Question 1

Which of these statements about sending your message to other people is FALSE?

Accepted Answer

A)  Empathize with the listener when forming your message. 
B)  Avoid presenting the message when the listener is easily distracted by other matters. 
C)  Focus the message content on the problem or issue, not on the person. 
D)  Avoid repeating the information or creating any other redundancy in the message. 
E)  Be descriptive rather than evaluative; that is, don't make the listener defensive. 
A)  Empathize with the listener when forming your message. 
B)  Avoid presenting the message when the listener is easily distracted by other matters. 
C)  Focus the message content on the problem or issue, not on the person. 
D)  Avoid repeating the information or creating any other redundancy in the message. 
E)  Be descriptive rather than evaluative; that is, don't make the listener defensive.

Question 2

To improve communication and make more efficient use of space,many companies are:

Accepted Answer

A)  moving executives into separate buildings. 
B)  building taller office towers. 
C)  tearing down walls and introducing open office designs. 
D)  removing parking spaces so that employees must commute to work. 
E)  none of these improves communication and makes more efficient use of space. 
A)  moving executives into separate buildings. 
B)  building taller office towers. 
C)  tearing down walls and introducing open office designs. 
D)  removing parking spaces so that employees must commute to work. 
E)  none of these improves communication and makes more efficient use of space.

Question 3

The effectiveness of the encoding-decoding process is dependant on the sender and receiver's proficiency with the communication channel.

Accepted Answer

A) True 
 B)False

Question 4

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Accepted Answer

A) True 
 B)False

Question 5

Communication is essential for organizational learning and decision making.

Accepted Answer

A) True 
 B)False

Question 6

A large Internet service provider had a major disruption in its email services in which its customers' messages were delayed and some were lost forever.In its message to customers,the company announced that the event was 'a partial email delay' and that the 'issue' would result in improved future service to customers.This message is an example of:

Accepted Answer

A)  information overload. 
B)  using ambiguous language to minimize conveying negative emotions. 
C)  misperceptions by the company's executives about the causes of the email service problem. 
D)  cross-cultural differences in communication. 
E)  effective persuasive communication. 
A)  information overload. 
B)  using ambiguous language to minimize conveying negative emotions. 
C)  misperceptions by the company's executives about the causes of the email service problem. 
D)  cross-cultural differences in communication. 
E)  effective persuasive communication.

Question 7

Which communication medium is a poor choice to convey ambiguous,complex,or novel situations?

Accepted Answer

A)  Email 
B)  Voice mail 
C)  Video conferencing 
D)  Face-to-face 
E)  None of these communication media are a poor choice 
A)  Email 
B)  Voice mail 
C)  Video conferencing 
D)  Face-to-face 
E)  None of these communication media are a poor choice

Question 8

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Accepted Answer

A) True 
 B)False

Question 9

People tend to understand technical information better through aural rather than written communication media.

Accepted Answer

A) True 
 B)False

Question 10

People can improve the "responding" stage of active listening by:

Accepted Answer

A)  ignoring the speaker after the first few minutes. 
B)  quickly forming an opinion of the speaker's topic. 
C)  interrupting when the listener disagrees with the speaker. 
D)  doing all of these activities. 
E)  doing none of these activities. 
A)  ignoring the speaker after the first few minutes. 
B)  quickly forming an opinion of the speaker's topic. 
C)  interrupting when the listener disagrees with the speaker. 
D)  doing all of these activities. 
E)  doing none of these activities.

Question 11

The first three steps in the communication process model are:

Accepted Answer

A)  decode message, encode message, provide feedback 
B)  form message, transmit message, decode message 
C)  encode message, transmit message, receive message 
D)  form message, transmit message, receive message 
E)  none of these represent the first three steps in the communication process model. 
A)  decode message, encode message, provide feedback 
B)  form message, transmit message, decode message 
C)  encode message, transmit message, receive message 
D)  form message, transmit message, receive message 
E)  none of these represent the first three steps in the communication process model.

Question 12

Emotional contagion has what effect in the communication process?

Accepted Answer

A)  It has no effect on the communication process. 
B)  It provides feedback to the sender that the receiver understands and empathizes with the message. 
C)  It reduces the amount of communication among colleagues. 
D)  It makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
E)  It reduces the amount of communication among colleagues AND makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
A)  It has no effect on the communication process. 
B)  It provides feedback to the sender that the receiver understands and empathizes with the message. 
C)  It reduces the amount of communication among colleagues. 
D)  It makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
E)  It reduces the amount of communication among colleagues AND makes it more difficult for the receiver to receive emotional meaning about the sender's experience.

Question 13

Social acceptance refers to how well the communication is approved and supported by the organization.

Accepted Answer

A) True 
 B)False

Question 14

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

Accepted Answer

A) True 
 B)False

Question 15

The Whispering Hills Financial Consulting is headquartered in a remote part of Alberta.It relies heavily on the latest internet-based communication systems since most of their highly trained consultants live in major cities throughout Canada.Most of these consultants work from home (telecommuting)with sophisticated home office technologies at their disposal.The organization prides itself in maintaining very high customer service.For example,client inquiries are resolved satisfactorily in less than 24 hours,95 percent of the time.This business model has been in place for nearly ten years and Whispering Hills is considered a pioneer in the financial consulting business.Employees prefer to communicate using various forms of email,instant messaging,and internet-based programs.Over the years,this has proven to be the most efficient way of doing business at a distance,while involving a disparate workforce.
Suzanne is a new addition to the staff and has been experiencing difficulties adjusting to the communication media typically used at Whispering Hills.She complains,"I don't understand why my supervisor and coworkers are so reluctant to call me.I'm beginning to think they don't like me." After looking into the matter,you determine the problem originates with Suzanne's perception of the way Whispering Hills conducts business,and manages its communication channels.Reassure Suzanne by explaining the factors in social acceptance that account for the present situation.

Accepted Answer

The text discusses three factors in soci

Question 16

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 17

The introduction of email in organizations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organization.

Accepted Answer

A) True 
 B)False

Question 18

Which of these statements about nonverbal communication is FALSE?

Accepted Answer

A)  In conversations, more information is usually communicated nonverbally than verbally. 
B)  Nonverbal communication is less rule-bound than is verbal communication. 
C)  Nonverbal communication is usually more carefully thought out than is verbal communication. 
D)  Nonverbal communication plays a major role in emotional labour. 
E)  Emotional contagion is transmitted mainly through nonverbal communication. 
A)  In conversations, more information is usually communicated nonverbally than verbally. 
B)  Nonverbal communication is less rule-bound than is verbal communication. 
C)  Nonverbal communication is usually more carefully thought out than is verbal communication. 
D)  Nonverbal communication plays a major role in emotional labour. 
E)  Emotional contagion is transmitted mainly through nonverbal communication.

Question 19

One limitation of email is that both sender and receiver need to coordinate the communication session.

Accepted Answer

A) True 
 B)False

Question 20

Emotional contagion represents nonconscious behaviour.

Accepted Answer

A) True 
 B)False

Which of these statements about sending your message to other people is FALSE?

To improve communication and make more efficient use of space,many companies are:

The effectiveness of the encoding-decoding process is dependant on the sender and receiver's proficiency with the communication channel.

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Communication is essential for organizational learning and decision making.

Which communication medium is a poor choice to convey ambiguous,complex,or novel situations?

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

People tend to understand technical information better through aural rather than written communication media.

People can improve the "responding" stage of active listening by:

The first three steps in the communication process model are:

Emotional contagion has what effect in the communication process?

Social acceptance refers to how well the communication is approved and supported by the organization.

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

The introduction of email in organizations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organization.

Which of these statements about nonverbal communication is FALSE?

One limitation of email is that both sender and receiver need to coordinate the communication session.

Emotional contagion represents nonconscious behaviour.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Which of these statements about sending your message to other people is FALSE?

To improve communication and make more efficient use of space,many companies are:

The effectiveness of the encoding-decoding process is dependant on the sender and receiver's proficiency with the communication channel.

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Communication is essential for organizational learning and decision making.

Which communication medium is a poor choice to convey ambiguous,complex,or novel situations?

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

People tend to understand technical information better through aural rather than written communication media.

People can improve the "responding" stage of active listening by:

The first three steps in the communication process model are:

Emotional contagion has what effect in the communication process?

Social acceptance refers to how well the communication is approved and supported by the organization.

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

The introduction of email in organizations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organization.

Which of these statements about nonverbal communication is FALSE?

One limitation of email is that both sender and receiver need to coordinate the communication session.

Emotional contagion represents nonconscious behaviour.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters