Question 1

In the communication process, decoding is the process of:

Accepted Answer

A)  removing anything that hampers any stage of the communication process. 
B)  deciding what message to send to the original sender. 
C)  translating a coded message back to its original form. 
D)  coding a message into symbols or language. 
E)  selecting an appropriate communication medium over which information can be effectively communicated. 
A)  removing anything that hampers any stage of the communication process. 
B)  deciding what message to send to the original sender. 
C)  translating a coded message back to its original form. 
D)  coding a message into symbols or language. 
E)  selecting an appropriate communication medium over which information can be effectively communicated. C

Question 2

Verbal communication involves encoding messages by means of _____.

Accepted Answer

A)  spoken language 
B)  body language 
C)  dressing styles 
D)  facial expressions 
E)  body postures 
A)  spoken language 
B)  body language 
C)  dressing styles 
D)  facial expressions 
E)  body postures A

Question 3

Gary wishes to share vital information with his offshore team members in London. Gary, in this instance, is the sender.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is true of perceptions?

Accepted Answer

A)  Perceptions are not influenced by people's attitudes and moods. 
B)  Perceptions of senders and receivers play no role in the encoding and decoding of messages. 
C)  Perceptions of senders and receivers play a negligent role in choosing the communication medium. 
D)  Perceptions are inherently objective and are based on accurate information. 
E)  Perceptions, if accurate, can contribute to effective communication. 
A)  Perceptions are not influenced by people's attitudes and moods. 
B)  Perceptions of senders and receivers play no role in the encoding and decoding of messages. 
C)  Perceptions of senders and receivers play a negligent role in choosing the communication medium. 
D)  Perceptions are inherently objective and are based on accurate information. 
E)  Perceptions, if accurate, can contribute to effective communication.

Question 5

In the communication process, the feedback phase is initiated by the _____.

Accepted Answer

A)  decoder 
B)  original sender 
C)  messenger 
D)  receiver 
E)  encoder 
A)  decoder 
B)  original sender 
C)  messenger 
D)  receiver 
E)  encoder

Question 6

In a circle network, every team member communicates with every other team member.

Accepted Answer

A) True 
 B)False

Question 7

Managers should make people change their linguistic styles to match the organization's culture.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following communication media has the highest information richness?

Accepted Answer

A)  Personally addressed written communication 
B)  Spoken communication electronically transmitted 
C)  Face-to-face communication 
D)  Impersonal written communication 
E)  Communication by means of e-mail 
A)  Personally addressed written communication 
B)  Spoken communication electronically transmitted 
C)  Face-to-face communication 
D)  Impersonal written communication 
E)  Communication by means of e-mail

Question 9

In a circle network, members communicate with one another in a predetermined sequence.

Accepted Answer

A) True 
 B)False

Question 10

Vertical communication occurs when Scott, divisional manager of production discusses business issues with Susan, divisional manager of marketing.

Accepted Answer

A) True 
 B)False

Question 11

Managers are most likely to successfully use groupware as a communication medium when:

Accepted Answer

A)  the work is individual-based. 
B)  the organization has a flexible culture. 
C)  groupware has little support from the top management. 
D)  the organization's rewards employees for individual performance. 
E)  the organization has a rigid hierarchy. 
A)  the work is individual-based. 
B)  the organization has a flexible culture. 
C)  groupware has little support from the top management. 
D)  the organization's rewards employees for individual performance. 
E)  the organization has a rigid hierarchy.

Question 12

People have greater control over nonverbal communication than verbal communication.

Accepted Answer

A) True 
 B)False

Question 13

Perceptual biases help make communication more effective.

Accepted Answer

A) True 
 B)False

Question 14

What are communication networks? What are the different types of communication networks?

Accepted Answer

The pathways along which information flo

Question 15

When would managers most likely be able to successfully use groupware as a communication medium in their organizations?

Accepted Answer

Managers are most likely to be able to s

Question 16

_____ is the encoding of messages into written words.

Accepted Answer

A)  Verbal communication 
B)  Nonverbal communication 
C)  Perceptual communication 
D)  Facial communication 
E)  Postural communication 
A)  Verbal communication 
B)  Nonverbal communication 
C)  Perceptual communication 
D)  Facial communication 
E)  Postural communication

Question 17

A computer software that enables teams to share information with each other is called _____.

Accepted Answer

A)  wheel network 
B)  groupware 
C)  all-channel network 
D)  grapevine 
E)  chain network 
A)  wheel network 
B)  groupware 
C)  all-channel network 
D)  grapevine 
E)  chain network

Question 18

Intranet refers to a global system of computer networks.

Accepted Answer

A) True 
 B)False

Question 19

What are the communication skills that managers must possess as receivers of messages?

Accepted Answer

Three communication skills for managers

Question 20

Nonverbal communication is used as an alternative to verbal communication.

Accepted Answer

A) True 
 B)False

In the communication process, decoding is the process of:

Verbal communication involves encoding messages by means of _____.

Gary wishes to share vital information with his offshore team members in London. Gary, in this instance, is the sender.

Which of the following is true of perceptions?

In the communication process, the feedback phase is initiated by the _____.

In a circle network, every team member communicates with every other team member.

Managers should make people change their linguistic styles to match the organization's culture.

Which of the following communication media has the highest information richness?

In a circle network, members communicate with one another in a predetermined sequence.

Vertical communication occurs when Scott, divisional manager of production discusses business issues with Susan, divisional manager of marketing.

Managers are most likely to successfully use groupware as a communication medium when:

People have greater control over nonverbal communication than verbal communication.

Perceptual biases help make communication more effective.

What are communication networks? What are the different types of communication networks?

When would managers most likely be able to successfully use groupware as a communication medium in their organizations?

_____ is the encoding of messages into written words.

A computer software that enables teams to share information with each other is called _____.

Intranet refers to a global system of computer networks.

What are the communication skills that managers must possess as receivers of messages?

Nonverbal communication is used as an alternative to verbal communication.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 16: Promoting Effective Communication

In the communication process, decoding is the process of:

Verbal communication involves encoding messages by means of _____.

Gary wishes to share vital information with his offshore team members in London. Gary, in this instance, is the sender.

Which of the following is true of perceptions?

In the communication process, the feedback phase is initiated by the _____.

In a circle network, every team member communicates with every other team member.

Managers should make people change their linguistic styles to match the organization's culture.

Which of the following communication media has the highest information richness?

In a circle network, members communicate with one another in a predetermined sequence.

Vertical communication occurs when Scott, divisional manager of production discusses business issues with Susan, divisional manager of marketing.

Managers are most likely to successfully use groupware as a communication medium when:

People have greater control over nonverbal communication than verbal communication.

Perceptual biases help make communication more effective.

What are communication networks? What are the different types of communication networks?

When would managers most likely be able to successfully use groupware as a communication medium in their organizations?

_____ is the encoding of messages into written words.

A computer software that enables teams to share information with each other is called _____.

Intranet refers to a global system of computer networks.

What are the communication skills that managers must possess as receivers of messages?

Nonverbal communication is used as an alternative to verbal communication.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters