Question 1

According to research on gender communication,women are more likely than men to:

Accepted Answer

A)  use communication to build relationships. 
B)  avoid interrupting. 
C)  use indirect requests ('Have you considered …?'). 
D)  seek advice from others. 
E)  do all of these things. 
A)  use communication to build relationships. 
B)  avoid interrupting. 
C)  use indirect requests ('Have you considered …?'). 
D)  seek advice from others. 
E)  do all of these things.

Question 2

The organizational grapevine:

Accepted Answer

A)  transmits information very slowly from higher to lower levels in the organization. 
B)  tends to use communication channels that are low in media richness. 
C)  ignores social relations among employees in the organization. 
D)  helps employees to make sense of their workplace when the information is not available through formal channels. 
E)  has all of these characteristics. 
A)  transmits information very slowly from higher to lower levels in the organization. 
B)  tends to use communication channels that are low in media richness. 
C)  ignores social relations among employees in the organization. 
D)  helps employees to make sense of their workplace when the information is not available through formal channels. 
E)  has all of these characteristics.

Question 3

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following activities helps us to cope with information overload?

Accepted Answer

A)  Working longer hours 
B)  Learning to read faster 
C)  Improving our time management 
D)  Reading abstracts rather than entire documents 
E)  All of these help us to cope with information overload 
A)  Working longer hours 
B)  Learning to read faster 
C)  Improving our time management 
D)  Reading abstracts rather than entire documents 
E)  All of these help us to cope with information overload

Question 5

When sending a message,the choice of medium also communicates information from the sender to receiver.

Accepted Answer

A) True 
 B)False

Question 6

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

Accepted Answer

A)  These web sites have almost completely replaced the corporate grapevine. 
B)  These web sites extend grapevine information to anyone, not just employees connected to social networks. 
C)  These web sites allow corporate leaders to control the corporate grapevine. 
D)  These web sites do all of these things. 
E)  These web sites have no effect on the corporate grapevine. 
A)  These web sites have almost completely replaced the corporate grapevine. 
B)  These web sites extend grapevine information to anyone, not just employees connected to social networks. 
C)  These web sites allow corporate leaders to control the corporate grapevine. 
D)  These web sites do all of these things. 
E)  These web sites have no effect on the corporate grapevine.

Question 7

When a sender and receiver want to transmit technical information more efficiently,they should:

Accepted Answer

A)  use jargon that they both understand. 
B)  use filtering. 
C)  use upward communication coordinators. 
D)  use nonverbal communication. 
E)  use ambiguous language. 
A)  use jargon that they both understand. 
B)  use filtering. 
C)  use upward communication coordinators. 
D)  use nonverbal communication. 
E)  use ambiguous language.

Question 8

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following reduces information overload by increasing the person's information-processing capacity?

Accepted Answer

A)  Using a filtering algorithm to screen out incoming email. 
B)  Learning speed-reading to read more pages per hour. 
C)  Reading summaries of long documents. 
D)  Using an assistant to screen out unwanted mail. 
E)  All of these increase the person's information-processing capacity. 
A)  Using a filtering algorithm to screen out incoming email. 
B)  Learning speed-reading to read more pages per hour. 
C)  Reading summaries of long documents. 
D)  Using an assistant to screen out unwanted mail. 
E)  All of these increase the person's information-processing capacity.

Question 10

Safety representatives in each of the six plants of a manufacturing company need to communicate to each other every week the number and type of health and safety incidents in their plant.Each representative has a safety reporting document where he or she checks off the type and number of infractions during the previous week.These incidents are well known to other representatives; there are rarely any surprises.This weekly communication calls for:

Accepted Answer

A)  high media richness. 
B)  high emotional contagion. 
C)  mostly nonverbal communication. 
D)  face-to-face meetings. 
E)  relatively low media richness. 
A)  high media richness. 
B)  high emotional contagion. 
C)  mostly nonverbal communication. 
D)  face-to-face meetings. 
E)  relatively low media richness.

Question 11

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT a feature of effective listening?

Accepted Answer

A)  Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message. 
B)  Show interest by maintaining eye contact and giving verbal acknowledgments. 
C)  Empathize with the sender's background and point of view when interpreting the sender's message. 
D)  Provide feedback by rephrasing the sender's main points at appropriate conversational breaks. 
E)  All of these are features of effective listening. 
A)  Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message. 
B)  Show interest by maintaining eye contact and giving verbal acknowledgments. 
C)  Empathize with the sender's background and point of view when interpreting the sender's message. 
D)  Provide feedback by rephrasing the sender's main points at appropriate conversational breaks. 
E)  All of these are features of effective listening.

Question 13

A fertilizer company with salespeople in remote operations recently introduced email throughout the company.Previously,salespeople received most information through formal communication channels and the annual sales meeting.Many salespeople complained that they were kept in the dark about company activities.Now,with the email system in place,salespeople receive most of their information informally through this network.None of them complain about isolation from company information.Furthermore,senior executives had to intervene recently to stop incorrect rumours that the fertilizer company might be acquired by a larger chemical company.Using your knowledge of organizational grapevines,explain what might have happened in this company when salespeople were connected to an email network.

Accepted Answer

The email network is a natural channel f

Question 14

Filtering and jargon are two types of noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 15

One reason that people communicate with each other is to fulfill their drive to bond.

Accepted Answer

A) True 
 B)False

Question 16

Buffering,summarizing,and omitting are ways to:

Accepted Answer

A)  reduce information overload. 
B)  avoid active listening. 
C)  avoid the risk of flaming. 
D)  improve communication between men and women. 
E)  increase media richness. 
A)  reduce information overload. 
B)  avoid active listening. 
C)  avoid the risk of flaming. 
D)  improve communication between men and women. 
E)  increase media richness.

Question 17

Which communication channel is most effective when the sender wants to persuade the receiver?

Accepted Answer

A)  A memorandum 
B)  A formal speech to a large audience 
C)  A personal letter to the target receiver 
D)  A personal face-to-face meeting with the target receiver 
E)  The method of communication does not influence the sender's ability to persuade others 
A)  A memorandum 
B)  A formal speech to a large audience 
C)  A personal letter to the target receiver 
D)  A personal face-to-face meeting with the target receiver 
E)  The method of communication does not influence the sender's ability to persuade others

Question 18

Email removes problems of social status in the communication process.

Accepted Answer

A) True 
 B)False

Question 19

You have just been promoted to a job in which you have many employees and clients vying for your attention.In particular,these people expect you to review a considerable amount of information to make decisions for them.It isn't possible to spend much time with any individual,nor is it possible to delegate any of these decisions to other people.Identify two distinct strategies that you could use to minimize information overload by increasing information processing and two strategies to reduce information overload in this situation.

Accepted Answer

The textbook describes three main strate

Question 20

The three components of listening are encoding,decoding and interpreting.

Accepted Answer

A) True 
 B)False

According to research on gender communication,women are more likely than men to:

The organizational grapevine:

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

Which of the following activities helps us to cope with information overload?

When sending a message,the choice of medium also communicates information from the sender to receiver.

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

When a sender and receiver want to transmit technical information more efficiently,they should:

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Which of the following reduces information overload by increasing the person's information-processing capacity?

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Which of the following is NOT a feature of effective listening?

Filtering and jargon are two types of noise in the communication process.

One reason that people communicate with each other is to fulfill their drive to bond.

Buffering,summarizing,and omitting are ways to:

Which communication channel is most effective when the sender wants to persuade the receiver?

Email removes problems of social status in the communication process.

The three components of listening are encoding,decoding and interpreting.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

According to research on gender communication,women are more likely than men to:

The organizational grapevine:

Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

Which of the following activities helps us to cope with information overload?

When sending a message,the choice of medium also communicates information from the sender to receiver.

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

When a sender and receiver want to transmit technical information more efficiently,they should:

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Which of the following reduces information overload by increasing the person's information-processing capacity?

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Which of the following is NOT a feature of effective listening?

Filtering and jargon are two types of noise in the communication process.

One reason that people communicate with each other is to fulfill their drive to bond.

Buffering,summarizing,and omitting are ways to:

Which communication channel is most effective when the sender wants to persuade the receiver?

Email removes problems of social status in the communication process.

The three components of listening are encoding,decoding and interpreting.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters