Question 1

Control helps managers build competitive advantage.

Accepted Answer

A) True 
 B)False

Question 2

Why is return on investment (ROI) the most commonly used financial performance measure?

Accepted Answer

A)  It measures how far profits can decline before managers cannot meet interest changes. 
B)  It measures how efficiently managers are collecting revenues from customers to pay expenses. 
C)  It shows whether organizations can pay claims of short-term creditors without selling inventory. 
D)  It measures how efficiently managers are turning inventory over. 
E)  It allows managers of one organization to compare performance with that of other organizations. 
A)  It measures how far profits can decline before managers cannot meet interest changes. 
B)  It measures how efficiently managers are collecting revenues from customers to pay expenses. 
C)  It shows whether organizations can pay claims of short-term creditors without selling inventory. 
D)  It measures how efficiently managers are turning inventory over. 
E)  It allows managers of one organization to compare performance with that of other organizations.

Question 3

Starling Manufacturing Inc. has carefully set up strict specifications for raw materials that are sourced from suppliers. It follows a three-step approval process to select new suppliers and ensures that they are aware of raw material specifications. This is an example of:

Accepted Answer

A)  concurrent control. 
B)  feedforward control. 
C)  feedback control. 
D)  bureaucratic control. 
E)  clan control. 
A)  concurrent control. 
B)  feedforward control. 
C)  feedback control. 
D)  bureaucratic control. 
E)  clan control.

Question 4

Which of the following is a mechanism of behavior control?

Accepted Answer

A)  Clan control 
B)  Direct supervision 
C)  Output control 
D)  Feedback control 
E)  Organizational change 
A)  Clan control 
B)  Direct supervision 
C)  Output control 
D)  Feedback control 
E)  Organizational change

Question 5

Profit ratios measure how well managers have protected organizational resources to be able to meet short-term obligations.

Accepted Answer

A) True 
 B)False

Question 6

The operating margin is calculated by dividing a company's operating profit by sales revenues.

Accepted Answer

A) True 
 B)False

Question 7

Control is not concerned with keeping employees focused on the important problems confronting the organization but with reacting to events after they have occurred.

Accepted Answer

A) True 
 B)False

Question 8

As a part of the controlling process, managers monitor and evaluate the organization's strategy to see if it is working.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following types of controls helps monitor the quality of goods or services provided during the production process?

Accepted Answer

A)  Feedforward control 
B)  Concurrent control 
C)  Feedback control 
D)  Bureaucratic control 
E)  Clan control 
A)  Feedforward control 
B)  Concurrent control 
C)  Feedback control 
D)  Bureaucratic control 
E)  Clan control

Question 10

Discuss the four major types of financial measures.

Accepted Answer

Profit ratios measure how efficiently ma

Question 11

Organizations with entrepreneurial, flexible cultures, such as high-tech companies, are much easier to change.

Accepted Answer

A) True 
 B)False

Question 12

Define evolutionary and revolutionary change.

Accepted Answer

Evolutionary change is gradual, incremen

Question 13

During the input stage, managers use __________ control procedures to anticipate problems before they occur.

Accepted Answer

A)  input 
B)  conversion 
C)  output 
D)  feedforward 
E)  feedback 
A)  input 
B)  conversion 
C)  output 
D)  feedforward 
E)  feedback

Question 14

Which of the following types of controls do managers use during the conversion stage to gain feedback on the conversion process?

Accepted Answer

A)  Feedforward control 
B)  Bureaucratic control 
C)  Concurrent control 
D)  Feedback control 
E)  Clan control 
A)  Feedforward control 
B)  Bureaucratic control 
C)  Concurrent control 
D)  Feedback control 
E)  Clan control

Question 15

It is more challenging for managers to measure outputs or behavior when an organization and its members perform nonroutine activities.

Accepted Answer

A) True 
 B)False

Question 16

An organization is said to be highly leveraged if it uses more debt than equity to finance its ongoing operations.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true of measuring actual performance?

Accepted Answer

A)  Managers can either evaluate output or behavior, never both. 
B)  Outputs and behavior can be measured easily always. 
C)  It is easy to measure outputs and behavior of complex, nonroutine activities. 
D)  Outputs are easier to measure because they are more tangible and objective. 
E)  Managers develop performance stands to measure behavior first and then outputs. 
A)  Managers can either evaluate output or behavior, never both. 
B)  Outputs and behavior can be measured easily always. 
C)  It is easy to measure outputs and behavior of complex, nonroutine activities. 
D)  Outputs are easier to measure because they are more tangible and objective. 
E)  Managers develop performance stands to measure behavior first and then outputs.

Question 18

Control by means of a comprehensive system of rules and standard operating procedures (SOPs) is known as:

Accepted Answer

A)  bureaucratic control. 
B)  management by objective. 
C)  output control. 
D)  clan control. 
E)  behavior control. 
A)  bureaucratic control. 
B)  management by objective. 
C)  output control. 
D)  clan control. 
E)  behavior control.

Question 19

Which of the following is true of direct supervision?

Accepted Answer

A)  It is an expensive form of behavior control. 
B)  It is the least potent form of behavior control. 
C)  Direct supervision is preferred to output control. 
D)  Close scrutiny motivates employees to make their own decisions. 
E)  Personal control through direct supervision is feasible for all jobs. 
A)  It is an expensive form of behavior control. 
B)  It is the least potent form of behavior control. 
C)  Direct supervision is preferred to output control. 
D)  Close scrutiny motivates employees to make their own decisions. 
E)  Personal control through direct supervision is feasible for all jobs.

Question 20

Revolutionary change is gradual, incremental, and narrowly focused.

Accepted Answer

A) True 
 B)False

Control helps managers build competitive advantage.

Why is return on investment (ROI) the most commonly used financial performance measure?

Starling Manufacturing Inc. has carefully set up strict specifications for raw materials that are sourced from suppliers. It follows a three-step approval process to select new suppliers and ensures that they are aware of raw material specifications. This is an example of:

Which of the following is a mechanism of behavior control?

Profit ratios measure how well managers have protected organizational resources to be able to meet short-term obligations.

The operating margin is calculated by dividing a company's operating profit by sales revenues.

Control is not concerned with keeping employees focused on the important problems confronting the organization but with reacting to events after they have occurred.

As a part of the controlling process, managers monitor and evaluate the organization's strategy to see if it is working.

Which of the following types of controls helps monitor the quality of goods or services provided during the production process?

Discuss the four major types of financial measures.

Organizations with entrepreneurial, flexible cultures, such as high-tech companies, are much easier to change.

Define evolutionary and revolutionary change.

During the input stage, managers use __________ control procedures to anticipate problems before they occur.

Which of the following types of controls do managers use during the conversion stage to gain feedback on the conversion process?

It is more challenging for managers to measure outputs or behavior when an organization and its members perform nonroutine activities.

An organization is said to be highly leveraged if it uses more debt than equity to finance its ongoing operations.

Which of the following is true of measuring actual performance?

Control by means of a comprehensive system of rules and standard operating procedures (SOPs) is known as:

Which of the following is true of direct supervision?

Revolutionary change is gradual, incremental, and narrowly focused.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 11: Organizational Control and Change

Control helps managers build competitive advantage.

Why is return on investment (ROI) the most commonly used financial performance measure?

Starling Manufacturing Inc. has carefully set up strict specifications for raw materials that are sourced from suppliers. It follows a three-step approval process to select new suppliers and ensures that they are aware of raw material specifications. This is an example of:

Which of the following is a mechanism of behavior control?

Profit ratios measure how well managers have protected organizational resources to be able to meet short-term obligations.

The operating margin is calculated by dividing a company's operating profit by sales revenues.

Control is not concerned with keeping employees focused on the important problems confronting the organization but with reacting to events after they have occurred.

As a part of the controlling process, managers monitor and evaluate the organization's strategy to see if it is working.

Which of the following types of controls helps monitor the quality of goods or services provided during the production process?

Discuss the four major types of financial measures.

Organizations with entrepreneurial, flexible cultures, such as high-tech companies, are much easier to change.

Define evolutionary and revolutionary change.

During the input stage, managers use __________ control procedures to anticipate problems before they occur.

Which of the following types of controls do managers use during the conversion stage to gain feedback on the conversion process?

It is more challenging for managers to measure outputs or behavior when an organization and its members perform nonroutine activities.

An organization is said to be highly leveraged if it uses more debt than equity to finance its ongoing operations.

Which of the following is true of measuring actual performance?

Control by means of a comprehensive system of rules and standard operating procedures (SOPs) is known as:

Which of the following is true of direct supervision?

Revolutionary change is gradual, incremental, and narrowly focused.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters