Question 1

Acquisition of objective knowledge and skill development can occur interactively through:

Accepted Answer

A)  rote memorization. 
B)  experiential learning. 
C)  reading. 
D)  imitating the successful behavior of others. 
A)  rote memorization. 
B)  experiential learning. 
C)  reading. 
D)  imitating the successful behavior of others.

Question 2

Match the following:
-Change

Accepted Answer

A) Dedication to continuous improvement and meeting customer demands 
B) Research results or scientific information 
C) The mastery of abilities essential to successful functioning in organizations 
D) The primary concern for managers in the 21st century 
E) Knowledge of results 
A) Dedication to continuous improvement and meeting customer demands 
B) Research results or scientific information 
C) The mastery of abilities essential to successful functioning in organizations 
D) The primary concern for managers in the 21st century 
E) Knowledge of results

Question 3

Role set, norms, and intragroup and intergroup behavioral dynamics are key aspects of the study and field of psychology.

Accepted Answer

A) True 
 B)False

Question 4

Match the following:
-Skill development

Accepted Answer

A) Dedication to continuous improvement and meeting customer demands 
B) Research results or scientific information 
C) The mastery of abilities essential to successful functioning in organizations 
D) The primary concern for managers in the 21st century 
E) Knowledge of results 
A) Dedication to continuous improvement and meeting customer demands 
B) Research results or scientific information 
C) The mastery of abilities essential to successful functioning in organizations 
D) The primary concern for managers in the 21st century 
E) Knowledge of results

Question 5

Match the following:
-Total quality management

Accepted Answer

A) Dedication to continuous improvement and meeting customer demands 
B) Research results or scientific information 
C) The mastery of abilities essential to successful functioning in organizations 
D) The primary concern for managers in the 21st century 
E) Knowledge of results 
A) Dedication to continuous improvement and meeting customer demands 
B) Research results or scientific information 
C) The mastery of abilities essential to successful functioning in organizations 
D) The primary concern for managers in the 21st century 
E) Knowledge of results

Question 6

Total quality management is a total dedication to continuous improvement.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements is most correct with respect to total quality management?

Accepted Answer

A)  Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line. 
B)  Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior. 
C)  Quality is an employee-oriented philosophy required by quality engineers. 
D)  Quality is machine driven with quality improvements resulting from use of robotic equipment. 
A)  Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line. 
B)  Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior. 
C)  Quality is an employee-oriented philosophy required by quality engineers. 
D)  Quality is machine driven with quality improvements resulting from use of robotic equipment.

Question 8

The Hawthorne studies uncovered the importance of:

Accepted Answer

A)  the workflow and scheduling of work for production efficiency. 
B)  delegating authority downward and throughout the organization. 
C)  the informal organization and its impact on productivity. 
D)  viewing an organization as clockworks. 
A)  the workflow and scheduling of work for production efficiency. 
B)  delegating authority downward and throughout the organization. 
C)  the informal organization and its impact on productivity. 
D)  viewing an organization as clockworks.

Question 9

is the applied science of energy and matter.

Accepted Answer

A)  Psychology 
B)  Engineering 
C)  Management 
D)  Medicine 
A)  Psychology 
B)  Engineering 
C)  Management 
D)  Medicine

Question 10

The task of an organization is reflected in its .

Accepted Answer

A)  human resources 
B)  mission or purpose 
C)  input materials 
D)  structure 
A)  human resources 
B)  mission or purpose 
C)  input materials 
D)  structure

Question 11

Match the following:
-Management

Accepted Answer

A) The applied science of energy and matter 
B) The science of human behavior 
C) The science of human learned behavior and study of organizational culture 
D) A discipline concerned with the study of organizations 
E) The science of society and study of groups 
A) The applied science of energy and matter 
B) The science of human behavior 
C) The science of human learned behavior and study of organizational culture 
D) A discipline concerned with the study of organizations 
E) The science of society and study of groups

Question 12

The beliefs and assumptions about people, work, and the organization best reflect the:

Accepted Answer

A)  official organization. 
B)  overt part of an organization. 
C)  informal organization. 
D)  social surface. 
A)  official organization. 
B)  overt part of an organization. 
C)  informal organization. 
D)  social surface.

Question 13

Globalization, workforce diversity, technology, and organizational behavior in the 21st century.

Accepted Answer

A)  customer satisfaction 
B)  employee compensation 
C)  moral and ethical behavior 
D)  job analysis are four interrelated themes of importance for managing 
A)  customer satisfaction 
B)  employee compensation 
C)  moral and ethical behavior 
D)  job analysis are four interrelated themes of importance for managing

Question 14

What is the difference between objective knowledge and skill development?

Accepted Answer

Objective knowledge is the information g

Question 15

Match the following:
-Engineering

Accepted Answer

A) The applied science of energy and matter 
B) The science of human behavior 
C) The science of human learned behavior and study of organizational culture 
D) A discipline concerned with the study of organizations 
E) The science of society and study of groups 
A) The applied science of energy and matter 
B) The science of human behavior 
C) The science of human learned behavior and study of organizational culture 
D) A discipline concerned with the study of organizations 
E) The science of society and study of groups

Question 16

Match the following:
-Conveys the daily conflict, distress, and struggle in organizations

Accepted Answer

A) The clockwork metaphor 
B) The snake pit metaphor 
C) Favorable times or chances for progress and advancement 
D) The transformation or modification of an organization and/or its stakeholders 
E) The call to competition, contest, or battle
F)The study of individual behavior and group dynamics in organizations 
A) The clockwork metaphor 
B) The snake pit metaphor 
C) Favorable times or chances for progress and advancement 
D) The transformation or modification of an organization and/or its stakeholders 
E) The call to competition, contest, or battle
F)The study of individual behavior and group dynamics in organizations

Question 17

Which of the following approaches to quality improvement strongly emphasizes statistical modeling techniques?

Accepted Answer

A)  Six Sigma 
B)  TQM 
C)  Taguchi's method 
D)  The Shanin system 
A)  Six Sigma 
B)  TQM 
C)  Taguchi's method 
D)  The Shanin system

Question 18

Culture and the study of learned behavior comprise the domain of:

Accepted Answer

A)  management. 
B)  anthropology. 
C)  sociology. 
D)  psychology. 
A)  management. 
B)  anthropology. 
C)  sociology. 
D)  psychology.

Question 19

Developing skills is different from acquiring objective knowledge because skill development requires:

Accepted Answer

A)  empirical testing. 
B)  induction. 
C)  deduction. 
D)  structured practice and feedback. 
A)  empirical testing. 
B)  induction. 
C)  deduction. 
D)  structured practice and feedback.

Question 20

Match the following:
-Open system

Accepted Answer

A) Economic activity outside of the firm 
B) An organization's primary concern, goal, and/or reason for existence 
C) Tools, equipment, and procedures for producing output 
D) An organization that receives inputs from the environment and releases outputs to the environment 
E) The result of an organization's conversion process
F)The specific setting within which organizational behavior is enacted 
A) Economic activity outside of the firm 
B) An organization's primary concern, goal, and/or reason for existence 
C) Tools, equipment, and procedures for producing output 
D) An organization that receives inputs from the environment and releases outputs to the environment 
E) The result of an organization's conversion process
F)The specific setting within which organizational behavior is enacted

Acquisition of objective knowledge and skill development can occur interactively through:

Match the following: -Change

Role set, norms, and intragroup and intergroup behavioral dynamics are key aspects of the study and field of psychology.

Match the following: -Skill development

Match the following: -Total quality management

Total quality management is a total dedication to continuous improvement.

Which of the following statements is most correct with respect to total quality management?

The Hawthorne studies uncovered the importance of:

is the applied science of energy and matter.

The task of an organization is reflected in its .

Match the following: -Management

The beliefs and assumptions about people, work, and the organization best reflect the:

Globalization, workforce diversity, technology, and organizational behavior in the 21st century.

What is the difference between objective knowledge and skill development?

Match the following: -Engineering

Match the following: -Conveys the daily conflict, distress, and struggle in organizations

Which of the following approaches to quality improvement strongly emphasizes statistical modeling techniques?

Culture and the study of learned behavior comprise the domain of:

Developing skills is different from acquiring objective knowledge because skill development requires:

Match the following: -Open system

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 1: Organizational Behavior and Opportunity

Acquisition of objective knowledge and skill development can occur interactively through:

Match the following: -Change

Role set, norms, and intragroup and intergroup behavioral dynamics are key aspects of the study and field of psychology.

Match the following: -Skill development

Match the following: -Total quality management

Total quality management is a total dedication to continuous improvement.

Which of the following statements is most correct with respect to total quality management?

The Hawthorne studies uncovered the importance of:

is the applied science of energy and matter.

The task of an organization is reflected in its .

Match the following: -Management

The beliefs and assumptions about people, work, and the organization best reflect the:

Globalization, workforce diversity, technology, and organizational behavior in the 21st century.

What is the difference between objective knowledge and skill development?

Match the following: -Engineering

Match the following: -Conveys the daily conflict, distress, and struggle in organizations

Which of the following approaches to quality improvement strongly emphasizes statistical modeling techniques?

Culture and the study of learned behavior comprise the domain of:

Developing skills is different from acquiring objective knowledge because skill development requires:

Match the following: -Open system

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters