Question 1

Comment on the accuracy of the following statement: 'The communication process is more effective when ambiguity is minimized.'

Accepted Answer

The communication process is often,but n

Question 2

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Accepted Answer

A) True 
 B)False

Question 3

According to the communication process model,communication begins with forming the message,then encoding it.

Accepted Answer

A) True 
 B)False

Question 4

In the communication process model,"feedback" is:

Accepted Answer

A)  included in the latter part of the model. 
B)  defined as a form of "noise." 
C)  is the sender's way of ensuring that he or she has actually encoded the message. 
D)  deliberately excluded from the communication process model. 
E)  included in the first two steps of the model. 
A)  included in the latter part of the model. 
B)  defined as a form of "noise." 
C)  is the sender's way of ensuring that he or she has actually encoded the message. 
D)  deliberately excluded from the communication process model. 
E)  included in the first two steps of the model.

Question 5

In a business meeting where both men and women are present,women are more likely than men to:

Accepted Answer

A)  misunderstand nonverbal cues sent by others in the meeting. 
B)  assert their power by giving advice to others in the meeting. 
C)  focus on exchanging information rather than using the conversation to build relationships. 
D)  misunderstand nonverbal cues sent by others AND assert their power by giving advice. 
E)  do none of these. 
A)  misunderstand nonverbal cues sent by others in the meeting. 
B)  assert their power by giving advice to others in the meeting. 
C)  focus on exchanging information rather than using the conversation to build relationships. 
D)  misunderstand nonverbal cues sent by others AND assert their power by giving advice. 
E)  do none of these.

Question 6

Wikis are collaborative web spaces in which anyone in a group can write and contribute material,but cannot remove it without approval.

Accepted Answer

A) True 
 B)False

Question 7

The organizational grapevine is usually transmitted:

Accepted Answer

A)  to everyone in the organization. 
B)  downward rather than upward through the organization. 
C)  by most employees who receive the information. 
D)  from management to non-management employees. 
E)  from a small number of senders to a larger number of receivers. 
A)  to everyone in the organization. 
B)  downward rather than upward through the organization. 
C)  by most employees who receive the information. 
D)  from management to non-management employees. 
E)  from a small number of senders to a larger number of receivers.

Question 8

Email and instant messaging have had what effect on the corporate grapevine?

Accepted Answer

A)  These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B)  These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
C)  These communication media have increased the efficiency of grapevine communication around the company's global operations, not just around the next cubicle. 
D)  These communication media have done all of these. 
E)  These communication media have had no effect on the corporate grapevine. 
A)  These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B)  These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
C)  These communication media have increased the efficiency of grapevine communication around the company's global operations, not just around the next cubicle. 
D)  These communication media have done all of these. 
E)  These communication media have had no effect on the corporate grapevine.

Question 9

Research suggests that effective workspace design mainly balances the trade-off between:

Accepted Answer

A)  social interaction and emotional contagion. 
B)  verbal and nonverbal communication. 
C)  employee privacy and social interaction. 
D)  information overload and information underload. 
E)  employee privacy and information overload. 
A)  social interaction and emotional contagion. 
B)  verbal and nonverbal communication. 
C)  employee privacy and social interaction. 
D)  information overload and information underload. 
E)  employee privacy and information overload.

Question 10

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Accepted Answer

A) True 
 B)False

Question 11

Communication aids employee well-being.

Accepted Answer

A) True 
 B)False

Question 12

Employees increase their information-processing capacity by reading abstracts and other summaries.

Accepted Answer

A) True 
 B)False

Question 13

Employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

Accepted Answer

A) True 
 B)False

Question 14

Empathy is explicitly identified in:

Accepted Answer

A)  the communication process model. 
B)  the media richness model. 
C)  the active listening model. 
D)  all of these models. 
E)  none of these models. 
A)  the communication process model. 
B)  the media richness model. 
C)  the active listening model. 
D)  all of these models. 
E)  none of these models.

Question 15

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Accepted Answer

A) True 
 B)False

Question 16

Active listeners constantly cycle through the three components of listening.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a key element in emotional contagion?

Accepted Answer

A)  Silence 
B)  Mimicry 
C)  Email 
D)  Jargon 
E)  Flaming 
A)  Silence 
B)  Mimicry 
C)  Email 
D)  Jargon 
E)  Flaming

Question 18

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

Accepted Answer

A) True 
 B)False

Question 19

What effect does 'noise' have in the communication model?

Accepted Answer

A)  It distorts and obscures the sender's intended message. 
B)  It prevents the sender from forming a message. 
C)  It helps the sender to select a more appropriate medium to transmit the message. 
D)  It helps the receiver to decode the message more carefully. 
E)  The concept of 'noise' does not apply to the communication model. 
A)  It distorts and obscures the sender's intended message. 
B)  It prevents the sender from forming a message. 
C)  It helps the sender to select a more appropriate medium to transmit the message. 
D)  It helps the receiver to decode the message more carefully. 
E)  The concept of 'noise' does not apply to the communication model.

Question 20

How do men and women generally differ in their communication styles in organizational settings?

Accepted Answer

A)  Men are more likely than women to communicate to strengthen relationships. 
B)  Women are more likely than men to give advice quickly and frequently. 
C)  Women are usually more sensitive than men to the listener's nonverbal cues. 
D)  Men and women differ in all of these ways. 
E)  Men and women do not differ in their communication styles. 
A)  Men are more likely than women to communicate to strengthen relationships. 
B)  Women are more likely than men to give advice quickly and frequently. 
C)  Women are usually more sensitive than men to the listener's nonverbal cues. 
D)  Men and women differ in all of these ways. 
E)  Men and women do not differ in their communication styles.

Comment on the accuracy of the following statement: 'The communication process is more effective when ambiguity is minimized.'

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

According to the communication process model,communication begins with forming the message,then encoding it.

In the communication process model,"feedback" is:

In a business meeting where both men and women are present,women are more likely than men to:

Wikis are collaborative web spaces in which anyone in a group can write and contribute material,but cannot remove it without approval.

The organizational grapevine is usually transmitted:

Email and instant messaging have had what effect on the corporate grapevine?

Research suggests that effective workspace design mainly balances the trade-off between:

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Communication aids employee well-being.

Employees increase their information-processing capacity by reading abstracts and other summaries.

Employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

Empathy is explicitly identified in:

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Active listeners constantly cycle through the three components of listening.

Which of the following is a key element in emotional contagion?

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

What effect does 'noise' have in the communication model?

How do men and women generally differ in their communication styles in organizational settings?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Comment on the accuracy of the following statement: 'The communication process is more effective when ambiguity is minimized.'

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

According to the communication process model,communication begins with forming the message,then encoding it.

In the communication process model,"feedback" is:

In a business meeting where both men and women are present,women are more likely than men to:

Wikis are collaborative web spaces in which anyone in a group can write and contribute material,but cannot remove it without approval.

The organizational grapevine is usually transmitted:

Email and instant messaging have had what effect on the corporate grapevine?

Research suggests that effective workspace design mainly balances the trade-off between:

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Communication aids employee well-being.

Employees increase their information-processing capacity by reading abstracts and other summaries.

Employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

Empathy is explicitly identified in:

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Active listeners constantly cycle through the three components of listening.

Which of the following is a key element in emotional contagion?

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

What effect does 'noise' have in the communication model?

How do men and women generally differ in their communication styles in organizational settings?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters