Question 1

Effective communication occurs when:

Accepted Answer

A)  information is sent through informal rather than formal channels. 
B)  information is transmitted between two or more people. 
C)  the sender convinces the receiver to accept the information sent. 
D)  information is transmitted and understood between two or more people. 
E)  the sender transmits information that is received by someone other than the intended receiver. 
A)  information is sent through informal rather than formal channels. 
B)  information is transmitted between two or more people. 
C)  the sender convinces the receiver to accept the information sent. 
D)  information is transmitted and understood between two or more people. 
E)  the sender transmits information that is received by someone other than the intended receiver.

Question 2

Social networking sites such as Facebook provide employers with more efficient communication than traditional email systems.

Accepted Answer

A) True 
 B)False

Question 3

Effective communication potentially improves knowledge management and decision making.

Accepted Answer

A) True 
 B)False

Question 4

One social acceptance factor is the symbolic meaning of a channel to convey a message.

Accepted Answer

A) True 
 B)False

Question 5

Communication is the process by which information is _______ and ________ between two or more people.

Accepted Answer

A)  spoken, heard 
B)  heard, seen 
C)  transmitted, understood 
D)  acknowledged, absorbed 
E)  dictated, transcribed 
A)  spoken, heard 
B)  heard, seen 
C)  transmitted, understood 
D)  acknowledged, absorbed 
E)  dictated, transcribed

Question 6

When communicating with another person,you should avoid repeating your message in different ways.

Accepted Answer

A) True 
 B)False

Question 7

Which of these statements about nonverbal communication is FALSE?

Accepted Answer

A)  Nonverbal communication has more formal rules than does verbal communication. 
B)  Nonverbal communication is more automatic and unconscious than is verbal communication. 
C)  Nonverbal communication is an important part of emotional labour. 
D)  Most information in face-to-face meetings is communicated nonverbally. 
E)  Nonverbal communication tends to be more ambiguous and susceptible to misinterpretation than is verbal communication. 
A)  Nonverbal communication has more formal rules than does verbal communication. 
B)  Nonverbal communication is more automatic and unconscious than is verbal communication. 
C)  Nonverbal communication is an important part of emotional labour. 
D)  Most information in face-to-face meetings is communicated nonverbally. 
E)  Nonverbal communication tends to be more ambiguous and susceptible to misinterpretation than is verbal communication.

Question 8

Emotional contagion fulfils our drive to bond with others.

Accepted Answer

A) True 
 B)False

Question 9

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Accepted Answer

A) True 
 B)False

Question 10

Mimicking the sender's behaviour is considered rude in North America.

Accepted Answer

A) True 
 B)False

Question 11

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Accepted Answer

A) True 
 B)False

Question 12

Senior executives at a large tire company learned that one line of tires had a tendency to fall apart in very warm weather.This resulted in several vehicle accidents in the Middle East and South America.However,the executives did not hear about these problems until several weeks after they were known to lower-level managers.Although the senior executives encourage staff to communicate all information,the lower-level staff held back the information for fear that they might lose their jobs.Which communication concept best describes this communication situation?

Accepted Answer

A)  Media richness 
B)  Persuasive communication 
C)  Filtering 
D)  Flaming 
E)  Information overload 
A)  Media richness 
B)  Persuasive communication 
C)  Filtering 
D)  Flaming 
E)  Information overload

Question 13

Language differences represent one of the most obvious cross-cultural communications challenges.

Accepted Answer

A) True 
 B)False

Question 14

Showing interest and clarifying the message are two activities associated with which active listening process?

Accepted Answer

A)  Feeding 
B)  Responding 
C)  Persuading 
D)  Recording 
E)  Sensing 
A)  Feeding 
B)  Responding 
C)  Persuading 
D)  Recording 
E)  Sensing

Question 15

Face-to-face interaction has higher media richness than a telephone conversation.

Accepted Answer

A) True 
 B)False

Question 16

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Accepted Answer

A) True 
 B)False

Question 17

People who experience social isolation are more susceptible to physical and mental illnesses.

Accepted Answer

A) True 
 B)False

Question 18

The most obvious cross-cultural communication challenge is:

Accepted Answer

A)  silence. 
B)  shaking hands. 
C)  language. 
D)  smiling. 
E)  nonverbal communication. 
A)  silence. 
B)  shaking hands. 
C)  language. 
D)  smiling. 
E)  nonverbal communication.

Question 19

The responding stage of active listening includes showing interest and clarifying the message.

Accepted Answer

A) True 
 B)False

Question 20

Management by walking around:

Accepted Answer

A)  is the label used to describe new executives when they get lost in unfamiliar buildings. 
B)  should be used only when executives need to explain corporate decisions. 
C)  minimizes the problem of filtering in the communication process. 
D)  is an ineffective process for upward communication. 
E)  All of these statements refer to management by walking around. 
A)  is the label used to describe new executives when they get lost in unfamiliar buildings. 
B)  should be used only when executives need to explain corporate decisions. 
C)  minimizes the problem of filtering in the communication process. 
D)  is an ineffective process for upward communication. 
E)  All of these statements refer to management by walking around.

Effective communication occurs when:

Social networking sites such as Facebook provide employers with more efficient communication than traditional email systems.

Effective communication potentially improves knowledge management and decision making.

One social acceptance factor is the symbolic meaning of a channel to convey a message.

Communication is the process by which information is _ and __ between two or more people.

When communicating with another person,you should avoid repeating your message in different ways.

Which of these statements about nonverbal communication is FALSE?

Emotional contagion fulfils our drive to bond with others.

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Mimicking the sender's behaviour is considered rude in North America.

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Language differences represent one of the most obvious cross-cultural communications challenges.

Showing interest and clarifying the message are two activities associated with which active listening process?

Face-to-face interaction has higher media richness than a telephone conversation.

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

People who experience social isolation are more susceptible to physical and mental illnesses.

The most obvious cross-cultural communication challenge is:

The responding stage of active listening includes showing interest and clarifying the message.

Management by walking around:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Effective communication occurs when:

Social networking sites such as Facebook provide employers with more efficient communication than traditional email systems.

Effective communication potentially improves knowledge management and decision making.

One social acceptance factor is the symbolic meaning of a channel to convey a message.

Communication is the process by which information is _______ and ________ between two or more people.

When communicating with another person,you should avoid repeating your message in different ways.

Which of these statements about nonverbal communication is FALSE?

Emotional contagion fulfils our drive to bond with others.

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Mimicking the sender's behaviour is considered rude in North America.

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Language differences represent one of the most obvious cross-cultural communications challenges.

Showing interest and clarifying the message are two activities associated with which active listening process?

Face-to-face interaction has higher media richness than a telephone conversation.

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

People who experience social isolation are more susceptible to physical and mental illnesses.

The most obvious cross-cultural communication challenge is:

The responding stage of active listening includes showing interest and clarifying the message.

Management by walking around:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Communication is the process by which information is _ and __ between two or more people.