Question 1

​Dominating conflict cultures have which of the following conflict management norms? Select ALL that apply.

Accepted Answer

A)  active 
B)  ​passive 
C)  ​agreeable 
D)  ​disagreeable 
E)  ​strategic 
A)  active 
B)  ​passive 
C)  ​agreeable 
D)  ​disagreeable 
E)  ​strategic

Question 2

A ______________ innovation is a major breakthrough that changes or creates whole industries.

Accepted Answer

The answer of A ______________ innovation is a major breakthrough...

Question 3

Culture resists change for all of the following reasons EXCEPT

Accepted Answer

A)  it is typically communicated through stories and symbols. 
B)  it embodies the basic values in the firm. 
C)  it changes so frequently that employees begin to resist further change. 
D)  it is often taken for granted. 
E)  it involves changing basic assumptions. 
A)  it is typically communicated through stories and symbols. 
B)  it embodies the basic values in the firm. 
C)  it changes so frequently that employees begin to resist further change. 
D)  it is often taken for granted. 
E)  it involves changing basic assumptions.

Question 4

Rather than dealing openly with conflict, a(n) _________ conflict culture resists conflict with tactics such as withholding information or withdrawing from contact with coworkers.

Accepted Answer

A)  dominating 
B)  collaborative 
C)  strategic 
D)  avoidant 
E)  passive-aggressive 
A)  dominating 
B)  collaborative 
C)  strategic 
D)  avoidant 
E)  passive-aggressive

Question 5

In a ______________ culture, the reaction to the arrival of the plant manager is: "Heads up! The plant manager is coming onto the production floor: look busy!"

Accepted Answer

A)  strong negative 
B)  strong positive 
C)  weak negative 
D)  weak positive 
E)  moderate neutral 
A)  strong negative 
B)  strong positive 
C)  weak negative 
D)  weak positive 
E)  moderate neutral

Question 6

An organization's culture can vary across divisions and even across managers.

Accepted Answer

A) True 
 B)False

Question 7

________________ is the process through which individuals become social beings.

Accepted Answer

The answer of ________________ is the process through which individuals...

Question 8

_________ values and norms are the values and norms that employees exhibit based on their observations of what actually goes on in the organization.

Accepted Answer

A)  Enacted 
B)  Espoused 
C)  Artifact 
D)  Assumed 
E)  Formal 
A)  Enacted 
B)  Espoused 
C)  Artifact 
D)  Assumed 
E)  Formal

Question 9

Intranets that contain "like it or not?" feedback tools and features that allow employees to contribute reflect a participative culture that values employee contributions.

Accepted Answer

A) True 
 B)False

Question 10

A(n) _________ innovation is a major breakthrough that changes or creates whole industries.

Accepted Answer

A)  strategic 
B)  radical 
C)  systems 
D)  incremental 
E)  cultural 
A)  strategic 
B)  radical 
C)  systems 
D)  incremental 
E)  cultural

Question 11

A company intranet that is rarely updated can still have a strong effect on company culture as long as its content is good.

Accepted Answer

A) True 
 B)False

Question 12

The statement "the customer is always right" is an example of a cultural value.

Accepted Answer

A) True 
 B)False

Question 13

What should a top manager who works in a company with performance-reducing values do?

Accepted Answer

A)  try to change the culture 
B)  try to fire as many people as possible 
C)  use restructuring to put all of the bad people in the same division 
D)  use restructuring to dilute all of the bad people throughout the organization 
E)  try to sell off the company to a competitor 
A)  try to change the culture 
B)  try to fire as many people as possible 
C)  use restructuring to put all of the bad people in the same division 
D)  use restructuring to dilute all of the bad people throughout the organization 
E)  try to sell off the company to a competitor

Question 14

The silent treatment is most common within _________ conflict cultures.

Accepted Answer

A)  avoidant 
B)  dominating 
C)  collaborative 
D)  passive-aggressive 
E)  none of these 
A)  avoidant 
B)  dominating 
C)  collaborative 
D)  passive-aggressive 
E)  none of these

Question 15

Six technologies or technological innovations are listed below.Match each with its corresponding type of innovation.Some types of innovations may be used more than once.
-​Lou's company designs a computer chip that is 15% faster and 5% smaller than the leading model.

Accepted Answer

A) incremental innovation​ 
B) ​systems innovation 
C) ​radical innovation 
A) incremental innovation​ 
B) ​systems innovation 
C) ​radical innovation

Question 16

Ben wants to take advantage of the existing culture of his organization.To do this, Ben must first

Accepted Answer

A)  achieve productivity through people. 
B)  empower his employees. 
C)  be fully aware of the culture's values. 
D)  practice hands-on management. 
E)  implement cultural innovations. 
A)  achieve productivity through people. 
B)  empower his employees. 
C)  be fully aware of the culture's values. 
D)  practice hands-on management. 
E)  implement cultural innovations.

Question 17

An organization's assumptions are _________ and_________ resistant to change.

Accepted Answer

A)  written down, moderately 
B)  explicit, not 
C)  explicit, highly 
D)  implicit, not 
E)  implicit, highly 
A)  written down, moderately 
B)  explicit, not 
C)  explicit, highly 
D)  implicit, not 
E)  implicit, highly

Question 18

_________ is a system of shared norms and assumptions that guides organization members' attitudes and behaviors.

Accepted Answer

A)  An enacted value 
B)  An espoused value 
C)  An artifact 
D)  Organizational culture 
E)  Diversity 
A)  An enacted value 
B)  An espoused value 
C)  An artifact 
D)  Organizational culture 
E)  Diversity

Question 19

The airplane is an example of a ______________ innovation.

Accepted Answer

The answer of The airplane is an example of a...

Question 20

Organization culture can be managed by

Accepted Answer

A)  sticking to the knitting. 
B)  conducting in-depth research and evaluation. 
C)  allowing autonomy and entrepreneurship. 
D)  taking advantage of the culture that is already there. 
E)  staying close to the customer. 
A)  sticking to the knitting. 
B)  conducting in-depth research and evaluation. 
C)  allowing autonomy and entrepreneurship. 
D)  taking advantage of the culture that is already there. 
E)  staying close to the customer.

Dominating conflict cultures have which of the following conflict management norms? Select ALL that apply.

A ______________ innovation is a major breakthrough that changes or creates whole industries.

Culture resists change for all of the following reasons EXCEPT

Rather than dealing openly with conflict, a(n) _________ conflict culture resists conflict with tactics such as withholding information or withdrawing from contact with coworkers.

In a ______________ culture, the reaction to the arrival of the plant manager is: "Heads up! The plant manager is coming onto the production floor: look busy!"

An organization's culture can vary across divisions and even across managers.

________________ is the process through which individuals become social beings.

_________ values and norms are the values and norms that employees exhibit based on their observations of what actually goes on in the organization.

Intranets that contain "like it or not?" feedback tools and features that allow employees to contribute reflect a participative culture that values employee contributions.

A(n) _________ innovation is a major breakthrough that changes or creates whole industries.

A company intranet that is rarely updated can still have a strong effect on company culture as long as its content is good.

The statement "the customer is always right" is an example of a cultural value.

What should a top manager who works in a company with performance-reducing values do?

The silent treatment is most common within _________ conflict cultures.

Six technologies or technological innovations are listed below.Match each with its corresponding type of innovation.Some types of innovations may be used more than once. -Lou's company designs a computer chip that is 15% faster and 5% smaller than the leading model.

Ben wants to take advantage of the existing culture of his organization.To do this, Ben must first

An organization's assumptions are _ and_ resistant to change.

_________ is a system of shared norms and assumptions that guides organization members' attitudes and behaviors.

The airplane is an example of a ______________ innovation.

Organization culture can be managed by

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organization Change and Change Management

Filters

Exam 15: Organizational Culture

​Dominating conflict cultures have which of the following conflict management norms? Select ALL that apply.

A ______________ innovation is a major breakthrough that changes or creates whole industries.

Culture resists change for all of the following reasons EXCEPT

Rather than dealing openly with conflict, a(n) _________ conflict culture resists conflict with tactics such as withholding information or withdrawing from contact with coworkers.

In a ______________ culture, the reaction to the arrival of the plant manager is: "Heads up! The plant manager is coming onto the production floor: look busy!"

An organization's culture can vary across divisions and even across managers.

________________ is the process through which individuals become social beings.

_________ values and norms are the values and norms that employees exhibit based on their observations of what actually goes on in the organization.

Intranets that contain "like it or not?" feedback tools and features that allow employees to contribute reflect a participative culture that values employee contributions.

A(n) _________ innovation is a major breakthrough that changes or creates whole industries.

A company intranet that is rarely updated can still have a strong effect on company culture as long as its content is good.

The statement "the customer is always right" is an example of a cultural value.

What should a top manager who works in a company with performance-reducing values do?

The silent treatment is most common within _________ conflict cultures.

Six technologies or technological innovations are listed below.Match each with its corresponding type of innovation.Some types of innovations may be used more than once. -​Lou's company designs a computer chip that is 15% faster and 5% smaller than the leading model.

Ben wants to take advantage of the existing culture of his organization.To do this, Ben must first

An organization's assumptions are _________ and_________ resistant to change.

_________ is a system of shared norms and assumptions that guides organization members' attitudes and behaviors.

The airplane is an example of a ______________ innovation.

Organization culture can be managed by

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organization Change and Change Management

Filters

Dominating conflict cultures have which of the following conflict management norms? Select ALL that apply.

Six technologies or technological innovations are listed below.Match each with its corresponding type of innovation.Some types of innovations may be used more than once. -Lou's company designs a computer chip that is 15% faster and 5% smaller than the leading model.

An organization's assumptions are _ and_ resistant to change.