Question 1

Clan control keeps organizational members goal-directed, while they are still open to new opportunities.

Accepted Answer

A) True 
 B)False  True

Question 2

Which of the following types of change is gradual, incremental, and narrowly focused?

Accepted Answer

A)  Technological change 
B)  Infrastructure change 
C)  Structural change 
D)  Revolutionary change 
E)  Evolutionary change 
A)  Technological change 
B)  Infrastructure change 
C)  Structural change 
D)  Revolutionary change 
E)  Evolutionary change E

Question 3

The first step in the control process is to evaluate results in terms of performance standards.

Accepted Answer

A) True 
 B)False  False

Question 4

RST Consulting screens job applicants by viewing their résumés electronically and using several interviews to select highly skilled people. By doing so, the managers at RST consultin ensure that the wrong candidates are not picked for a particular job. This is an example of:

Accepted Answer

A)  concurrent control. 
B)  feedforward control. 
C)  feedback control. 
D)  bureaucratic control. 
E)  clan control. 
A)  concurrent control. 
B)  feedforward control. 
C)  feedback control. 
D)  bureaucratic control. 
E)  clan control.

Question 5

Which of the following is true of clan control?

Accepted Answer

A)  Clan control and organizational culture are independent of each other. 
B)  The use of clan control has decreased in organizations over the past few years. 
C)  It standardizes behavior and leads people to behave in predictable ways. 
D)  It serves a dual function of keeping organizational members goal-directed while open to new opportunities. 
E)  It cannot be used for many of the most significant organizational activities. 
A)  Clan control and organizational culture are independent of each other. 
B)  The use of clan control has decreased in organizations over the past few years. 
C)  It standardizes behavior and leads people to behave in predictable ways. 
D)  It serves a dual function of keeping organizational members goal-directed while open to new opportunities. 
E)  It cannot be used for many of the most significant organizational activities.

Question 6

The first step managers must take to manage change effectively is to:

Accepted Answer

A)  evaluate the change. 
B)  decide on the change to make. 
C)  implement the change. 
D)  assess the need for change. 
E)  identify obstacles to change. 
A)  evaluate the change. 
B)  decide on the change to make. 
C)  implement the change. 
D)  assess the need for change. 
E)  identify obstacles to change.

Question 7

Days sales outstanding is a profit ratio that reveals how efficiently managers are collecting revenue from customers to pay expenses.

Accepted Answer

A) True 
 B)False

Question 8

As regional manager of KIM Corp., Dwight, is given an operating budget of $1 million for that financial year and is evaluated on the basis of the amount of goods produced based on that budget. Dwight's performance is evaluated on a(n):

Accepted Answer

A)  revenue budget approach. 
B)  cash flow budget approach. 
C)  expense budget approach. 
D)  profit budget approach. 
E)  capital budget approach. 
A)  revenue budget approach. 
B)  cash flow budget approach. 
C)  expense budget approach. 
D)  profit budget approach. 
E)  capital budget approach.

Question 9

Explain the relationship between organizational control and the four building blocks of competitive advantage.

Accepted Answer

Organizational control helps managers ob

Question 10

At the input stage, managers use feedback control to anticipate problems before they arise.

Accepted Answer

A) True 
 B)False

Question 11

A change that is gradual, in which managers at all levels work together to develop a detailed plan for change, is called a(n) __________.

Accepted Answer

A)  top-down change 
B)  radical change 
C)  bottom-up change 
D)  stagnation change 
E)  restructuring change 
A)  top-down change 
B)  radical change 
C)  bottom-up change 
D)  stagnation change 
E)  restructuring change

Question 12

Which type of financial ratio measures how well the managers of an organization are creating value from the organization's assets?

Accepted Answer

A)  Leverage ratios 
B)  Liquidity ratios 
C)  Profit ratios 
D)  Current ratios 
E)  Activity ratios 
A)  Leverage ratios 
B)  Liquidity ratios 
C)  Profit ratios 
D)  Current ratios 
E)  Activity ratios

Question 13

Financial information provides managers with all the information required to measure the four building blocks of competitive advantage.

Accepted Answer

A) True 
 B)False

Question 14

Organizational culture functions as a kind of control system.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following financial measures is a result of dividing a company's operating profit by its sales revenues?

Accepted Answer

A)  Gross profit margin 
B)  Return on investment 
C)  Net profit 
D)  Operating margin 
E)  Operating costs 
A)  Gross profit margin 
B)  Return on investment 
C)  Net profit 
D)  Operating margin 
E)  Operating costs

Question 16

With bottom-up change, the emphasis is on making the changes quickly and dealing with problems as they arise; it is revolutionary in nature.

Accepted Answer

A) True 
 B)False

Question 17

What is an operating budget?

Accepted Answer

A)  A measure of how much percentage profit a company is earning on sales 
B)  The result of dividing a company's operating profit by sales revenues 
C)  The amount an organization has left after all the costs of making the product and running the business have been deducted 
D)  Specification of the functional goals that the managers of different functions need to achieve 
E)  A blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently 
A)  A measure of how much percentage profit a company is earning on sales 
B)  The result of dividing a company's operating profit by sales revenues 
C)  The amount an organization has left after all the costs of making the product and running the business have been deducted 
D)  Specification of the functional goals that the managers of different functions need to achieve 
E)  A blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently

Question 18

_____ guide behavior and specify what employees are to do when they confront a problem that needs a solution.

Accepted Answer

A)  Rules and SOPs 
B)  Output controls 
C)  Feedback controls 
D)  Evolutionary changes 
E)  Force-fields 
A)  Rules and SOPs 
B)  Output controls 
C)  Feedback controls 
D)  Evolutionary changes 
E)  Force-fields

Question 19

Which of the following is true of bureaucratic control and standardization?

Accepted Answer

A)  Reducing standardization can reduce the level of learning in an organization. 
B)  Bureaucratic control is not useful for routine, well-understood organizational activities. 
C)  Too many rules can stop employees from thinking for themselves. 
D)  Bureaucratic control leads to production of goods and services of inconsistent quality. 
E)  Rules and SOPs increase misunderstandings over responsibility and the use of power. 
A)  Reducing standardization can reduce the level of learning in an organization. 
B)  Bureaucratic control is not useful for routine, well-understood organizational activities. 
C)  Too many rules can stop employees from thinking for themselves. 
D)  Bureaucratic control leads to production of goods and services of inconsistent quality. 
E)  Rules and SOPs increase misunderstandings over responsibility and the use of power.

Question 20

When you divide the organization's current assets by its current liabilities, the result is known as the times-covered ratio of the organization.

Accepted Answer

A) True 
 B)False

Clan control keeps organizational members goal-directed, while they are still open to new opportunities.

Which of the following types of change is gradual, incremental, and narrowly focused?

The first step in the control process is to evaluate results in terms of performance standards.

RST Consulting screens job applicants by viewing their résumés electronically and using several interviews to select highly skilled people. By doing so, the managers at RST consultin ensure that the wrong candidates are not picked for a particular job. This is an example of:

Which of the following is true of clan control?

The first step managers must take to manage change effectively is to:

Days sales outstanding is a profit ratio that reveals how efficiently managers are collecting revenue from customers to pay expenses.

As regional manager of KIM Corp., Dwight, is given an operating budget of $1 million for that financial year and is evaluated on the basis of the amount of goods produced based on that budget. Dwight's performance is evaluated on a(n):

Explain the relationship between organizational control and the four building blocks of competitive advantage.

At the input stage, managers use feedback control to anticipate problems before they arise.

A change that is gradual, in which managers at all levels work together to develop a detailed plan for change, is called a(n) __________.

Which type of financial ratio measures how well the managers of an organization are creating value from the organization's assets?

Financial information provides managers with all the information required to measure the four building blocks of competitive advantage.

Organizational culture functions as a kind of control system.

Which of the following financial measures is a result of dividing a company's operating profit by its sales revenues?

With bottom-up change, the emphasis is on making the changes quickly and dealing with problems as they arise; it is revolutionary in nature.

What is an operating budget?

_____ guide behavior and specify what employees are to do when they confront a problem that needs a solution.

Which of the following is true of bureaucratic control and standardization?

When you divide the organization's current assets by its current liabilities, the result is known as the times-covered ratio of the organization.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 11: Organizational Control and Change

Clan control keeps organizational members goal-directed, while they are still open to new opportunities.

Which of the following types of change is gradual, incremental, and narrowly focused?

The first step in the control process is to evaluate results in terms of performance standards.

RST Consulting screens job applicants by viewing their résumés electronically and using several interviews to select highly skilled people. By doing so, the managers at RST consultin ensure that the wrong candidates are not picked for a particular job. This is an example of:

Which of the following is true of clan control?

The first step managers must take to manage change effectively is to:

Days sales outstanding is a profit ratio that reveals how efficiently managers are collecting revenue from customers to pay expenses.

As regional manager of KIM Corp., Dwight, is given an operating budget of $1 million for that financial year and is evaluated on the basis of the amount of goods produced based on that budget. Dwight's performance is evaluated on a(n):

Explain the relationship between organizational control and the four building blocks of competitive advantage.

At the input stage, managers use feedback control to anticipate problems before they arise.

A change that is gradual, in which managers at all levels work together to develop a detailed plan for change, is called a(n) __________.

Which type of financial ratio measures how well the managers of an organization are creating value from the organization's assets?

Financial information provides managers with all the information required to measure the four building blocks of competitive advantage.

Organizational culture functions as a kind of control system.

Which of the following financial measures is a result of dividing a company's operating profit by its sales revenues?

With bottom-up change, the emphasis is on making the changes quickly and dealing with problems as they arise; it is revolutionary in nature.

What is an operating budget?

_____ guide behavior and specify what employees are to do when they confront a problem that needs a solution.

Which of the following is true of bureaucratic control and standardization?

When you divide the organization's current assets by its current liabilities, the result is known as the times-covered ratio of the organization.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters