Question 1

Which of the following types of controls do managers use during the output stage of transforming raw materials into finished goods?

Accepted Answer

A)  Behavioral control 
B)  Concurrent control 
C)  Bureaucratic control 
D)  Feedforward control 
E)  Feedback control 
A)  Behavioral control 
B)  Concurrent control 
C)  Bureaucratic control 
D)  Feedforward control 
E)  Feedback control

Question 2

Evolutionary change involves a bold attempt to quickly find new ways to be effective.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following can be inferred from calculating a company's operating margin?

Accepted Answer

A)  An organization's competitive advantage 
B)  How efficiently an organization is using its resources 
C)  Whether the organization has the resources available to meet the claims of short-term creditors 
D)  How efficiently managers are turning inventory over 
E)  How efficiently managers are collecting revenue from customers 
A)  An organization's competitive advantage 
B)  How efficiently an organization is using its resources 
C)  Whether the organization has the resources available to meet the claims of short-term creditors 
D)  How efficiently managers are turning inventory over 
E)  How efficiently managers are collecting revenue from customers

Question 4

Once managers have chosen the standards to evaluate performance, the next step in the control process is to:

Accepted Answer

A)  compare actual performance against chosen standards of performance. 
B)  initiate corrective action if the chosen standard is not being achieved. 
C)  measure actual performance. 
D)  evaluate the results of comparison. 
E)  revise performance standards. 
A)  compare actual performance against chosen standards of performance. 
B)  initiate corrective action if the chosen standard is not being achieved. 
C)  measure actual performance. 
D)  evaluate the results of comparison. 
E)  revise performance standards.

Question 5

Which of the following controls leads to standardized behavior and standardized work outputs?

Accepted Answer

A)  Output control 
B)  Bureaucratic control 
C)  Feedback control 
D)  Feedforward control 
E)  Clan control 
A)  Output control 
B)  Bureaucratic control 
C)  Feedback control 
D)  Feedforward control 
E)  Clan control

Question 6

Behavior control tends to be the first type of control that managers at all levels use to evaluate performance.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following steps of the control process involves goal setting?

Accepted Answer

A)  Measuring actual performance 
B)  Comparing actual performance against chosen standards 
C)  Evaluating the results of comparison 
D)  Establishing the standards of performance 
E)  Initiating corrective action 
A)  Measuring actual performance 
B)  Comparing actual performance against chosen standards 
C)  Evaluating the results of comparison 
D)  Establishing the standards of performance 
E)  Initiating corrective action

Question 8

Which of the following is true of evolutionary change?

Accepted Answer

A)  It is sudden. 
B)  It is unexpected. 
C)  It is rapid. 
D)  It is dramatic. 
E)  It is narrowly focused. 
A)  It is sudden. 
B)  It is unexpected. 
C)  It is rapid. 
D)  It is dramatic. 
E)  It is narrowly focused.

Question 9

Discuss three ways in which managers can attempt to control the behavior of subordinates.

Accepted Answer

The most immediate and potent form of be

Question 10

Which of the following cannot be measured easily?

Accepted Answer

A)  The creativity of a research engineer 
B)  An employee's ability to meet deadlines 
C)  The success of a product 
D)  An employee's adherence to rules 
E)  The money spent on organizational resources 
A)  The creativity of a research engineer 
B)  An employee's ability to meet deadlines 
C)  The success of a product 
D)  An employee's adherence to rules 
E)  The money spent on organizational resources

Question 11

Which of the following steps of the organizational change process includes identifying obstacles to change?

Accepted Answer

A)  Assessing the need for change 
B)  Identifying the source of the problem 
C)  Deciding on the change to make 
D)  Implementing the change 
E)  Evaluating the change 
A)  Assessing the need for change 
B)  Identifying the source of the problem 
C)  Deciding on the change to make 
D)  Implementing the change 
E)  Evaluating the change

Question 12

_____ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

Accepted Answer

A)  Clan control 
B)  Concurrent control 
C)  Direct supervision 
D)  Bureaucratic control 
E)  Organizational change 
A)  Clan control 
B)  Concurrent control 
C)  Direct supervision 
D)  Bureaucratic control 
E)  Organizational change

Question 13

Discuss the type of control used at each stage in the process of transforming inputs into finished goods or services.

Accepted Answer

Managers use feedforward control during

Question 14

Being under close scrutiny or not being evaluated in an impartial way motivates employees to perform better.

Accepted Answer

A) True 
 B)False

Question 15

Which type of financial ratio is computed by dividing the organization's present assets by its present liabilities?

Accepted Answer

A)  Inventory turnover ratio 
B)  Days sales outstanding ratio 
C)  Profit ratio 
D)  Current ratio 
E)  Debt-to-assets ratio 
A)  Inventory turnover ratio 
B)  Days sales outstanding ratio 
C)  Profit ratio 
D)  Current ratio 
E)  Debt-to-assets ratio

Question 16

A formal system for evaluating subordinates' behavior by their ability to achieve specific goals is called:

Accepted Answer

A)  an SOP. 
B)  operating standard. 
C)  management by objectives. 
D)  total quality management. 
E)  clan control. 
A)  an SOP. 
B)  operating standard. 
C)  management by objectives. 
D)  total quality management. 
E)  clan control.

Question 17

The times-covered ratio, which measures the degree to which managers use debt or equity to finance ongoing operations, is a type of _____.

Accepted Answer

A)  current ratio 
B)  liquidity ratio 
C)  leverage ratio 
D)  activity ratio 
E)  profit ratio 
A)  current ratio 
B)  liquidity ratio 
C)  leverage ratio 
D)  activity ratio 
E)  profit ratio

Question 18

Which of the following is true of the control process?

Accepted Answer

A)  It is difficult to take corrective action when reasons for poor performance are identified. 
B)  It is always easy to measure outputs and behavior. 
C)  It is easy to measure outputs and behavior of complex, nonroutine activities. 
D)  Realistic standards reduce the gap between actual performance and desired performance. 
E)  Managers develop performance stands to measure behavior first and then outputs. 
A)  It is difficult to take corrective action when reasons for poor performance are identified. 
B)  It is always easy to measure outputs and behavior. 
C)  It is easy to measure outputs and behavior of complex, nonroutine activities. 
D)  Realistic standards reduce the gap between actual performance and desired performance. 
E)  Managers develop performance stands to measure behavior first and then outputs.

Question 19

The high level of uncertainty in the organizational environment makes establishing targets and designing measurement systems much more easy for managers

Accepted Answer

A) True 
 B)False

Question 20

Which of the following provides a framework to monitor progress toward achieving goals?

Accepted Answer

A)  Management by objectives 
B)  Direct supervision 
C)  Clan control 
D)  Output control 
E)  Top-down change 
A)  Management by objectives 
B)  Direct supervision 
C)  Clan control 
D)  Output control 
E)  Top-down change

Which of the following types of controls do managers use during the output stage of transforming raw materials into finished goods?

Evolutionary change involves a bold attempt to quickly find new ways to be effective.

Which of the following can be inferred from calculating a company's operating margin?

Once managers have chosen the standards to evaluate performance, the next step in the control process is to:

Which of the following controls leads to standardized behavior and standardized work outputs?

Behavior control tends to be the first type of control that managers at all levels use to evaluate performance.

Which of the following steps of the control process involves goal setting?

Which of the following is true of evolutionary change?

Discuss three ways in which managers can attempt to control the behavior of subordinates.

Which of the following cannot be measured easily?

Which of the following steps of the organizational change process includes identifying obstacles to change?

_____ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

Discuss the type of control used at each stage in the process of transforming inputs into finished goods or services.

Being under close scrutiny or not being evaluated in an impartial way motivates employees to perform better.

Which type of financial ratio is computed by dividing the organization's present assets by its present liabilities?

A formal system for evaluating subordinates' behavior by their ability to achieve specific goals is called:

The times-covered ratio, which measures the degree to which managers use debt or equity to finance ongoing operations, is a type of _____.

Which of the following is true of the control process?

The high level of uncertainty in the organizational environment makes establishing targets and designing measurement systems much more easy for managers

Which of the following provides a framework to monitor progress toward achieving goals?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 11: Organizational Control and Change

Which of the following types of controls do managers use during the output stage of transforming raw materials into finished goods?

Evolutionary change involves a bold attempt to quickly find new ways to be effective.

Which of the following can be inferred from calculating a company's operating margin?

Once managers have chosen the standards to evaluate performance, the next step in the control process is to:

Which of the following controls leads to standardized behavior and standardized work outputs?

Behavior control tends to be the first type of control that managers at all levels use to evaluate performance.

Which of the following steps of the control process involves goal setting?

Which of the following is true of evolutionary change?

Discuss three ways in which managers can attempt to control the behavior of subordinates.

Which of the following cannot be measured easily?

Which of the following steps of the organizational change process includes identifying obstacles to change?

_____ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

Discuss the type of control used at each stage in the process of transforming inputs into finished goods or services.

Being under close scrutiny or not being evaluated in an impartial way motivates employees to perform better.

Which type of financial ratio is computed by dividing the organization's present assets by its present liabilities?

A formal system for evaluating subordinates' behavior by their ability to achieve specific goals is called:

The times-covered ratio, which measures the degree to which managers use debt or equity to finance ongoing operations, is a type of _____.

Which of the following is true of the control process?

The high level of uncertainty in the organizational environment makes establishing targets and designing measurement systems much more easy for managers

Which of the following provides a framework to monitor progress toward achieving goals?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters