Question 1

What can management do to create a more ethical culture within an organization?

Accepted Answer

To create a more ethical culture, manage

Question 2

Which of the following types of socialization involves putting the new employee directly into the job, with little or no special attention?

Accepted Answer

A)  investiture socialization 
B)  serial socialization 
C)  collective socialization 
D)  fixed socialization 
E)  informal socialization 
A)  investiture socialization 
B)  serial socialization 
C)  collective socialization 
D)  fixed socialization 
E)  informal socialization

Question 3

The values that convey an organization's culture and are widely accepted throughout the organization are known as ________.

Accepted Answer

A)  foundational values 
B)  core values 
C)  shared values 
D)  institutional values 
E)  unique values 
A)  foundational values 
B)  core values 
C)  shared values 
D)  institutional values 
E)  unique values

Question 4

Individuals with different backgrounds or at different levels in the organization will tend to describe the organization's culture in similar terms.

Accepted Answer

A) True 
 B)False

Question 5

Culture is most likely to be a liability when ________.

Accepted Answer

A)  the employees of the organization are highly skilled 
B)  the organization's environment is dynamic 
C)  the organization's management is highly efficient 
D)  the organization is highly centralized 
E)  the organization scores low on the degree of formalization 
A)  the employees of the organization are highly skilled 
B)  the organization's environment is dynamic 
C)  the organization's management is highly efficient 
D)  the organization is highly centralized 
E)  the organization scores low on the degree of formalization

Question 6

Barbara is the lead editor for a small, city newspaper. One of her advertising sales representatives, Mathew, is pulling in a lot of restaurant clients. Barbara realizes that Mathew is quite knowledgeable about food and speaks quite elegantly while describing different dishes. She has offered Mathew an opportunity to write a weekly restaurant review. Mathew is very happy with his new job role. Which aspect of creating a positive organization is being utilized by Barbara?

Accepted Answer

A)  rewarding more than punishing 
B)  building on organization strengths 
C)  emphasizing individual growth 
D)  encouraging intense unbridled competition 
E)  focusing on outcomes 
A)  rewarding more than punishing 
B)  building on organization strengths 
C)  emphasizing individual growth 
D)  encouraging intense unbridled competition 
E)  focusing on outcomes

Question 7

The lack of frequent face-to-face contact in ________ organizations makes establishing a common set of norms very difficult.

Accepted Answer

A)  highly formalized 
B)  boundaryless 
C)  virtual 
D)  matrix 
E)  highly centralized 
A)  highly formalized 
B)  boundaryless 
C)  virtual 
D)  matrix 
E)  highly centralized

Question 8

Janice works for a pet store where everyone is committed to the happiness of the animals. Often employees, bosses and hourly workers alike, come into the store "off the clock" and spend time training the animals. Everyone loves the store, the animals, and their jobs. This attitude of her coworkers inspires Janice to do her best. Based on this information, we can say that Janice is experiencing the effects of ________.

Accepted Answer

A)  centralization 
B)  organizational climate 
C)  high departmentalization 
D)  high formalization 
E)  high work specialization 
A)  centralization 
B)  organizational climate 
C)  high departmentalization 
D)  high formalization 
E)  high work specialization

Question 9

Nunya is a computer software company that employs highly intelligent, but somewhat unusual people. Every Friday, free lollipops, toys, or other treats are given out to encourage employees to remember how creative they were when they were children. All the new members of the organization are told about the founders who were three young people who "got lucky" and sold a video game that they invented. The employees are allowed to dress informally and can set their own working hours.
-Informing employees about the founders is an example of which technique for transmitting culture?

Accepted Answer

A)  stories 
B)  material symbols 
C)  language 
D)  rituals 
E)  corporate chants 
A)  stories 
B)  material symbols 
C)  language 
D)  rituals 
E)  corporate chants

Question 10

A(n) ________ organization is an organization that takes on a life of its own, apart from its founders or members and is valued for itself and not for the goods or services it produces.

Accepted Answer

A)  virtual 
B)  matrix 
C)  boundaryless 
D)  institutionalized 
E)  centralized 
A)  virtual 
B)  matrix 
C)  boundaryless 
D)  institutionalized 
E)  centralized

Question 11

Describe the significant characteristics of a strong culture.

Accepted Answer

In a strong culture, the organization's

Question 12

The more management relies on formal, collective, sequential, fixed, and serial socialization programs and emphasizes divestiture, the more likely newcomers' differences will be stripped away and replaced by standardized predictable behaviors.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not a means of transmitting culture within an organization?

Accepted Answer

A)  stories 
B)  people orientation 
C)  rituals 
D)  language 
E)  material symbols 
A)  stories 
B)  people orientation 
C)  rituals 
D)  language 
E)  material symbols

Question 14

________ socialization tries to strip away certain characteristics of the recruit.

Accepted Answer

A)  Random 
B)  Fixed 
C)  Collective 
D)  Divestiture 
E)  Formal 
A)  Random 
B)  Fixed 
C)  Collective 
D)  Divestiture 
E)  Formal

Question 15

You are new to an organization and do not really know what to expect about the socialization process. You are a recent M.B.A. and have an undergraduate degree in computer science. Your new firm is a software development company with an emphasis in the health care industry. Your hiring process includes campus interviews, a day-long trip for interview at the company, an offer phone call and letter, and some promotional material sent via the mail. When you arrive for your first day at work, you spend half a day in an orientation session that is conducted by the human resources department, where you complete paperwork and receive a company handbook. Then you spend the rest of the day with your supervisor, who gives you a tour, introduces you to your co-workers, and explains your first project. After that, you begin working and getting to know the others in the company. You find that in most respects, your experience fits your expectations, but in some ways you are surprised by realities that you hadn't expected. None of these surprises is too difficult to accept, so you eventually begin to feel at home and happy with your new job.
-Your first day at work is part of the ________ stage of socialization.

Accepted Answer

A)  orientation 
B)  prearrival 
C)  encounter 
D)  metamorphosis 
E)  post-encounter 
A)  orientation 
B)  prearrival 
C)  encounter 
D)  metamorphosis 
E)  post-encounter

Question 16

Which of the following statements distinguishes between organizational culture and job satisfaction?

Accepted Answer

A)  Job satisfaction is descriptive, whereas organizational culture is evaluative. 
B)  Organizational culture is static, whereas job satisfaction is dynamic. 
C)  Job satisfaction is immeasurable, whereas organizational culture is measurable. 
D)  Organizational culture is descriptive, whereas job satisfaction is evaluative. 
E)  Organizational culture measures how employees feel about organization's expectations, whereas job satisfaction is concerned about how employees perceive the organization's culture. 
A)  Job satisfaction is descriptive, whereas organizational culture is evaluative. 
B)  Organizational culture is static, whereas job satisfaction is dynamic. 
C)  Job satisfaction is immeasurable, whereas organizational culture is measurable. 
D)  Organizational culture is descriptive, whereas job satisfaction is evaluative. 
E)  Organizational culture measures how employees feel about organization's expectations, whereas job satisfaction is concerned about how employees perceive the organization's culture.

Question 17

Identify the correct order in the socialization process.

Accepted Answer

A)  encounter, metamorphosis, post-encounter 
B)  prearrival, arrival, evaluation 
C)  prearrival, arrival, post-arrival 
D)  prearrival, encounter, metamorphosis 
E)  metamorphosis, preencounter, arrival 
A)  encounter, metamorphosis, post-encounter 
B)  prearrival, arrival, evaluation 
C)  prearrival, arrival, post-arrival 
D)  prearrival, encounter, metamorphosis 
E)  metamorphosis, preencounter, arrival

Question 18

The ultimate source of an organization's culture is ________.

Accepted Answer

A)  its top management 
B)  its environment 
C)  the country in which the organization operates 
D)  its founders 
E)  the sociocultural backgrounds of its employees 
A)  its top management 
B)  its environment 
C)  the country in which the organization operates 
D)  its founders 
E)  the sociocultural backgrounds of its employees

Question 19

Apprenticeship and mentoring programs are examples of random socialization.

Accepted Answer

A) True 
 B)False

Question 20

A strong culture creates an internal climate of high behavioral control.

Accepted Answer

A) True 
 B)False

What can management do to create a more ethical culture within an organization?

Which of the following types of socialization involves putting the new employee directly into the job, with little or no special attention?

The values that convey an organization's culture and are widely accepted throughout the organization are known as ________.

Individuals with different backgrounds or at different levels in the organization will tend to describe the organization's culture in similar terms.

Culture is most likely to be a liability when ________.

The lack of frequent face-to-face contact in ________ organizations makes establishing a common set of norms very difficult.

A(n) ________ organization is an organization that takes on a life of its own, apart from its founders or members and is valued for itself and not for the goods or services it produces.

Describe the significant characteristics of a strong culture.

The more management relies on formal, collective, sequential, fixed, and serial socialization programs and emphasizes divestiture, the more likely newcomers' differences will be stripped away and replaced by standardized predictable behaviors.

Which of the following is not a means of transmitting culture within an organization?

________ socialization tries to strip away certain characteristics of the recruit.

Which of the following statements distinguishes between organizational culture and job satisfaction?

Identify the correct order in the socialization process.

The ultimate source of an organization's culture is ________.

Apprenticeship and mentoring programs are examples of random socialization.

A strong culture creates an internal climate of high behavioral control.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Change and Stress Management

Filters

Exam 16: Organizational Culture

What can management do to create a more ethical culture within an organization?

Which of the following types of socialization involves putting the new employee directly into the job, with little or no special attention?

The values that convey an organization's culture and are widely accepted throughout the organization are known as ________.

Individuals with different backgrounds or at different levels in the organization will tend to describe the organization's culture in similar terms.

Culture is most likely to be a liability when ________.

The lack of frequent face-to-face contact in ________ organizations makes establishing a common set of norms very difficult.

A(n) ________ organization is an organization that takes on a life of its own, apart from its founders or members and is valued for itself and not for the goods or services it produces.

Describe the significant characteristics of a strong culture.

The more management relies on formal, collective, sequential, fixed, and serial socialization programs and emphasizes divestiture, the more likely newcomers' differences will be stripped away and replaced by standardized predictable behaviors.

Which of the following is not a means of transmitting culture within an organization?

________ socialization tries to strip away certain characteristics of the recruit.

Which of the following statements distinguishes between organizational culture and job satisfaction?

Identify the correct order in the socialization process.

The ultimate source of an organization's culture is ________.

Apprenticeship and mentoring programs are examples of random socialization.

A strong culture creates an internal climate of high behavioral control.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Change and Stress Management

Filters