Exam 4: Attitudes, Emotions, and Ethics

Honesty and helpfulness are instrumental values that may facilitate the terminal value of social respect.

Normative commitment is often based on an individual's sense of obligation to an organization.

Acting in ways consistent with one's personal values and the commonly held values of the organization and society is called:

A message is more likely to be accepted if it comes from a credible source.

Emotional intelligence refers to the:

The tension produced by a conflict between attitudes and behavior is cognitive dissonance.

Kohlberg's cognitive moral development model has been criticized because it does not take into account gender differences.

Match the following: -Affect

When one's attitudes and required job behavior conflict, may occur.

The JDI measures:

The longer the time between measuring an attitude and observing behavior, the weaker the relationship of an attitude with observed behavior.

A personality characteristic indicating one's willingness to do whatever it takes to get one's own way is considered:

When JetBlue flight attendant Steven Slater ranted and exited the airplane and Serena Williams, playing for the U.S. Open, lambasted a referee causing her to lose the match, they were reflecting:

High-Machs:

Match the following: -Affective commitment

Which of the following individuals is most likely to be persuaded to change?

If a salesperson is required to sell a defective TV set but believes this act to be unethical, he or she would:

Match the following: -Reward

Job satisfaction has been shown to be related to organizational citizenship, which is:

The goals to be achieved, or the end states of existence, are called .