Question 1

One of the main problems with social networking is that it is a more popular medium than email.

Accepted Answer

A) True 
 B)False

Question 2

Employees can "push" (expand)the data-carrying capacity of information technology when they:

Accepted Answer

A)  avoid emotional contagion. 
B)  are highly experienced with that communication medium. 
C)  are unfamiliar with the receiver of the information being sent. 
D)  avoid using jargon or short-hand symbols in the communication. 
E)  first use that communication medium. 
A)  avoid emotional contagion. 
B)  are highly experienced with that communication medium. 
C)  are unfamiliar with the receiver of the information being sent. 
D)  avoid using jargon or short-hand symbols in the communication. 
E)  first use that communication medium.

Question 3

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

Accepted Answer

A) True 
 B)False

Question 4

People are more effective communication "senders" when they:

Accepted Answer

A)  use words and symbols that listeners understand. 
B)  know which communication medium is best in a particular situation. 
C)  are able to use different media for different occasions. 
D)  are descriptive rather than evaluative when communicating negative information. 
E)  do all of these. 
A)  use words and symbols that listeners understand. 
B)  know which communication medium is best in a particular situation. 
C)  are able to use different media for different occasions. 
D)  are descriptive rather than evaluative when communicating negative information. 
E)  do all of these.

Question 5

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Accepted Answer

A) True 
 B)False

Question 6

Nonverbal communication is less rule-bound than is verbal communication.

Accepted Answer

A) True 
 B)False

Question 7

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT explicitly identified in the communication process model?

Accepted Answer

A)  Empathy 
B)  Noise 
C)  Transmission 
D)  Encoding 
E)  Decoding 
A)  Empathy 
B)  Noise 
C)  Transmission 
D)  Encoding 
E)  Decoding

Question 9

You work at an advertising firm where a senior executive has suggested that advertising staff should rely more on email to communicate with clients rather than frequently visiting them in person.The executive has even suggested that this proposal might increase creativity because clients could communicate their ideas to staff members more often than through personal visits.The reason for this recommendation is that it is expensive and time-consuming to visit clients.Discuss the advantages and disadvantages of this idea (using email rather than personal visits to interact with clients).Be sure that your answer considers emotional contagion,media richness and other factors related to these two communication channels.

Accepted Answer

Email tends to be most effective for coo

Question 10

Should companies try to eliminate grapevine communication? Explain your answer.

Accepted Answer

Research suggests that companies should

Question 11

One problem in communication between men and women is that most women don't know how to engage in 'report talk'.

Accepted Answer

A) True 
 B)False

Question 12

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Accepted Answer

A) True 
 B)False

Question 13

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Accepted Answer

A) True 
 B)False

Question 14

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Accepted Answer

A) True 
 B)False

Question 15

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Accepted Answer

A) True 
 B)False

Question 16

Wikis hold a lot of promise for organizational communication because they,

Accepted Answer

A)  are easily controlled by management. 
B)  rapidly document new knowledge. 
C)  are a novelty that interest employees. 
D)  are more efficient than other social networking forms, such as Facebook. 
E)  are relatively inexpensive to set up. 
A)  are easily controlled by management. 
B)  rapidly document new knowledge. 
C)  are a novelty that interest employees. 
D)  are more efficient than other social networking forms, such as Facebook. 
E)  are relatively inexpensive to set up.

Question 17

One consequence of introducing email is that it tends to increases the amount of communication across the organization.

Accepted Answer

A) True 
 B)False

Question 18

The image used in the communication process model is that information is like fruit on a tree that needs to be picked.

Accepted Answer

A) True 
 B)False

Question 19

The sensing stage of active listening includes empathizing and organizing information.

Accepted Answer

A) True 
 B)False

Question 20

The three main components of active listening,in order,are:

Accepted Answer

A)  sensing, evaluating and responding 
B)  encoding, decoding and transmitting 
C)  inferring, deferring and referring 
D)  summarizing, encoding and responding 
E)  buffering, summarizing and omitting 
A)  sensing, evaluating and responding 
B)  encoding, decoding and transmitting 
C)  inferring, deferring and referring 
D)  summarizing, encoding and responding 
E)  buffering, summarizing and omitting

One of the main problems with social networking is that it is a more popular medium than email.

Employees can "push" (expand)the data-carrying capacity of information technology when they:

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

People are more effective communication "senders" when they:

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Nonverbal communication is less rule-bound than is verbal communication.

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Which of the following is NOT explicitly identified in the communication process model?

Should companies try to eliminate grapevine communication? Explain your answer.

One problem in communication between men and women is that most women don't know how to engage in 'report talk'.

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

The encoding and decoding process is enhanced when both parties have similar "passbooks."

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Wikis hold a lot of promise for organizational communication because they,

One consequence of introducing email is that it tends to increases the amount of communication across the organization.

The image used in the communication process model is that information is like fruit on a tree that needs to be picked.

The sensing stage of active listening includes empathizing and organizing information.

The three main components of active listening,in order,are:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

One of the main problems with social networking is that it is a more popular medium than email.

Employees can "push" (expand)the data-carrying capacity of information technology when they:

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

People are more effective communication "senders" when they:

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Nonverbal communication is less rule-bound than is verbal communication.

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Which of the following is NOT explicitly identified in the communication process model?

Should companies try to eliminate grapevine communication? Explain your answer.

One problem in communication between men and women is that most women don't know how to engage in 'report talk'.

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

The encoding and decoding process is enhanced when both parties have similar "passbooks."

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Wikis hold a lot of promise for organizational communication because they,

One consequence of introducing email is that it tends to increases the amount of communication across the organization.

The image used in the communication process model is that information is like fruit on a tree that needs to be picked.

The sensing stage of active listening includes empathizing and organizing information.

The three main components of active listening,in order,are:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters