Exam 10: Written and Electronic Documents

If you want an item delivered as soon as it reaches the recipient's post office, use ____.

Which of the following is a correct example of a part of the inside address of a business letter?

Dr. Long has dictated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient's healthcare. How should you mail this letter?

The block letter style is also called the ____.

Envelopes that have a transparent window are used for ________ and statements.

Business letters should be in the ________ voice unless you are conveying negative news.

It is important to keep a daily ________ of mail received with an indication of follow-up correspondence needed and the date it is completed.

All lines are typed flush with the left margin in the ____.

The medical office needs a new copy machine, and Brent has been asked to check into available models and recommend a suitable machine. As part of his research, he is checking with other medical offices in the area to see how happy they are with their machines and with the scheduled maintenance they receive. He does this by sending the following e-mail message to four medical offices: "How do you like your copy machine and service? Please let me know ASAP." What is wrong with this message?

Formatting, data, and ____ errors can occur when you are preparing a document.

Which of the following is good practice for managing e-mail?

The dateline, complimentary closing, signature block, and notations are aligned and begin at the center of the page or slightly to the right of center in the ____.

Interoffice memos are used to ____.

A general tip for writing an effective letter is to ____.

Mechanical errors include errors in ____.

Many physicians receive drug and product samples in the mail. Samples of ________ products such as hand creams may be placed in the patient treatment area for distribution as directed by the physician.

Even when correspondence is written using software that has a(n) ________ checker, the program may not detect all errors.

The first step in processing incoming mail is to _____ it.

If you are responsible for reading incoming mail, you may also be asked to ________ it by highlighting key points or writing comments in the margins.

The ________ block is aligned with and typed three to four lines below the complimentary closing.