Exam 10: Written and Electronic Documents

Jayne and Maria, two medical assistants at a large clinic, generally have lunch together. Today Maria tells Jayne about the hilarious e-mail message she received from her cousin at work this morning. What would be Jayne's best response?

Two professional organizations that have established policies relating to e-mail are Health E-mail and ____.

A basic rule for using a plural in medical terms is that with terms ending in ____.

Editing involves checking a document for factual accuracy, logical flow, conciseness, and ____.

The impression or pattern that can be seen when paper is held up to the light is called a ____.

United Parcel Service (UPS) delivers ____.

The ________ style of punctuation has no punctuation after the salutation and complimentary closing.

Envelopes that have a transparent window are used for ____.

Letterhead paper is usually either sulfite bond or ____, which is more expensive than other types of paper.

To obtain proof that an item was delivered, you should send it using the return ________requested service offered by the USPS.

The two different styles of ________ used in correspondence are open and closed.

The complimentary closing is ____.

The correct way to include a list in the body of a letter is to ____.

Letterhead paper that has a(n) ________ is generally a high-quality paper.

Effective professional correspondence uses an appropriate style, clear and concise language, and ____.

Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called ____.

A reference book that provides up-to-date information on both prescription and nonprescription drugs is ____.

The appropriate position for the signature block is ____.

Address ________ printed from a computerized mailing list can speed the process of addressing envelopes for bulk mailing.

When using a windowed envelope, you must be sure the ________ appears in the window before sealing the envelope.