Question 1

_____ shows whether an organization can pay claims of short-term creditors without selling inventory.

Accepted Answer

A)  Quick ratio 
B)  Current ratio 
C)  Days sales outstanding ratio 
D)  Inventory turnover ratio 
E)  Profit ratio 
A)  Quick ratio 
B)  Current ratio 
C)  Days sales outstanding ratio 
D)  Inventory turnover ratio 
E)  Profit ratio

Question 2

When managers personally supervise subordinates, they lead by example and help subordinates develop and increase their own skill levels.

Accepted Answer

A) True 
 B)False

Question 3

Assessing the need for change calls for two important activities: recognizing that there is a problem and identifying its source.

Accepted Answer

A) True 
 B)False

Question 4

Control mean just reacting to events after they have occurred and nothing more.

Accepted Answer

A) True 
 B)False

Question 5

In practice, managers can only measure the actual outputs that result from the behavior of their members and not the behaviors themselves.

Accepted Answer

A) True 
 B)False

Question 6

What are stretch goals?

Accepted Answer

If goals are set at an impossibly high l

Question 7

What is the most immediate and potent form of behavior control?

Accepted Answer

A)  SOPs 
B)  An MBO system 
C)  Rules 
D)  Direct supervision 
E)  Bureaucracy 
A)  SOPs 
B)  An MBO system 
C)  Rules 
D)  Direct supervision 
E)  Bureaucracy

Question 8

Which of the following is true of direct supervision?

Accepted Answer

A)  It is an inexpensive form of control. 
B)  It can demotivate subordinates. 
C)  It is the least potent form of behavior control. 
D)  It is feasible for complex jobs. 
E)  It is preferred over bureaucratic control. 
A)  It is an inexpensive form of control. 
B)  It can demotivate subordinates. 
C)  It is the least potent form of behavior control. 
D)  It is feasible for complex jobs. 
E)  It is preferred over bureaucratic control.

Question 9

The least powerful form of behavior control is direct supervision of a subordinate by a manager.

Accepted Answer

A) True 
 B)False

Question 10

As the regional manager, Ted's performance is evaluated on the difference between the sales revenues generated by his region and the cost of making those goods and services. Ted is being evaluated using:

Accepted Answer

A)  a profit budget approach. 
B)  a revenue budget approach. 
C)  a cash flow budget approach. 
D)  a cost budget approach. 
E)  an expense budget approach. 
A)  a profit budget approach. 
B)  a revenue budget approach. 
C)  a cash flow budget approach. 
D)  a cost budget approach. 
E)  an expense budget approach.

Question 11

The subjectivity of financial measures of performance is the reason why managers use them to measure the efficiency and effectiveness of their organizations.

Accepted Answer

A) True 
 B)False

Question 12

MBO starts when top managers:

Accepted Answer

A)  determine subordinates' goals. 
B)  review subordinates' progress toward meeting goals. 
C)  resort to direct supervision. 
D)  establish organizational objectives. 
E)  link performance evaluations to rewards. 
A)  determine subordinates' goals. 
B)  review subordinates' progress toward meeting goals. 
C)  resort to direct supervision. 
D)  establish organizational objectives. 
E)  link performance evaluations to rewards.

Question 13

_____ allows managers to become personally involved with their subordinates and mentor them.

Accepted Answer

A)  Clan control 
B)  An MBO system 
C)  Bureaucratic control 
D)  Output control 
E)  Direct supervision 
A)  Clan control 
B)  An MBO system 
C)  Bureaucratic control 
D)  Output control 
E)  Direct supervision

Question 14

The final step in the control process is to:

Accepted Answer

A)  initiate corrective action. 
B)  measure actual performance. 
C)  establish the standards of performance. 
D)  compare actual performance to the standards. 
E)  establish targets. 
A)  initiate corrective action. 
B)  measure actual performance. 
C)  establish the standards of performance. 
D)  compare actual performance to the standards. 
E)  establish targets.

Question 15

Describe Lewin's Force-Field Theory.

Accepted Answer

According to Lewin's force-field theory,

Question 16

Output control and behavior control are appropriate for the most important and significant organizational activities.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following can hurt the performance of an organization?

Accepted Answer

A)  Adopting realistic performance standards 
B)  Setting stretch goals for employees 
C)  Establishing operating budgets that regulate how managers and workers attain their goals 
D)  Using output controls to motivate managers and employees at different levels 
E)  Focussing on only one standard instead of a hundred different standards 
A)  Adopting realistic performance standards 
B)  Setting stretch goals for employees 
C)  Establishing operating budgets that regulate how managers and workers attain their goals 
D)  Using output controls to motivate managers and employees at different levels 
E)  Focussing on only one standard instead of a hundred different standards

Question 18

Which of the following is true of the control process?

Accepted Answer

A)  Managers can easily take corrective action when reasons for poor performance are identified. 
B)  Outputs and behavior can be measured easily always. 
C)  It is easy to measure the outputs and behavior of complex, nonroutine activities. 
D)  Managers should never revise performance standards to a lower level. 
E)  Managers develop performance standards to measure behavior first and then outputs. 
A)  Managers can easily take corrective action when reasons for poor performance are identified. 
B)  Outputs and behavior can be measured easily always. 
C)  It is easy to measure the outputs and behavior of complex, nonroutine activities. 
D)  Managers should never revise performance standards to a lower level. 
E)  Managers develop performance standards to measure behavior first and then outputs.

Question 19

Which of the following steps of the organizational change process includes benchmarking?

Accepted Answer

A)  Introducing and managing change 
B)  Assessing the need for change 
C)  Deciding on the change to make 
D)  Implementing the change 
E)  Evaluating the change 
A)  Introducing and managing change 
B)  Assessing the need for change 
C)  Deciding on the change to make 
D)  Implementing the change 
E)  Evaluating the change

Question 20

The final step in the control process is to evaluate the results and bring about change as appropriate.

Accepted Answer

A) True 
 B)False

_____ shows whether an organization can pay claims of short-term creditors without selling inventory.

When managers personally supervise subordinates, they lead by example and help subordinates develop and increase their own skill levels.

Assessing the need for change calls for two important activities: recognizing that there is a problem and identifying its source.

Control mean just reacting to events after they have occurred and nothing more.

In practice, managers can only measure the actual outputs that result from the behavior of their members and not the behaviors themselves.

What are stretch goals?

What is the most immediate and potent form of behavior control?

Which of the following is true of direct supervision?

The least powerful form of behavior control is direct supervision of a subordinate by a manager.

As the regional manager, Ted's performance is evaluated on the difference between the sales revenues generated by his region and the cost of making those goods and services. Ted is being evaluated using:

The subjectivity of financial measures of performance is the reason why managers use them to measure the efficiency and effectiveness of their organizations.

MBO starts when top managers:

_____ allows managers to become personally involved with their subordinates and mentor them.

The final step in the control process is to:

Describe Lewin's Force-Field Theory.

Output control and behavior control are appropriate for the most important and significant organizational activities.

Which of the following can hurt the performance of an organization?

Which of the following is true of the control process?

Which of the following steps of the organizational change process includes benchmarking?

The final step in the control process is to evaluate the results and bring about change as appropriate.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 11: Organizational Control and Change

_____ shows whether an organization can pay claims of short-term creditors without selling inventory.

When managers personally supervise subordinates, they lead by example and help subordinates develop and increase their own skill levels.

Assessing the need for change calls for two important activities: recognizing that there is a problem and identifying its source.

Control mean just reacting to events after they have occurred and nothing more.

In practice, managers can only measure the actual outputs that result from the behavior of their members and not the behaviors themselves.

What are stretch goals?

What is the most immediate and potent form of behavior control?

Which of the following is true of direct supervision?

The least powerful form of behavior control is direct supervision of a subordinate by a manager.

As the regional manager, Ted's performance is evaluated on the difference between the sales revenues generated by his region and the cost of making those goods and services. Ted is being evaluated using:

The subjectivity of financial measures of performance is the reason why managers use them to measure the efficiency and effectiveness of their organizations.

MBO starts when top managers:

_____ allows managers to become personally involved with their subordinates and mentor them.

The final step in the control process is to:

Describe Lewin's Force-Field Theory.

Output control and behavior control are appropriate for the most important and significant organizational activities.

Which of the following can hurt the performance of an organization?

Which of the following is true of the control process?

Which of the following steps of the organizational change process includes benchmarking?

The final step in the control process is to evaluate the results and bring about change as appropriate.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters