Exam 56: Practice Management

In a small medical office, the practice manager's duties may include ________, which includes hiring, terminating, and training employees, as well as benefits and labor relations.

The part of a quality assurance program known as ________ ensures that that treatment plan and services are appropriate and cost-effective.

Bill's wife was diagnosed with colon cancer and underwent surgery last week. She is currently undergoing chemotherapy and is both very ill and very weak. Which of the following will allow Bill to stay at home and take care of his wife for up to 12 weeks, without pay, without losing his job?

Which of the following documents is a formal representation of the supervisory structure and reporting relationships within a company?

Which of the following is a key communication tool for the medical office, which covers both administrative and clinical procedures?

An example of a voluntary deduction from an employee's paycheck is ____.

Which of the following insures employees against possible loss of income resulting from a work-related injury, disability, or disease?

To be a good leader, you must first learn to be a good ________.

Every three months, a more complete accounting of federal taxes is required on the ____.

A key written communication tool in the medical office is the ____.

Unwelcome verbal, visual, or physical conduct of a sexual nature that affects working conditions is called sexual ________ and is a violation of federal and state laws.

All goals set for a medical office should be ________, so that success in meeting the goal can be seen.

The plans and processes that continually identify, assess, correct, and monitor functions in the medical office to prevent negative outcomes and minimize exposure to liability are collectively known as ________.

Differences in identities, age, sex, race, physical abilities, ethnicity, religious beliefs, values, sexual orientation, and personalities contribute to ________; as a medical assistant, you will need to increase your understanding and respect for this.

The Fair Labor Standards Act primarily affects ____.

Which of the following is mandated for hourly employees by the Fair Labor Standards Act?