Question 1

Which of the following revelations from different research studies came to be known as the Hawthorne effect?

Accepted Answer

A)  Group members subjecting those workers who violate the group norms to sanctions 
B)  Productivity increasing, regardless of the level of illumination in the workplace 
C)  Workers concealing the true potential efficiency of a work system to protect their interests 
D)  Workers' productivity being affected more by the attention received from researchers than by the work setting 
E)  Employees in a "no-talking" workplace developing ways of talking to one another out of the sides of their mouths 
A)  Group members subjecting those workers who violate the group norms to sanctions 
B)  Productivity increasing, regardless of the level of illumination in the workplace 
C)  Workers concealing the true potential efficiency of a work system to protect their interests 
D)  Workers' productivity being affected more by the attention received from researchers than by the work setting 
E)  Employees in a "no-talking" workplace developing ways of talking to one another out of the sides of their mouths

Question 2

Explain how scientific management caused dissatisfaction in workers.

Accepted Answer

Some managers using scientific managemen

Question 3

Which of the following is true of scientific management?

Accepted Answer

A)  It resulted in jobs that were usually non-repetitive. 
B)  It brought all workers more gain than hardship. 
C)  It revealed the maximum efficiency of work systems. 
D)  It resulted in job dissatisfaction for many workers. 
E)  It resulted in increased trust between managers and workers. 
A)  It resulted in jobs that were usually non-repetitive. 
B)  It brought all workers more gain than hardship. 
C)  It revealed the maximum efficiency of work systems. 
D)  It resulted in job dissatisfaction for many workers. 
E)  It resulted in increased trust between managers and workers.

Question 4

Which of the following is true of centralization in an organization?

Accepted Answer

A)  Authority is concentrated at the top of the managerial hierarchy. 
B)  Subordinates play an important role in decision-making within the company. 
C)  It prevents the organization from pursuing its strategy. 
D)  It makes middle and first-line managers more flexible and adaptable. 
E)  It allows people who are closest to problems to respond to them in a timely manner. 
A)  Authority is concentrated at the top of the managerial hierarchy. 
B)  Subordinates play an important role in decision-making within the company. 
C)  It prevents the organization from pursuing its strategy. 
D)  It makes middle and first-line managers more flexible and adaptable. 
E)  It allows people who are closest to problems to respond to them in a timely manner.

Question 5

According to Fayol's principles of management, workers should be given more job duties to perform but encouraged to assume less responsibility for their work outcomes.

Accepted Answer

A) True 
 B)False

Question 6

Briefly describe the different types of organizational structures that Burns and Stalker proposed.

Accepted Answer

The types of structures that Burns and S

Question 7

In a bureaucracy, a manager's formal authority derives from the knowledge he possesses rather than the position he holds in the organization.

Accepted Answer

A) True 
 B)False

Question 8

A company that wishes to increase the quality of its products should opt for _____, a branch of management science that provides tools to analyze the company's input, conversion, and output activities.

Accepted Answer

A)  Quantitative management 
B)  Operations management 
C)  Total quality management 
D)  Management information systems 
E)  Numerical management 
A)  Quantitative management 
B)  Operations management 
C)  Total quality management 
D)  Management information systems 
E)  Numerical management

Question 9

Bureaucracy is a formal system of organization and administration designed to ensure efficiency and effectiveness.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is an example of a company's standard operating procedure?

Accepted Answer

A)  A general recommendation that all employees leave their work machines in good order 
B)  A compulsory practice of employees cleaning their work areas at the end of each day 
C)  An informal code of conduct prescribing that employees help each other if time permits 
D)  A suggestion by the technical department to save all work-related files on D drive 
E)  A recommendation by the HR department that employees wear formal clothes during the week 
A)  A general recommendation that all employees leave their work machines in good order 
B)  A compulsory practice of employees cleaning their work areas at the end of each day 
C)  An informal code of conduct prescribing that employees help each other if time permits 
D)  A suggestion by the technical department to save all work-related files on D drive 
E)  A recommendation by the HR department that employees wear formal clothes during the week

Question 11

The aspect of management theory that uses mathematical techniques such as modeling and simulation to help managers make better decisions is called:

Accepted Answer

A)  behavioral management. 
B)  contingency management. 
C)  quantitative management. 
D)  administrative management. 
E)  human relations management. 
A)  behavioral management. 
B)  contingency management. 
C)  quantitative management. 
D)  administrative management. 
E)  human relations management.

Question 12

The theory of scientific management was introduced in the late twentieth century.

Accepted Answer

A) True 
 B)False

Question 13

Differentiate between an open and a closed system.

Accepted Answer

An open system is a system that takes in

Question 14

Fayol's principle of initiative suggests that:

Accepted Answer

A)  employees ought to be closely monitored. 
B)  managers should encourage employees to be innovative and creative. 
C)  managers should ensure that the tasks and roles of each employee are clearly specified. 
D)  authority should be concentrated at the top of the hierarchy. 
E)  mangers should use rewards and punishments to control the behavior of employees. 
A)  employees ought to be closely monitored. 
B)  managers should encourage employees to be innovative and creative. 
C)  managers should ensure that the tasks and roles of each employee are clearly specified. 
D)  authority should be concentrated at the top of the hierarchy. 
E)  mangers should use rewards and punishments to control the behavior of employees.

Question 15

Henri Fayol's approach to administration more closely reflects the assumptions of McGregor's Theory X as compared to Theory Y.

Accepted Answer

A) True 
 B)False

Question 16

The human relations movement advocates that:

Accepted Answer

A)  mangers use punishments as a tool to elicit cooperation from employees. 
B)  the level of work group performance be controlled by workers. 
C)  employees be monitored outside the workplace. 
D)  supervisors be behaviorally trained to manage subordinates. 
E)  supervisors make all the important decisions concerning the company. 
A)  mangers use punishments as a tool to elicit cooperation from employees. 
B)  the level of work group performance be controlled by workers. 
C)  employees be monitored outside the workplace. 
D)  supervisors be behaviorally trained to manage subordinates. 
E)  supervisors make all the important decisions concerning the company.

Question 17

F.W. Taylor advocated the use of a standard pay system that was independent of worker performance.

Accepted Answer

A) True 
 B)False

Question 18

Henry Fayol believed that in order to increase the efficiency of the management process it is essential that:

Accepted Answer

A)  authority should be concentrated at the top of the chain of command. 
B)  managers should discourage creativity in employees so that they stay focused on their jobs. 
C)  there should be greater number of levels in a managerial hierarchy. 
D)  managers should not have the right give orders to employees; they should only give polite instructions. 
E)  all organizational members are entitled to be treated with justice and respect. 
A)  authority should be concentrated at the top of the chain of command. 
B)  managers should discourage creativity in employees so that they stay focused on their jobs. 
C)  there should be greater number of levels in a managerial hierarchy. 
D)  managers should not have the right give orders to employees; they should only give polite instructions. 
E)  all organizational members are entitled to be treated with justice and respect.

Question 19

Administrative management is the study of:

Accepted Answer

A)  how managers control the organization's relationship with its external environment. 
B)  how an organizational structure is to be created such that it leads to high efficiency and effectiveness. 
C)  how the feelings, thoughts, and behavior of work group members and managers affect worker performance. 
D)  how characteristics of the work setting-specifically the level of lighting-affect worker performance. 
E)  how managers should personally behave to motivate employees and encourage them to perform at high levels. 
A)  how managers control the organization's relationship with its external environment. 
B)  how an organizational structure is to be created such that it leads to high efficiency and effectiveness. 
C)  how the feelings, thoughts, and behavior of work group members and managers affect worker performance. 
D)  how characteristics of the work setting-specifically the level of lighting-affect worker performance. 
E)  how managers should personally behave to motivate employees and encourage them to perform at high levels.

Question 20

Assessing any manager's authority and responsibility in a system of dual command is easier than it is in a system where unity of command exists.

Accepted Answer

A) True 
 B)False

Which of the following revelations from different research studies came to be known as the Hawthorne effect?

Explain how scientific management caused dissatisfaction in workers.

Which of the following is true of scientific management?

Which of the following is true of centralization in an organization?

According to Fayol's principles of management, workers should be given more job duties to perform but encouraged to assume less responsibility for their work outcomes.

Briefly describe the different types of organizational structures that Burns and Stalker proposed.

In a bureaucracy, a manager's formal authority derives from the knowledge he possesses rather than the position he holds in the organization.

A company that wishes to increase the quality of its products should opt for _____, a branch of management science that provides tools to analyze the company's input, conversion, and output activities.

Bureaucracy is a formal system of organization and administration designed to ensure efficiency and effectiveness.

Which of the following is an example of a company's standard operating procedure?

The aspect of management theory that uses mathematical techniques such as modeling and simulation to help managers make better decisions is called:

The theory of scientific management was introduced in the late twentieth century.

Differentiate between an open and a closed system.

Fayol's principle of initiative suggests that:

Henri Fayol's approach to administration more closely reflects the assumptions of McGregor's Theory X as compared to Theory Y.

The human relations movement advocates that:

F.W. Taylor advocated the use of a standard pay system that was independent of worker performance.

Henry Fayol believed that in order to increase the efficiency of the management process it is essential that:

Administrative management is the study of:

Assessing any manager's authority and responsibility in a system of dual command is easier than it is in a system where unity of command exists.

Managers and Managing

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 2: The Evolution of Management

Which of the following revelations from different research studies came to be known as the Hawthorne effect?

Explain how scientific management caused dissatisfaction in workers.

Which of the following is true of scientific management?

Which of the following is true of centralization in an organization?

According to Fayol's principles of management, workers should be given more job duties to perform but encouraged to assume less responsibility for their work outcomes.

Briefly describe the different types of organizational structures that Burns and Stalker proposed.

In a bureaucracy, a manager's formal authority derives from the knowledge he possesses rather than the position he holds in the organization.

A company that wishes to increase the quality of its products should opt for _____, a branch of management science that provides tools to analyze the company's input, conversion, and output activities.

Bureaucracy is a formal system of organization and administration designed to ensure efficiency and effectiveness.

Which of the following is an example of a company's standard operating procedure?

The aspect of management theory that uses mathematical techniques such as modeling and simulation to help managers make better decisions is called:

The theory of scientific management was introduced in the late twentieth century.

Differentiate between an open and a closed system.

Fayol's principle of initiative suggests that:

Henri Fayol's approach to administration more closely reflects the assumptions of McGregor's Theory X as compared to Theory Y.

The human relations movement advocates that:

F.W. Taylor advocated the use of a standard pay system that was independent of worker performance.

Henry Fayol believed that in order to increase the efficiency of the management process it is essential that:

Administrative management is the study of:

Assessing any manager's authority and responsibility in a system of dual command is easier than it is in a system where unity of command exists.

Managers and Managing

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters