Question 1

Which of the following statements about electronic mail is FALSE?

Accepted Answer

A)  Email tends to transmit information faster than traditional written media. 
B)  Email tends to increase the risk of sending emotionally charged messages to other people. 
C)  Email tends to increase information overload. 
D)  Employees can easily misunderstand the emotional meaning of email messages. 
E)  Email tends to reduce the flow of information from lower to higher levels in the organization. 
A)  Email tends to transmit information faster than traditional written media. 
B)  Email tends to increase the risk of sending emotionally charged messages to other people. 
C)  Email tends to increase information overload. 
D)  Employees can easily misunderstand the emotional meaning of email messages. 
E)  Email tends to reduce the flow of information from lower to higher levels in the organization.

Question 2

Active listeners improve their sensing activities by:

Accepted Answer

A)  organizing information. 
B)  postponing evaluation. 
C)  clarifying the message. 
D)  showing interest. 
E)  doing all of these activities. 
A)  organizing information. 
B)  postponing evaluation. 
C)  clarifying the message. 
D)  showing interest. 
E)  doing all of these activities.

Question 3

Management by walking around minimizes the problem of filtering in the communication process.

Accepted Answer

A) True 
 B)False

Question 4

Active listeners improve their evaluating activities by:

Accepted Answer

A)  organizing information. 
B)  showing interest. 
C)  clarifying the message. 
D)  interrupting when they disagree with the speaker. 
E)  doing all of these activities. 
A)  organizing information. 
B)  showing interest. 
C)  clarifying the message. 
D)  interrupting when they disagree with the speaker. 
E)  doing all of these activities.

Question 5

An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight.While retelling his experience,colleagues grimace and make sounds that the executive might make when experiencing this ordeal.The verbal and nonverbal activities of the colleagues represent:

Accepted Answer

A)  extremely rude communication behaviour. 
B)  a lack of media richness. 
C)  emotional contagion. 
D)  evidence that they have difficulty encoding their feedback message. 
E)  The verbal and nonverbal activities of the colleagues represent all of these. 
A)  extremely rude communication behaviour. 
B)  a lack of media richness. 
C)  emotional contagion. 
D)  evidence that they have difficulty encoding their feedback message. 
E)  The verbal and nonverbal activities of the colleagues represent all of these.

Question 6

The organizational grapevine is useful because it:

Accepted Answer

A)  is an effective way for management to inform employees about future organizational changes. 
B)  provides detailed information that more formal communication channels tend to ignore. 
C)  reduces information overload. 
D)  fulfills employees' drive to bond. 
E)  is an effective way for management to communicate to employees AND reduces information overload. 
A)  is an effective way for management to inform employees about future organizational changes. 
B)  provides detailed information that more formal communication channels tend to ignore. 
C)  reduces information overload. 
D)  fulfills employees' drive to bond. 
E)  is an effective way for management to communicate to employees AND reduces information overload.

Question 7

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

Accepted Answer

A) True 
 B)False

Question 8

E-zines should have longer stories than are typically found in hard-copy company magazines.

Accepted Answer

A) True 
 B)False

Question 9

Online forums and instant messaging are two examples of social networking technologies.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following tends to be the preferred medium for coordinating work,minimizes status differences,and is an increasing source of information overload?

Accepted Answer

A)  Electronic company magazines (e-zines) 
B)  Annual performance reviews with supervisors 
C)  Intranet web sites 
D)  Email 
E)  The corporate grapevine 
A)  Electronic company magazines (e-zines) 
B)  Annual performance reviews with supervisors 
C)  Intranet web sites 
D)  Email 
E)  The corporate grapevine

Question 11

Most information is communicated verbally rather than nonverbally in quiet settings.

Accepted Answer

A) True 
 B)False

Question 12

A large national sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction.The company now wants you to design a training program that teaches sales staff the main components of active listening.Discuss a specific training activity that would potentially improve the salespeople's performance in each of the three components of active listening.Your answer should also briefly describe the three components of active listening.

Accepted Answer

To answer this question,students must br

Question 13

According to the authors,social distraction of rich channels occurs when:

Accepted Answer

A)  employees are distracted by their socializing behaviours at work. 
B)  expensive communication channels contribute to their social status. 
C)  the cost of a communication channel excludes the non rich. 
D)  the sender and receiver focus on their relative status instead of processing the message content. 
E)  None of these describe social distraction. 
A)  employees are distracted by their socializing behaviours at work. 
B)  expensive communication channels contribute to their social status. 
C)  the cost of a communication channel excludes the non rich. 
D)  the sender and receiver focus on their relative status instead of processing the message content. 
E)  None of these describe social distraction.

Question 14

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

Accepted Answer

A)  social acceptance and media richness. 
B)  empathy and speed. 
C)  ambiguity and novelty of the problem. 
D)  gender and culture. 
E)  availability of technology and cost 
A)  social acceptance and media richness. 
B)  empathy and speed. 
C)  ambiguity and novelty of the problem. 
D)  gender and culture. 
E)  availability of technology and cost

Question 15

Mimicking the sender's behaviour is a central part of emotional contagion.

Accepted Answer

A) True 
 B)False

Question 16

Several employees must work together to develop a new product.None of these people have worked together before and the development of this product has not been attempted previously.According to the media richness model,which of these communication channels is most appropriate in this situation?

Accepted Answer

A)  Written documents 
B)  Email 
C)  Face-to-face meetings 
D)  Bulletin boards 
E)  None of these channels should be used in this situation 
A)  Written documents 
B)  Email 
C)  Face-to-face meetings 
D)  Bulletin boards 
E)  None of these channels should be used in this situation

Question 17

Email is a very good medium for communicating emotions.

Accepted Answer

A) True 
 B)False

Question 18

The process model of communication presented in the textbook relies on the metaphor that:

Accepted Answer

A)  information flows through channels between the sender and receiver. 
B)  the sender and receiver are on different planets and communicate only when they collide. 
C)  information comes in packages that are couriered in bundles. 
D)  information is a song that is understood only when both sender and receiver know how to sing together in harmony. 
E)  the dominant model of communication relies on none of these metaphors. 
A)  information flows through channels between the sender and receiver. 
B)  the sender and receiver are on different planets and communicate only when they collide. 
C)  information comes in packages that are couriered in bundles. 
D)  information is a song that is understood only when both sender and receiver know how to sing together in harmony. 
E)  the dominant model of communication relies on none of these metaphors.

Question 19

Emotional contagion occurs when:

Accepted Answer

A)  we mimic our nonverbal behaviours with people who are communicating with us. 
B)  we are required to show or hide our emotions, based on rules prescribed by the job. 
C)  two people experience different emotions even though they are observing the same object. 
D)  the communication medium has different meaning for the receiver and the sender. 
E)  most employees in one department or work team get sick at the same time. 
A)  we mimic our nonverbal behaviours with people who are communicating with us. 
B)  we are required to show or hide our emotions, based on rules prescribed by the job. 
C)  two people experience different emotions even though they are observing the same object. 
D)  the communication medium has different meaning for the receiver and the sender. 
E)  most employees in one department or work team get sick at the same time.

Question 20

Effective communication plays an important role in:

Accepted Answer

A)  knowledge management. 
B)  decision making. 
C)  coordinating work activities. 
D)  fulfilling the drive to bond. 
E)  Communication plays an important role in all of these. 
A)  knowledge management. 
B)  decision making. 
C)  coordinating work activities. 
D)  fulfilling the drive to bond. 
E)  Communication plays an important role in all of these.

Which of the following statements about electronic mail is FALSE?

Active listeners improve their sensing activities by:

Management by walking around minimizes the problem of filtering in the communication process.

Active listeners improve their evaluating activities by:

The organizational grapevine is useful because it:

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

E-zines should have longer stories than are typically found in hard-copy company magazines.

Online forums and instant messaging are two examples of social networking technologies.

Which of the following tends to be the preferred medium for coordinating work,minimizes status differences,and is an increasing source of information overload?

Most information is communicated verbally rather than nonverbally in quiet settings.

According to the authors,social distraction of rich channels occurs when:

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

Mimicking the sender's behaviour is a central part of emotional contagion.

Several employees must work together to develop a new product.None of these people have worked together before and the development of this product has not been attempted previously.According to the media richness model,which of these communication channels is most appropriate in this situation?

Email is a very good medium for communicating emotions.

The process model of communication presented in the textbook relies on the metaphor that:

Emotional contagion occurs when:

Effective communication plays an important role in:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Which of the following statements about electronic mail is FALSE?

Active listeners improve their sensing activities by:

Management by walking around minimizes the problem of filtering in the communication process.

Active listeners improve their evaluating activities by:

The organizational grapevine is useful because it:

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

E-zines should have longer stories than are typically found in hard-copy company magazines.

Online forums and instant messaging are two examples of social networking technologies.

Which of the following tends to be the preferred medium for coordinating work,minimizes status differences,and is an increasing source of information overload?

Most information is communicated verbally rather than nonverbally in quiet settings.

According to the authors,social distraction of rich channels occurs when:

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

Mimicking the sender's behaviour is a central part of emotional contagion.

Several employees must work together to develop a new product.None of these people have worked together before and the development of this product has not been attempted previously.According to the media richness model,which of these communication channels is most appropriate in this situation?

Email is a very good medium for communicating emotions.

The process model of communication presented in the textbook relies on the metaphor that:

Emotional contagion occurs when:

Effective communication plays an important role in:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters