Exam 12: Human Resource Management

A sales manager working for a car dealership evaluates each one of his sales staff solely on the number of cars sold by each member in one month and not by the method used to make the sales. This is an example of a(n) _____.

Supply forecasts estimate the supply of qualified workers in the external labor market.

All benefits are optional; organizations are not legally obligated to provide any benefit.

Which of the following focuses primarily on equipping organizational members to take on new responsibilities and challenges?

In cafeteria-style benefit plan, all employees are offered the same benefit package that is predetermined by managers at the top.

Differentiate between objective and subjective appraisals.

A human resource management system is a part of the organizational architecture that managers develop to use resources efficiently and effectively.

Differentiate between training and development. Provide two examples each of the different types of training and development.

Trait appraisals have the advantage over behavioral appraisals in giving employees clear information about what they are doing right and wrong and how they can improve their performance.

An organization requires all job applicants to fill out applications with details such as their name, age, educational qualifications, and previous work experience. This organization is focusing on which aspect of the selection process?

Instead of hiring an accountant, an organization decides to contract with a local accounting firm for its tax accounting needs. The process is known as _____.

_____ includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

A broad comparative concept that refers to how an organization's monetary compensation incentives compare, in general, to those of other organizations in the same industry employing similar kinds of workers is known as:

Behaviorally anchored rating scale (BARS) and the behavior observation scale (BOS) that measures performance as perceived by the manager are often used in _____.

The _____ component of human resource management encompasses the steps that managers take to develop and maintain good working association with the worker's unions that may represent their employees' interests.

As part of the selection process, Mark was required to take a test to determine if he had the necessary skills to perform the jobs successfully. What type of test would Mark most likely be required to take?

Collective bargaining refers to negotiation between labor unions and managers to resolve conflicts and disputes about important issues.

Tim's method of interviewing involves asking applicants the same standard set of questions. What type of interview does Tim conduct?

_____ questions often present interviewees with a scenario they are likely to encounter on the job and ask them to indicate how they would handle it.

List and explain the three factors on which performance appraisal is evaluated.