Question 1

In a wheel network, every team member communicates with every other team member.

Accepted Answer

A) True 
 B)False

Question 2

The pathway along which information flows throughout an organization is called _____.

Accepted Answer

A)  organizational structure 
B)  communication network 
C)  organizational culture 
D)  organizational design 
E)  cross-functional link 
A)  organizational structure 
B)  communication network 
C)  organizational culture 
D)  organizational design 
E)  cross-functional link

Question 3

Decoding is a general term that refers to anything that hampers any stage of the communication process.

Accepted Answer

A) True 
 B)False

Question 4

Communication can still take place even in the absence of a common understanding.

Accepted Answer

A) True 
 B)False

Question 5

Brian, the president of Midland Manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. Which of the following management techniques is used by Brian?

Accepted Answer

A)  Prerogative management 
B)  Management by objectives 
C)  Management by accounting 
D)  Management by job enrichment 
E)  Management by wandering around 
A)  Prerogative management 
B)  Management by objectives 
C)  Management by accounting 
D)  Management by job enrichment 
E)  Management by wandering around

Question 6

Managers can _____ by updating the production process to take advantage of new and more efficient technologies.

Accepted Answer

A)  increase responsiveness to customers 
B)  increase efficiency 
C)  establish an electronic trail 
D)  cause information overload 
E)  lower information richness 
A)  increase responsiveness to customers 
B)  increase efficiency 
C)  establish an electronic trail 
D)  cause information overload 
E)  lower information richness

Question 7

There is no one best communication medium for managers to rely on.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a disadvantage of face-to-face communication?

Accepted Answer

A)  It is low in information richness. 
B)  It is time consuming. 
C)  It results in unwanted documentation of the information exchanged. 
D)  It can result in ambiguity and misunderstandings. 
E)  It allows managers to cycle through the communication process only once. 
A)  It is low in information richness. 
B)  It is time consuming. 
C)  It results in unwanted documentation of the information exchanged. 
D)  It can result in ambiguity and misunderstandings. 
E)  It allows managers to cycle through the communication process only once.

Question 9

Communication among employees at the same level in the hierarchy, or sideways, is called horizontal communication.

Accepted Answer

A) True 
 B)False

Question 10

Media low in information richness can carry an extensive amount of information and generally enable receivers and senders to come to a common understanding.

Accepted Answer

A) True 
 B)False

Question 11

The process of translating a message into symbols is called decoding.

Accepted Answer

A) True 
 B)False

Question 12

To be a good listener, a manager should:

Accepted Answer

A)  interrupt the sender when he or she is being unclear. 
B)  avoid looking directly at the sender to keep from embarrassing him or her. 
C)  paraphrase what the sender has said. 
D)  not ask questions. 
E)  repeat exactly what the sender said. 
A)  interrupt the sender when he or she is being unclear. 
B)  avoid looking directly at the sender to keep from embarrassing him or her. 
C)  paraphrase what the sender has said. 
D)  not ask questions. 
E)  repeat exactly what the sender said.

Question 13

Which of the following communication networks is often found in command groups with pooled task interdependence?

Accepted Answer

A)  Circle network 
B)  All-channel network 
C)  Chain network 
D)  Wheel network 
E)  Cubic network 
A)  Circle network 
B)  All-channel network 
C)  Chain network 
D)  Wheel network 
E)  Cubic network

Question 14

Which of the following is an element of linguistic style?

Accepted Answer

A)  Body language 
B)  Facial expression 
C)  Postures 
D)  Gestures 
E)  Tone of voice 
A)  Body language 
B)  Facial expression 
C)  Postures 
D)  Gestures 
E)  Tone of voice

Question 15

Define verbal and nonverbal communication. How does nonverbal communication reinforce verbal communication?

Accepted Answer

The encoding of messages into words, wri

Question 16

By encouraging its sales representatives to freely talk to their managers about the changing customer needs, RST Global increased its responsiveness to customers. Which of the following is most likely to be the factor that helped RST achieve this?

Accepted Answer

A)  Low information richness 
B)  Overload of information 
C)  High perceptual bias 
D)  Good communication 
E)  Effective electronic trail 
A)  Low information richness 
B)  Overload of information 
C)  High perceptual bias 
D)  Good communication 
E)  Effective electronic trail

Question 17

Which of the following is true of a wheel network?

Accepted Answer

A)  In a wheel network, members communicate with one another in a predetermined sequence. 
B)  In a wheel network, all the members of a group need to communicate with one another to perform at a high level. 
C)  In a wheel network, a group accomplishes its goals by directing communication to and from a central member. 
D)  In a wheel network operating in command groups, the efficiency of communication is low. 
E)  In a wheel network operating in command groups, performance in compromised. 
A)  In a wheel network, members communicate with one another in a predetermined sequence. 
B)  In a wheel network, all the members of a group need to communicate with one another to perform at a high level. 
C)  In a wheel network, a group accomplishes its goals by directing communication to and from a central member. 
D)  In a wheel network operating in command groups, the efficiency of communication is low. 
E)  In a wheel network operating in command groups, performance in compromised.

Question 18

Which of the following is true of feedback and the feedback phase of the communication process?

Accepted Answer

A)  Feedback phase is initiated by the original sender. 
B)  In the feedback phase, the original sender decides what message to send to the receiver. 
C)  In the feedback phase, the original receiver become the sender. 
D)  Feedback gives rise to misunderstandings. 
E)  Feedback keeps the senders and receivers from reaching a common understanding. 
A)  Feedback phase is initiated by the original sender. 
B)  In the feedback phase, the original sender decides what message to send to the receiver. 
C)  In the feedback phase, the original receiver become the sender. 
D)  Feedback gives rise to misunderstandings. 
E)  Feedback keeps the senders and receivers from reaching a common understanding.

Question 19

It is in the transmission phase of the communication process that a common understanding is ensured.

Accepted Answer

A) True 
 B)False

Question 20

In which of the following communication networks do group members communicate with every other group member?

Accepted Answer

A)  Circle network 
B)  Wheel network 
C)  All-channel network 
D)  Cubic network 
E)  Chain network 
A)  Circle network 
B)  Wheel network 
C)  All-channel network 
D)  Cubic network 
E)  Chain network

In a wheel network, every team member communicates with every other team member.

The pathway along which information flows throughout an organization is called _____.

Decoding is a general term that refers to anything that hampers any stage of the communication process.

Communication can still take place even in the absence of a common understanding.

Brian, the president of Midland Manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. Which of the following management techniques is used by Brian?

Managers can _____ by updating the production process to take advantage of new and more efficient technologies.

There is no one best communication medium for managers to rely on.

Which of the following is a disadvantage of face-to-face communication?

Communication among employees at the same level in the hierarchy, or sideways, is called horizontal communication.

Media low in information richness can carry an extensive amount of information and generally enable receivers and senders to come to a common understanding.

The process of translating a message into symbols is called decoding.

To be a good listener, a manager should:

Which of the following communication networks is often found in command groups with pooled task interdependence?

Which of the following is an element of linguistic style?

Define verbal and nonverbal communication. How does nonverbal communication reinforce verbal communication?

By encouraging its sales representatives to freely talk to their managers about the changing customer needs, RST Global increased its responsiveness to customers. Which of the following is most likely to be the factor that helped RST achieve this?

Which of the following is true of a wheel network?

Which of the following is true of feedback and the feedback phase of the communication process?

It is in the transmission phase of the communication process that a common understanding is ensured.

In which of the following communication networks do group members communicate with every other group member?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 16: Promoting Effective Communication

In a wheel network, every team member communicates with every other team member.

The pathway along which information flows throughout an organization is called _____.

Decoding is a general term that refers to anything that hampers any stage of the communication process.

Communication can still take place even in the absence of a common understanding.

Brian, the president of Midland Manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. Which of the following management techniques is used by Brian?

Managers can _____ by updating the production process to take advantage of new and more efficient technologies.

There is no one best communication medium for managers to rely on.

Which of the following is a disadvantage of face-to-face communication?

Communication among employees at the same level in the hierarchy, or sideways, is called horizontal communication.

Media low in information richness can carry an extensive amount of information and generally enable receivers and senders to come to a common understanding.

The process of translating a message into symbols is called decoding.

To be a good listener, a manager should:

Which of the following communication networks is often found in command groups with pooled task interdependence?

Which of the following is an element of linguistic style?

Define verbal and nonverbal communication. How does nonverbal communication reinforce verbal communication?

By encouraging its sales representatives to freely talk to their managers about the changing customer needs, RST Global increased its responsiveness to customers. Which of the following is most likely to be the factor that helped RST achieve this?

Which of the following is true of a wheel network?

Which of the following is true of feedback and the feedback phase of the communication process?

It is in the transmission phase of the communication process that a common understanding is ensured.

In which of the following communication networks do group members communicate with every other group member?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters