Question 1

Impersonal written communication is highest in information richness.

Accepted Answer

A) True 
 B)False

Question 2

Communication is the sharing of information between two or more individuals or groups to reach a common understanding.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true of face-to-face communication?

Accepted Answer

A)  It is low in information richness. 
B)  It enables managers to receive instant feedback. 
C)  It increases ambiguity. 
D)  It allows managers to cycle through the communication process only once to reach a common understanding. 
E)  It cannot be used to communicate complex information. 
A)  It is low in information richness. 
B)  It enables managers to receive instant feedback. 
C)  It increases ambiguity. 
D)  It allows managers to cycle through the communication process only once to reach a common understanding. 
E)  It cannot be used to communicate complex information.

Question 4

In a chain network, members communicate with one another in a predetermined sequence.

Accepted Answer

A) True 
 B)False

Question 5

In the communication process, encoding is the process of:

Accepted Answer

A)  removing anything that hampers any stage of the communication process. 
B)  translating a message into symbols. 
C)  translating a coded message back to its original form. 
D)  selecting an appropriate communication medium for the information that is to be communicated. 
E)  deciding what message to send to the original sender. 
A)  removing anything that hampers any stage of the communication process. 
B)  translating a message into symbols. 
C)  translating a coded message back to its original form. 
D)  selecting an appropriate communication medium for the information that is to be communicated. 
E)  deciding what message to send to the original sender.

Question 6

Which of the following must managers as senders of messages do?

Accepted Answer

A)  They must filter the information before sending. 
B)  They must encode messages in symbols that only they understand to maintain confidentiality. 
C)  They must select a medium which they are comfortable using irrespective of its appropriateness for the message. 
D)  They must select a medium that the receiver odoes not monitor. 
E)  They must ensure that a feedback mechanism is built into messages. 
A)  They must filter the information before sending. 
B)  They must encode messages in symbols that only they understand to maintain confidentiality. 
C)  They must select a medium which they are comfortable using irrespective of its appropriateness for the message. 
D)  They must select a medium that the receiver odoes not monitor. 
E)  They must ensure that a feedback mechanism is built into messages.

Question 7

A face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns is _____.

Accepted Answer

A)  management by exception 
B)  management by objectives 
C)  micromanagement 
D)  macromanagement 
E)  management by wandering around 
A)  management by exception 
B)  management by objectives 
C)  micromanagement 
D)  macromanagement 
E)  management by wandering around

Question 8

In the transmission phase of the communication process, the information that a sender wants to share is known as the _____.

Accepted Answer

A)  code 
B)  medium 
C)  message 
D)  trail 
E)  noise 
A)  code 
B)  medium 
C)  message 
D)  trail 
E)  noise

Question 9

Which of the following is true of a chain network?

Accepted Answer

A)  It enables flow of information to and from one central member of the group. 
B)  It usually does not to exist in teams. 
C)  It is found in groups with pooled task interdependence. 
D)  It does not require group members to communicate with each other. 
E)  It allows group members to only communicate with people who are similar to them in experiences. 
A)  It enables flow of information to and from one central member of the group. 
B)  It usually does not to exist in teams. 
C)  It is found in groups with pooled task interdependence. 
D)  It does not require group members to communicate with each other. 
E)  It allows group members to only communicate with people who are similar to them in experiences.

Question 10

How can managers be effective as senders of messages?

Accepted Answer

Managers can be effective as Send messag

Question 11

The person wishing to share information with some other person in the transmission phase of the communication process is known as the sender.

Accepted Answer

A) True 
 B)False

Question 12

Unofficial information that is of interest to the receivers within an organization but does not have an identifiable source is known as _____.

Accepted Answer

A)  jargon 
B)  rumor 
C)  noise 
D)  information enrichment 
E)  bias 
A)  jargon 
B)  rumor 
C)  noise 
D)  information enrichment 
E)  bias

Question 13

The pathways along which information flows in groups and teams and throughout an organization are called communication networks.

Accepted Answer

A) True 
 B)False

Question 14

The process of interpreting a coded message back to its original form is called encoding.

Accepted Answer

A) True 
 B)False

Question 15

_____ occurs when the meaning of a message changes as the message passes through a series of senders and receivers.

Accepted Answer

A)  Information enrichment 
B)  Noise 
C)  Information overload 
D)  Information distortion 
E)  Information collaboration 
A)  Information enrichment 
B)  Noise 
C)  Information overload 
D)  Information distortion 
E)  Information collaboration

Question 16

Which of the following is true of nonverbal communication?

Accepted Answer

A)  It includes encoding messages into written words. 
B)  Messages that cannot be sent through verbal channels cant be communicated nonverbally either. 
C)  It can be controlled more easily than verbal communication. 
D)  It reinforces verbal communication. 
E)  It cannot be used in congruence with verbal communication. 
A)  It includes encoding messages into written words. 
B)  Messages that cannot be sent through verbal channels cant be communicated nonverbally either. 
C)  It can be controlled more easily than verbal communication. 
D)  It reinforces verbal communication. 
E)  It cannot be used in congruence with verbal communication.

Question 17

An organization chart summarizes the informal pathways along which communication takes place.

Accepted Answer

A) True 
 B)False

Question 18

_____ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Accepted Answer

A)  Communication 
B)  Perception 
C)  Collaboration 
D)  Transmission 
E)  Feedback 
A)  Communication 
B)  Perception 
C)  Collaboration 
D)  Transmission 
E)  Feedback

Question 19

Discuss the importance of good communication and its relationship to an organization's competitive advantage.

Accepted Answer

An organization can gain a competitive a

Question 20

Which of the following forms of communication is lowest in information richness?

Accepted Answer

A)  E-mail 
B)  Video conference 
C)  Management by wandering around 
D)  Voice mail 
E)  Impersonal written communication 
A)  E-mail 
B)  Video conference 
C)  Management by wandering around 
D)  Voice mail 
E)  Impersonal written communication

Impersonal written communication is highest in information richness.

Communication is the sharing of information between two or more individuals or groups to reach a common understanding.

Which of the following is true of face-to-face communication?

In a chain network, members communicate with one another in a predetermined sequence.

In the communication process, encoding is the process of:

Which of the following must managers as senders of messages do?

A face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns is _____.

In the transmission phase of the communication process, the information that a sender wants to share is known as the _____.

Which of the following is true of a chain network?

How can managers be effective as senders of messages?

The person wishing to share information with some other person in the transmission phase of the communication process is known as the sender.

Unofficial information that is of interest to the receivers within an organization but does not have an identifiable source is known as _____.

The pathways along which information flows in groups and teams and throughout an organization are called communication networks.

The process of interpreting a coded message back to its original form is called encoding.

_____ occurs when the meaning of a message changes as the message passes through a series of senders and receivers.

Which of the following is true of nonverbal communication?

An organization chart summarizes the informal pathways along which communication takes place.

_____ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Discuss the importance of good communication and its relationship to an organization's competitive advantage.

Which of the following forms of communication is lowest in information richness?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 16: Promoting Effective Communication

Impersonal written communication is highest in information richness.

Communication is the sharing of information between two or more individuals or groups to reach a common understanding.

Which of the following is true of face-to-face communication?

In a chain network, members communicate with one another in a predetermined sequence.

In the communication process, encoding is the process of:

Which of the following must managers as senders of messages do?

A face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns is _____.

In the transmission phase of the communication process, the information that a sender wants to share is known as the _____.

Which of the following is true of a chain network?

How can managers be effective as senders of messages?

The person wishing to share information with some other person in the transmission phase of the communication process is known as the sender.

Unofficial information that is of interest to the receivers within an organization but does not have an identifiable source is known as _____.

The pathways along which information flows in groups and teams and throughout an organization are called communication networks.

The process of interpreting a coded message back to its original form is called encoding.

_____ occurs when the meaning of a message changes as the message passes through a series of senders and receivers.

Which of the following is true of nonverbal communication?

An organization chart summarizes the informal pathways along which communication takes place.

_____ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Discuss the importance of good communication and its relationship to an organization's competitive advantage.

Which of the following forms of communication is lowest in information richness?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters