Question 1

Telecommuters are:

Accepted Answer

A)  people who are employed by an organization but are permanently placed in a client location. 
B)  people who are employed by an organization but work out of offices in their own homes. 
C)  people who are employed by one organization but work for another client organization. 
D)  people who are always on the move; traveling back and forth to office, attending one client meeting after another. 
E)  people who are self-employed. 
A)  people who are employed by an organization but are permanently placed in a client location. 
B)  people who are employed by an organization but work out of offices in their own homes. 
C)  people who are employed by one organization but work for another client organization. 
D)  people who are always on the move; traveling back and forth to office, attending one client meeting after another. 
E)  people who are self-employed.

Question 2

Like wheel networks, chain networks also exist in teams.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is an example of nonverbal communication?

Accepted Answer

A)  A manager e-mailing his subordinates about an upcoming office party 
B)  A manager publicly praising one of his subordinates during a regular team meeting 
C)  A manager handing out a notice of termination to one of the underperforming employees 
D)  A manager frowning with disapproval at the sight of an employee who is dressed inappropriately 
E)  A manager announcing a reward for successful employee referrals in a notice posted in the office lounge 
A)  A manager e-mailing his subordinates about an upcoming office party 
B)  A manager publicly praising one of his subordinates during a regular team meeting 
C)  A manager handing out a notice of termination to one of the underperforming employees 
D)  A manager frowning with disapproval at the sight of an employee who is dressed inappropriately 
E)  A manager announcing a reward for successful employee referrals in a notice posted in the office lounge

Question 4

Which of the following is true of communication?

Accepted Answer

A)  It takes place even if a common understanding is not reached. 
B)  It does not involve individuals and groups; hence is not a human endeavor. 
C)  It is a necessity for gaining a competitive advantage. 
D)  It affects the responsiveness to customers negatively. 
E)  It plays little or no role in improving the quality or efficiency . 
A)  It takes place even if a common understanding is not reached. 
B)  It does not involve individuals and groups; hence is not a human endeavor. 
C)  It is a necessity for gaining a competitive advantage. 
D)  It affects the responsiveness to customers negatively. 
E)  It plays little or no role in improving the quality or efficiency .

Question 5

Wheel networks are usually found in teams as they allow the intense interactions characteristic of teamwork.

Accepted Answer

A) True 
 B)False

Question 6

Douglas put together a company newsletter to talk about general topics about the company to all of the employees. This is an example of _____.

Accepted Answer

A)  personal written communication 
B)  impersonal written communication 
C)  formal written communication 
D)  face-to-face communication 
E)  electronic verbal communication 
A)  personal written communication 
B)  impersonal written communication 
C)  formal written communication 
D)  face-to-face communication 
E)  electronic verbal communication

Question 7

A disadvantage of intranets is their lack of versatility as a communication medium.

Accepted Answer

A) True 
 B)False

Question 8

How can managers become better listeners?

Accepted Answer

Managers (and all other members of an or

Question 9

Joe is listening to Mat and trying to understand Mat's point of view. Joe is being:

Accepted Answer

A)  sympathetic. 
B)  empathetic. 
C)  aesthetic. 
D)  a good sender. 
E)  optimistic. 
A)  sympathetic. 
B)  empathetic. 
C)  aesthetic. 
D)  a good sender. 
E)  optimistic.

Question 10

The grapevine is a formal communication network along which official, accurate information flows.

Accepted Answer

A) True 
 B)False

Question 11

What is the importance of impersonal written communication?

Accepted Answer

Impersonal written communication is lowe

Question 12

Which of the following communication media is the second highest in information richness?

Accepted Answer

A)  Face-to-face communication 
B)  Personally addressed written communication 
C)  Spoken communication electronically transmitted 
D)  Impersonal written communication 
E)  Communication by means of formal meetings 
A)  Face-to-face communication 
B)  Personally addressed written communication 
C)  Spoken communication electronically transmitted 
D)  Impersonal written communication 
E)  Communication by means of formal meetings

Question 13

Which of the following is true of impersonal written communication?

Accepted Answer

A)  It is highest in information richness. 
B)  It is addressed to particular receivers. 
C)  It does not allow documentation of the messages exchanged. 
D)  It generally does not result in feedback. 
E)  It cannot be retrieved electronically. 
A)  It is highest in information richness. 
B)  It is addressed to particular receivers. 
C)  It does not allow documentation of the messages exchanged. 
D)  It generally does not result in feedback. 
E)  It cannot be retrieved electronically.

Question 14

The informal organizational network through which unofficial information flows is called _____.

Accepted Answer

A)  the grapevine 
B)  the all-channel network 
C)  the wheel network 
D)  the circle network 
E)  the chain network 
A)  the grapevine 
B)  the all-channel network 
C)  the wheel network 
D)  the circle network 
E)  the chain network

Question 15

Joey's nodding in agreement is a form of _____.

Accepted Answer

A)  verbal communication 
B)  nonverbal communication 
C)  vociferation 
D)  documented communication 
E)  catalogued communication 
A)  verbal communication 
B)  nonverbal communication 
C)  vociferation 
D)  documented communication 
E)  catalogued communication

Question 16

Filtering occurs when senders withhold part of a message because they think the receiver does not need the information or will not want to receive it.

Accepted Answer

A) True 
 B)False

Question 17

The ways in which men communicate emphasize _____.

Accepted Answer

A)  similarities 
B)  status differences 
C)  comradeship 
D)  team spirit 
E)  companionship 
A)  similarities 
B)  status differences 
C)  comradeship 
D)  team spirit 
E)  companionship

Question 18

In which of the following communication networks do members communicate with one another in a predetermined sequence?

Accepted Answer

A)  Chain network 
B)  Wheel network 
C)  All-channel network 
D)  Circle network 
E)  Grapevine network 
A)  Chain network 
B)  Wheel network 
C)  All-channel network 
D)  Circle network 
E)  Grapevine network

Question 19

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is referred to as _____.

Accepted Answer

A)  the Internet 
B)  the intranet 
C)  the grapevine 
D)  the all-channel network 
E)  the feedback network 
A)  the Internet 
B)  the intranet 
C)  the grapevine 
D)  the all-channel network 
E)  the feedback network

Question 20

The feedback phase of a communication process is initiated by a receiver who then becomes the sender.

Accepted Answer

A) True 
 B)False

Telecommuters are:

Like wheel networks, chain networks also exist in teams.

Which of the following is an example of nonverbal communication?

Which of the following is true of communication?

Wheel networks are usually found in teams as they allow the intense interactions characteristic of teamwork.

Douglas put together a company newsletter to talk about general topics about the company to all of the employees. This is an example of _____.

A disadvantage of intranets is their lack of versatility as a communication medium.

How can managers become better listeners?

Joe is listening to Mat and trying to understand Mat's point of view. Joe is being:

The grapevine is a formal communication network along which official, accurate information flows.

What is the importance of impersonal written communication?

Which of the following communication media is the second highest in information richness?

Which of the following is true of impersonal written communication?

The informal organizational network through which unofficial information flows is called _____.

Joey's nodding in agreement is a form of _____.

Filtering occurs when senders withhold part of a message because they think the receiver does not need the information or will not want to receive it.

The ways in which men communicate emphasize _____.

In which of the following communication networks do members communicate with one another in a predetermined sequence?

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is referred to as _____.

The feedback phase of a communication process is initiated by a receiver who then becomes the sender.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 16: Promoting Effective Communication

Telecommuters are:

Like wheel networks, chain networks also exist in teams.

Which of the following is an example of nonverbal communication?

Which of the following is true of communication?

Wheel networks are usually found in teams as they allow the intense interactions characteristic of teamwork.

Douglas put together a company newsletter to talk about general topics about the company to all of the employees. This is an example of _____.

A disadvantage of intranets is their lack of versatility as a communication medium.

How can managers become better listeners?

Joe is listening to Mat and trying to understand Mat's point of view. Joe is being:

The grapevine is a formal communication network along which official, accurate information flows.

What is the importance of impersonal written communication?

Which of the following communication media is the second highest in information richness?

Which of the following is true of impersonal written communication?

The informal organizational network through which unofficial information flows is called _____.

Joey's nodding in agreement is a form of _____.

Filtering occurs when senders withhold part of a message because they think the receiver does not need the information or will not want to receive it.

The ways in which men communicate emphasize _____.

In which of the following communication networks do members communicate with one another in a predetermined sequence?

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is referred to as _____.

The feedback phase of a communication process is initiated by a receiver who then becomes the sender.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters