Question 1

Organization culture deals with the set of norms and __________ held by the members of an organization.

Accepted Answer

The answer of Organization culture deals with the set of...

Question 2

Innovation and organization culture are not generally related.

Accepted Answer

A) True 
 B)False

Question 3

A centralized, heavily edited and filtered intranet reflects a culture in which information flows ______ freely and employee contributions are _______ valued.

Accepted Answer

A)  somewhat, somewhat 
B)  less, more 
C)  more, less 
D)  more, more 
E)  less, less 
A)  somewhat, somewhat 
B)  less, more 
C)  more, less 
D)  more, more 
E)  less, less

Question 4

____________ innovation continues the technical improvement and extends the applications of other innovations.

Accepted Answer

The answer of ____________ innovation continues the technical improvement and...

Question 5

Six technologies or technological innovations are listed below.Match each with its corresponding type of innovation.Some types of innovations may be used more than once.
-The computer.

Accepted Answer

A) incremental innovation​ 
B) ​systems innovation 
C) ​radical innovation 
A) incremental innovation​ 
B) ​systems innovation 
C) ​radical innovation

Question 6

When an organization's enacted values contradict its espoused values, new employees adopt the espoused values.

Accepted Answer

A) True 
 B)False

Question 7

Johnny thinks that changing an organization's culture is like losing weight: It's difficult and it can be done, but the effect is usually temporary.Is Johnny correct?

Accepted Answer

A)  Yes, because once a culture is changed, it usually changes back. 
B)  Yes, because once a culture starts to change, it's hard for it to stop changing. 
C)  No, because changing an organization's culture is impossible. 
D)  No, because changing an organization's culture is easy. 
E)  No, because once a culture is changed, it tends to stick. 
A)  Yes, because once a culture is changed, it usually changes back. 
B)  Yes, because once a culture starts to change, it's hard for it to stop changing. 
C)  No, because changing an organization's culture is impossible. 
D)  No, because changing an organization's culture is easy. 
E)  No, because once a culture is changed, it tends to stick.

Question 8

Six technologies or technological innovations are listed below.Match each with its corresponding type of innovation.Some types of innovations may be used more than once.
-​The addition of cameras to mobile phones.

Accepted Answer

A) incremental innovation​ 
B) ​systems innovation 
C) ​radical innovation 
A) incremental innovation​ 
B) ​systems innovation 
C) ​radical innovation

Question 9

Incremental innovations

Accepted Answer

A)  are rarely necessary for radical or systems innovations. 
B)  are major breakthroughs that change or create industries. 
C)  occur much less frequently than radical and systems innovations. 
D)  force organizations to continuously improve their products. 
E)  create new functionality by assembling parts in new ways. 
A)  are rarely necessary for radical or systems innovations. 
B)  are major breakthroughs that change or create industries. 
C)  occur much less frequently than radical and systems innovations. 
D)  force organizations to continuously improve their products. 
E)  create new functionality by assembling parts in new ways.

Question 10

A major obstacle to changing an organization's culture is that upper-level managers may sometimes inadvertently revert to old patterns of behavior.

Accepted Answer

A) True 
 B)False

Question 11

Which type of innovation is the least common?

Accepted Answer

A)  strategic 
B)  radical 
C)  systems 
D)  incremental 
E)  cultural 
A)  strategic 
B)  radical 
C)  systems 
D)  incremental 
E)  cultural

Question 12

Which of the following is NOT true about strong cultures?

Accepted Answer

A)  they are widely shared 
B)  they clarify appropriate behavior 
C)  they can enhance organizational performance 
D)  they usually reduce organizational performance 
E)  all of these are true of strong cultures 
A)  they are widely shared 
B)  they clarify appropriate behavior 
C)  they can enhance organizational performance 
D)  they usually reduce organizational performance 
E)  all of these are true of strong cultures

Question 13

_________ is the process of creating and doing new things that are introduced into the marketplace as products, processes, or services.

Accepted Answer

A)  Organizational culture 
B)  Intrapreneurship 
C)  Entrepreneurship 
D)  Innovation 
E)  Strategy 
A)  Organizational culture 
B)  Intrapreneurship 
C)  Entrepreneurship 
D)  Innovation 
E)  Strategy

Question 14

Avoidant conflict cultures have which of the following conflict management norms? Select ALL that apply.

Accepted Answer

A)  active 
B)  ​passive 
C)  ​agreeable 
D)  ​disagreeable 
E)  ​strategic 
A)  active 
B)  ​passive 
C)  ​agreeable 
D)  ​disagreeable 
E)  ​strategic

Question 15

Identify and thoroughly explain the four levels of organizational culture.

Accepted Answer

Organizational culture can be understood

Question 16

Passive-aggressive conflict cultures have which of the following conflict management norms? Select ALL that apply.

Accepted Answer

A)  active 
B)  ​passive 
C)  ​agreeable 
D)  ​disagreeable 
E)  ​strategic 
A)  active 
B)  ​passive 
C)  ​agreeable 
D)  ​disagreeable 
E)  ​strategic

Question 17

Southwest Airlines has a(n) __________ conflict culture.

Accepted Answer

A)  avoidant 
B)  dominating 
C)  collaborative 
D)  passive-aggressive 
E)  none of these 
A)  avoidant 
B)  dominating 
C)  collaborative 
D)  passive-aggressive 
E)  none of these

Question 18

The profile of an entrepreneur typically includes each of the following EXCEPT

Accepted Answer

A)  a focus on concrete results 
B)  a willingness to take risks 
C)  an appreciation for the status quo 
D)  a desire to assume responsibility 
E)  a need for achievement 
A)  a focus on concrete results 
B)  a willingness to take risks 
C)  an appreciation for the status quo 
D)  a desire to assume responsibility 
E)  a need for achievement

Question 19

Organizational culture helps people in an organization understand

Accepted Answer

A)  which actions are considered acceptable and which are considered unacceptable. 
B)  why their firm is outperforming the competition. 
C)  how to improve their relations with customers. 
D)  when to best socialize new employees. 
E)  which types of problems are likely to arise in their company. 
A)  which actions are considered acceptable and which are considered unacceptable. 
B)  why their firm is outperforming the competition. 
C)  how to improve their relations with customers. 
D)  when to best socialize new employees. 
E)  which types of problems are likely to arise in their company.

Question 20

Matching
Match each of the following descriptions with the element of organizational culture it most clearly illustrates.​
-​enacted value or norm

Accepted Answer

A) ​The employee handbook at your new job states repeatedly that employees are the organization's most prized resource. 
B) ​Employee handbooks notwithstanding, you quickly discover that the management at your new job is stingy with raises and doesn't care if employees quit. 
C) Paulo works in a laid-back office.It's generally understood that if you work a few hours late one day, you can come in a few hours late or leave a few hours early the next. 
D) ​To demonstrate its commitment to excellent customer service, Nikki's company hands out an award each month to the representative who received the most glowing customer feedback in an anonymous survey. 
A) ​The employee handbook at your new job states repeatedly that employees are the organization's most prized resource. 
B) ​Employee handbooks notwithstanding, you quickly discover that the management at your new job is stingy with raises and doesn't care if employees quit. 
C) Paulo works in a laid-back office.It's generally understood that if you work a few hours late one day, you can come in a few hours late or leave a few hours early the next. 
D) ​To demonstrate its commitment to excellent customer service, Nikki's company hands out an award each month to the representative who received the most glowing customer feedback in an anonymous survey.

Organization culture deals with the set of norms and __________ held by the members of an organization.

Innovation and organization culture are not generally related.

A centralized, heavily edited and filtered intranet reflects a culture in which information flows freely and employee contributions are _ valued.

____________ innovation continues the technical improvement and extends the applications of other innovations.

Six technologies or technological innovations are listed below.Match each with its corresponding type of innovation.Some types of innovations may be used more than once. -The computer.

When an organization's enacted values contradict its espoused values, new employees adopt the espoused values.

Johnny thinks that changing an organization's culture is like losing weight: It's difficult and it can be done, but the effect is usually temporary.Is Johnny correct?

Six technologies or technological innovations are listed below.Match each with its corresponding type of innovation.Some types of innovations may be used more than once. -The addition of cameras to mobile phones.

Incremental innovations

A major obstacle to changing an organization's culture is that upper-level managers may sometimes inadvertently revert to old patterns of behavior.

Which type of innovation is the least common?

Which of the following is NOT true about strong cultures?

_________ is the process of creating and doing new things that are introduced into the marketplace as products, processes, or services.

Avoidant conflict cultures have which of the following conflict management norms? Select ALL that apply.

Identify and thoroughly explain the four levels of organizational culture.

Passive-aggressive conflict cultures have which of the following conflict management norms? Select ALL that apply.

Southwest Airlines has a(n) __________ conflict culture.

The profile of an entrepreneur typically includes each of the following EXCEPT

Organizational culture helps people in an organization understand

Matching Match each of the following descriptions with the element of organizational culture it most clearly illustrates. -enacted value or norm

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organization Change and Change Management

Filters

Exam 15: Organizational Culture

Organization culture deals with the set of norms and __________ held by the members of an organization.

Innovation and organization culture are not generally related.

A centralized, heavily edited and filtered intranet reflects a culture in which information flows ______ freely and employee contributions are _______ valued.

____________ innovation continues the technical improvement and extends the applications of other innovations.

Six technologies or technological innovations are listed below.Match each with its corresponding type of innovation.Some types of innovations may be used more than once. -The computer.

When an organization's enacted values contradict its espoused values, new employees adopt the espoused values.

Johnny thinks that changing an organization's culture is like losing weight: It's difficult and it can be done, but the effect is usually temporary.Is Johnny correct?

Six technologies or technological innovations are listed below.Match each with its corresponding type of innovation.Some types of innovations may be used more than once. -​The addition of cameras to mobile phones.

Incremental innovations

A major obstacle to changing an organization's culture is that upper-level managers may sometimes inadvertently revert to old patterns of behavior.

Which type of innovation is the least common?

Which of the following is NOT true about strong cultures?

_________ is the process of creating and doing new things that are introduced into the marketplace as products, processes, or services.

Avoidant conflict cultures have which of the following conflict management norms? Select ALL that apply.

Identify and thoroughly explain the four levels of organizational culture.

Passive-aggressive conflict cultures have which of the following conflict management norms? Select ALL that apply.

Southwest Airlines has a(n) __________ conflict culture.

The profile of an entrepreneur typically includes each of the following EXCEPT

Organizational culture helps people in an organization understand

Matching Match each of the following descriptions with the element of organizational culture it most clearly illustrates.​ -​enacted value or norm

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organization Change and Change Management

Filters

A centralized, heavily edited and filtered intranet reflects a culture in which information flows freely and employee contributions are _ valued.

Six technologies or technological innovations are listed below.Match each with its corresponding type of innovation.Some types of innovations may be used more than once. -The addition of cameras to mobile phones.

Matching Match each of the following descriptions with the element of organizational culture it most clearly illustrates. -enacted value or norm