?

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result,it has decided to invite input from a wide variety of external sources.What is this called?

If the CEO of an organization is asking,"What business are we really in?" what OD strategy is being considered?

What does innovation depend on?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change,Development,and Innovation

To achieve and maintain seamless change,hyper-turbulent environments need to have the qualities of a ________ organization.

What company was one of the first to use computerized surveying with integrated data collection and data processing?

Weak methodology is believed to have sometimes plagued research evaluations of the success of OD interventions.What are some of the specific problems?

The process of ________ can show that an organizational problem exists and can suggest what changes should be implemented.

Team building usually begins with confidential interviews with team members.

________ are especially likely to stimulate unfreezing.

Crowdsourcing is an example of open innovation.

The diffusion of an innovation may be difficult to accomplish because

Institutionalization is said to have occurred when a change is made truly permanent.

________ organizational structures are generally thought to work best in the idea-generation and design phases of innovation.

An example of creative deviance is when an employee refuses to work on a creative project.

Innovation is more susceptible to being influenced by extrinsic rewards than is creativity.

What two companies featured in the text conduct comprehensive surveys?

Which of the following represents a contrast between TQM and reengineering?

________ innovations are new forms of strategy,human resource systems,and managerial practices that facilitate organizational change and adaptation.

Change almost always requires some modification of ________ and processes.

What are the three types of innovations described in the text?

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result,it has decided to invite input from a wide variety of external sources.What is this called?

If the CEO of an organization is asking,"What business are we really in?" what OD strategy is being considered?

What does innovation depend on?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters