Question 1

In a bureaucracy, a manager's formal authority derives from:

Accepted Answer

A)  his or her social standing and personal contacts. 
B)  informal rule-of-thumb knowledge. 
C)  intuitive knowledge. 
D)  codifying the new methods of performing tasks into written rules. 
E)  the position he or she holds in the organization. 
A)  his or her social standing and personal contacts. 
B)  informal rule-of-thumb knowledge. 
C)  intuitive knowledge. 
D)  codifying the new methods of performing tasks into written rules. 
E)  the position he or she holds in the organization. E

Question 2

As a result of the application of scientific management principles, workers became increasingly dissatisfied.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is true of an open system?

Accepted Answer

A)  It is more likely to experience entropy than is a closed system. 
B)  It uses resources from the external environment for internal processes, but does not return anything to the external environment. 
C)  The input, process, and output stages in the production process are performed in the external environment. 
D)  It is a self-contained system that is not affected by changes in its environment. 
E)  It takes in resources from its external environment and converts them into goods that are then sent back to that environment for purchase by customers. 
A)  It is more likely to experience entropy than is a closed system. 
B)  It uses resources from the external environment for internal processes, but does not return anything to the external environment. 
C)  The input, process, and output stages in the production process are performed in the external environment. 
D)  It is a self-contained system that is not affected by changes in its environment. 
E)  It takes in resources from its external environment and converts them into goods that are then sent back to that environment for purchase by customers. E

Question 4

What are the disadvantages of centralization of authority?

Accepted Answer

Centralization is the concentration of a

Question 5

Which of the following is true of rules?

Accepted Answer

A)  They are mandatory instructions. 
B)  They are unwritten expectations of behavior. 
C)  They are informal codes of conduct. 
D)  They focus more on creating goals rather than achieving them. 
E)  They are suggestions about best practices. 
A)  They are mandatory instructions. 
B)  They are unwritten expectations of behavior. 
C)  They are informal codes of conduct. 
D)  They focus more on creating goals rather than achieving them. 
E)  They are suggestions about best practices.

Question 6

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where:

Accepted Answer

A)  employees are not sure of what is expected either of them or of each other. 
B)  employees are held strictly accountable for their actions. 
C)  managers face difficulty in tracking the assigned tasks. 
D)  confused employees create havoc within the formal hierarchy of authority. 
E)  order and discipline is undermined. 
A)  employees are not sure of what is expected either of them or of each other. 
B)  employees are held strictly accountable for their actions. 
C)  managers face difficulty in tracking the assigned tasks. 
D)  confused employees create havoc within the formal hierarchy of authority. 
E)  order and discipline is undermined.

Question 7

Typically, managers in a mechanistic structure react more quickly to a changing environment than do managers in an organic structure.

Accepted Answer

A) True 
 B)False

Question 8

Job specialization refers to:

Accepted Answer

A)  the process by which each position's formal authority in an organizational hierarchy is established. 
B)  the process by which division of labor occurs as different workers gain expertise in tasks. 
C)  the process by which subordinates receive orders and report to only one superior. 
D)  the process by which members of different departments work together in cross-departmental teams to accomplish projects. 
E)  the process by which employees explore new ways to improve how tasks are performed. 
A)  the process by which each position's formal authority in an organizational hierarchy is established. 
B)  the process by which division of labor occurs as different workers gain expertise in tasks. 
C)  the process by which subordinates receive orders and report to only one superior. 
D)  the process by which members of different departments work together in cross-departmental teams to accomplish projects. 
E)  the process by which employees explore new ways to improve how tasks are performed.

Question 9

_____ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

Accepted Answer

A)  Corporate variance 
B)  Work sharing 
C)  Management scalability 
D)  Organizational structure 
E)  Job rotation 
A)  Corporate variance 
B)  Work sharing 
C)  Management scalability 
D)  Organizational structure 
E)  Job rotation

Question 10

The Hawthorne effect suggests that workers' attitudes toward their managers affect the level of workers' performance.

Accepted Answer

A) True 
 B)False

Question 11

EZtronics' approach to management is consistent with Theory Y because:

Accepted Answer

A)  managers at EZtronics control workers' behavior by means of rewards and punishments. 
B)  managers at EZtronics closely supervise their subordinates. 
C)  managers at EZtronics do not believe in giving workers any autonomy in solving problems. 
D)  managers at EZtronics have created a work setting that allows workers to exercise initiative. 
E)  managers at EZtronics have created a work setting that reflects a belief that workers are lazy. 
A)  managers at EZtronics control workers' behavior by means of rewards and punishments. 
B)  managers at EZtronics closely supervise their subordinates. 
C)  managers at EZtronics do not believe in giving workers any autonomy in solving problems. 
D)  managers at EZtronics have created a work setting that allows workers to exercise initiative. 
E)  managers at EZtronics have created a work setting that reflects a belief that workers are lazy.

Question 12

Obedience to a manager's authority is most consistent with Fayol's principle of:

Accepted Answer

A)  order. 
B)  discipline. 
C)  esprit de corps. 
D)  equity. 
E)  decentralization 
A)  order. 
B)  discipline. 
C)  esprit de corps. 
D)  equity. 
E)  decentralization

Question 13

Standard operating procedures are unwritten, informal codes of conduct that prescribe how people should act in particular situations.

Accepted Answer

A) True 
 B)False

Question 14

The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as:

Accepted Answer

A)  initiative. 
B)  synergy. 
C)  authority. 
D)  esprit de corps. 
E)  entropy. 
A)  initiative. 
B)  synergy. 
C)  authority. 
D)  esprit de corps. 
E)  entropy.

Question 15

Which of the following is true of dual command?

Accepted Answer

A)  It causes confusion among subordinates. 
B)  It strengthens order and discipline. 
C)  It makes assessing a manager's authority easy. 
D)  It was advocated by Henry Fayol. 
E)  It exists when a subordinate receives orders from only one supervisor 
A)  It causes confusion among subordinates. 
B)  It strengthens order and discipline. 
C)  It makes assessing a manager's authority easy. 
D)  It was advocated by Henry Fayol. 
E)  It exists when a subordinate receives orders from only one supervisor

Question 16

Scientific management practices allowed workers to define their own rights.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true of norms?

Accepted Answer

A)  They are mandatory instructions that must be followed by all employees of a company. 
B)  They are written instructions about desired behavior in the workplace. 
C)  They are informal codes of conduct among employees in a particular company. 
D)  They give detailed instructions about how to perform a certain aspect of a task. 
E)  They specify actions to be taken under different circumstances to achieve specific company goals. 
A)  They are mandatory instructions that must be followed by all employees of a company. 
B)  They are written instructions about desired behavior in the workplace. 
C)  They are informal codes of conduct among employees in a particular company. 
D)  They give detailed instructions about how to perform a certain aspect of a task. 
E)  They specify actions to be taken under different circumstances to achieve specific company goals.

Question 18

Rules are formal written instructions that specify what workers should do on the job.

Accepted Answer

A) True 
 B)False

Question 19

The Marketing Manager at RST Global Inc. developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan. Which of the principles of Henri Fayol does this go against?

Accepted Answer

A)  Order 
B)  Line of authority 
C)  Unity of command 
D)  Unity of direction 
E)  Span of control 
A)  Order 
B)  Line of authority 
C)  Unity of command 
D)  Unity of direction 
E)  Span of control

Question 20

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Accepted Answer

A)  Esprit de corps 
B)  Bureaucracy 
C)  Adhocracy 
D)  Synergy 
E)  Entropy 
A)  Esprit de corps 
B)  Bureaucracy 
C)  Adhocracy 
D)  Synergy 
E)  Entropy

In a bureaucracy, a manager's formal authority derives from:

As a result of the application of scientific management principles, workers became increasingly dissatisfied.

Which of the following is true of an open system?

What are the disadvantages of centralization of authority?

Which of the following is true of rules?

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where:

Typically, managers in a mechanistic structure react more quickly to a changing environment than do managers in an organic structure.

Job specialization refers to:

_____ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

The Hawthorne effect suggests that workers' attitudes toward their managers affect the level of workers' performance.

EZtronics' approach to management is consistent with Theory Y because:

Obedience to a manager's authority is most consistent with Fayol's principle of:

Standard operating procedures are unwritten, informal codes of conduct that prescribe how people should act in particular situations.

The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as:

Which of the following is true of dual command?

Scientific management practices allowed workers to define their own rights.

Which of the following is true of norms?

Rules are formal written instructions that specify what workers should do on the job.

The Marketing Manager at RST Global Inc. developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan. Which of the principles of Henri Fayol does this go against?

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Managers and Managing

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 2: The Evolution of Management

In a bureaucracy, a manager's formal authority derives from:

As a result of the application of scientific management principles, workers became increasingly dissatisfied.

Which of the following is true of an open system?

What are the disadvantages of centralization of authority?

Which of the following is true of rules?

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where:

Typically, managers in a mechanistic structure react more quickly to a changing environment than do managers in an organic structure.

Job specialization refers to:

_____ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

The Hawthorne effect suggests that workers' attitudes toward their managers affect the level of workers' performance.

EZtronics' approach to management is consistent with Theory Y because:

Obedience to a manager's authority is most consistent with Fayol's principle of:

Standard operating procedures are unwritten, informal codes of conduct that prescribe how people should act in particular situations.

The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as:

Which of the following is true of dual command?

Scientific management practices allowed workers to define their own rights.

Which of the following is true of norms?

Rules are formal written instructions that specify what workers should do on the job.

The Marketing Manager at RST Global Inc. developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan. Which of the principles of Henri Fayol does this go against?

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Managers and Managing

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters