Question 1

Media richness refers to:

Accepted Answer

A)  total profits of newspapers, television networks and radio broadcasting companies within a society. 
B)  the data-carrying capacity of a communication medium. 
C)  the financial and emotional cost of transmitting a message from one person to another person within the same organization. 
D)  the extent to which a message is conveyed through information technology rather than human interaction. 
E)  none of these. 
A)  total profits of newspapers, television networks and radio broadcasting companies within a society. 
B)  the data-carrying capacity of a communication medium. 
C)  the financial and emotional cost of transmitting a message from one person to another person within the same organization. 
D)  the extent to which a message is conveyed through information technology rather than human interaction. 
E)  none of these.

Question 2

Empathy,emotional contagion,and anger are three types of noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 3

In the communication process model,'decoding the message' occurs immediately:

Accepted Answer

A)  before the sender forms the message. 
B)  after the sender receives the message. 
C)  after the sender forms feedback regarding the original message. 
D)  after the sender transmits the message. 
E)  never; decoding is not part of the communication process model. 
A)  before the sender forms the message. 
B)  after the sender receives the message. 
C)  after the sender forms feedback regarding the original message. 
D)  after the sender transmits the message. 
E)  never; decoding is not part of the communication process model.

Question 4

In grapevine communication,most employees serve as both sender and receiver.

Accepted Answer

A) True 
 B)False

Question 5

You have completed an important presentation to several Japanese executives regarding a proposed partnership between your British company and their Japanese firm.Your presentation is greeted by a long silence with the Japanese executives continuing to look at you.This silence probably means that the Japanese executives:

Accepted Answer

A)  didn't understand what you were saying. 
B)  disagree with your proposal and can't think of a polite way of telling you about their rejection. 
C)  weren't listening to your presentation. 
D)  are so overjoyed by the proposal that they are speechless. 
E)  are contemplating what you have just said and are showing respect for your presentation. 
A)  didn't understand what you were saying. 
B)  disagree with your proposal and can't think of a polite way of telling you about their rejection. 
C)  weren't listening to your presentation. 
D)  are so overjoyed by the proposal that they are speechless. 
E)  are contemplating what you have just said and are showing respect for your presentation.

Question 6

Web-based magazines (e-zines):

Accepted Answer

A)  allow companies to communicate breaking news quickly and efficiently to employees. 
B)  are used mainly to communicate long and detailed articles. 
C)  are slower and more costly to produce than most print-based company magazines. 
D)  are no longer popular in large organizations. 
E)  communicate long articles AND are no longer popular in large organizations. 
A)  allow companies to communicate breaking news quickly and efficiently to employees. 
B)  are used mainly to communicate long and detailed articles. 
C)  are slower and more costly to produce than most print-based company magazines. 
D)  are no longer popular in large organizations. 
E)  communicate long articles AND are no longer popular in large organizations.

Question 7

In the communication process model,encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Accepted Answer

A) True 
 B)False

Question 8

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

Accepted Answer

A) True 
 B)False

Question 9

According to your text,one of the social acceptance factors we need to consider is:

Accepted Answer

A)  the symbolic meaning of the chosen channel. 
B)  the media richness. 
C)  whether the channel is acceptable in a given society. 
D)  whether the message is politically correct. 
E)  All of these are social acceptance factors. 
A)  the symbolic meaning of the chosen channel. 
B)  the media richness. 
C)  whether the channel is acceptable in a given society. 
D)  whether the message is politically correct. 
E)  All of these are social acceptance factors.

Question 10

A major engineering firm has introduced virtual teams around the globe to resolve client emergencies.Although some of these emergencies are routine (they occur often enough that the engineers have ready-made action plans),several are novel.Furthermore,information about the client emergencies often comes second-hand from employees of the client,so some of the details are missing or ambiguous.Although the company plans to eventually offer a variety of communication media that these virtual teams can use,engineers are currently limited to email,telephone,fax machine,and an instant messaging program that was recently introduced.Based on your knowledge of media richness,how can this engineering firm maximize communication effectiveness with the existing resources in this situation? Your answer should briefly define media richness.

Accepted Answer

First,students need to briefly define me

Question 11

The level of information overload is a function of:

Accepted Answer

A)  the sender's use of jargon and the receiver's perceptual biases. 
B)  the receiver's information-processing capacity and the actual information load received. 
C)  the sender's ability to filter out negative information and the receiver's ability to get that information from other sources. 
D)  the percentage of noise in the communication network that the receiver understands. 
E)  the amount of information actually sent as a percentage of total organizational knowledge. 
A)  the sender's use of jargon and the receiver's perceptual biases. 
B)  the receiver's information-processing capacity and the actual information load received. 
C)  the sender's ability to filter out negative information and the receiver's ability to get that information from other sources. 
D)  the percentage of noise in the communication network that the receiver understands. 
E)  the amount of information actually sent as a percentage of total organizational knowledge.

Question 12

The capacity of a communication method to transmit information is known as:

Accepted Answer

A)  media richness. 
B)  information overload. 
C)  channel frequency. 
D)  channel noise. 
E)  none of these. 
A)  media richness. 
B)  information overload. 
C)  channel frequency. 
D)  channel noise. 
E)  none of these.

Question 13

Compared with verbal communication,nonverbal communication:

Accepted Answer

A)  has more formal rules to guide its correct use. 
B)  is less susceptible to misinterpretation. 
C)  is more consciously transmitted from sender to receiver. 
D)  has all of these characteristics. 
E)  has none of these characteristics. 
A)  has more formal rules to guide its correct use. 
B)  is less susceptible to misinterpretation. 
C)  is more consciously transmitted from sender to receiver. 
D)  has all of these characteristics. 
E)  has none of these characteristics.

Question 14

In the communication process,filtering occurs when:

Accepted Answer

A)  the sender carefully selects words that the receiver is most likely to understand correctly. 
B)  the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C)  people communicate mainly positive information about themselves by screening out negative information. 
D)  an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E)  the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading email messages. 
A)  the sender carefully selects words that the receiver is most likely to understand correctly. 
B)  the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C)  people communicate mainly positive information about themselves by screening out negative information. 
D)  an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E)  the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading email messages.

Question 15

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Accepted Answer

A) True 
 B)False

Question 16

Social distraction occurs when the sender and receiver focus on their relative status during the communication process.

Accepted Answer

A) True 
 B)False

Question 17

The Marketing Director of a national car parts retail company wants to keep the 20 district managers across the country informed about marketing initiatives and experiences within the company.This information ranges from technical marketing strategies to simple stories about successful marketing experiences within the company.One or two pieces of information are communicated each week and the Marketing Director wants to communicate this information as quickly and cost-efficiently as possible.If you had to choose just one specific medium and form of communication within that medium,which would you choose? Justify your choice.You may assume that this company can communicate with district managers in any way currently available to organizations in your country.

Accepted Answer

The best answer to this question partly

Question 18

When the sender has previous experience with the receiver,the sender ______________ to communicate in ambiguous situations.

Accepted Answer

A)  must use richer media 
B)  is unable to use leaner media 
C)  must rely on nonverbal communication 
D)  can use leaner media 
E)  must use leaner media 
A)  must use richer media 
B)  is unable to use leaner media 
C)  must rely on nonverbal communication 
D)  can use leaner media 
E)  must use leaner media

Question 19

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Accepted Answer

A)  Face-to-face small group sessions 
B)  Email 
C)  Corporate video programs 
D)  Telephone calls 
E)  Video conferences 
A)  Face-to-face small group sessions 
B)  Email 
C)  Corporate video programs 
D)  Telephone calls 
E)  Video conferences

Question 20

In Japan,the sender's true meaning is more likely to be found through nonverbal messages than through verbal and written messages.

Accepted Answer

A) True 
 B)False

Media richness refers to:

Empathy,emotional contagion,and anger are three types of noise in the communication process.

In the communication process model,'decoding the message' occurs immediately:

In grapevine communication,most employees serve as both sender and receiver.

Web-based magazines (e-zines):

In the communication process model,encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

According to your text,one of the social acceptance factors we need to consider is:

The level of information overload is a function of:

The capacity of a communication method to transmit information is known as:

Compared with verbal communication,nonverbal communication:

In the communication process,filtering occurs when:

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Social distraction occurs when the sender and receiver focus on their relative status during the communication process.

When the sender has previous experience with the receiver,the sender ______________ to communicate in ambiguous situations.

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

In Japan,the sender's true meaning is more likely to be found through nonverbal messages than through verbal and written messages.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Media richness refers to:

Empathy,emotional contagion,and anger are three types of noise in the communication process.

In the communication process model,'decoding the message' occurs immediately:

In grapevine communication,most employees serve as both sender and receiver.

Web-based magazines (e-zines):

In the communication process model,encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

According to your text,one of the social acceptance factors we need to consider is:

The level of information overload is a function of:

The capacity of a communication method to transmit information is known as:

Compared with verbal communication,nonverbal communication:

In the communication process,filtering occurs when:

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Social distraction occurs when the sender and receiver focus on their relative status during the communication process.

When the sender has previous experience with the receiver,the sender ______________ to communicate in ambiguous situations.

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

In Japan,the sender's true meaning is more likely to be found through nonverbal messages than through verbal and written messages.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters