Question 1

In the context of management, rules refer to:

Accepted Answer

A)  a reporting relationship in which an employee receives orders from only one superior. 
B)  the ability of an individual to act on his own accord without direction from a superior. 
C)  formal written instructions that specify actions to be taken under different circumstances. 
D)  the performance gains that result when individuals and departments coordinate their actions. 
E)  the methodical arrangement of positions to provide the organization with the greatest benefit. 
A)  a reporting relationship in which an employee receives orders from only one superior. 
B)  the ability of an individual to act on his own accord without direction from a superior. 
C)  formal written instructions that specify actions to be taken under different circumstances. 
D)  the performance gains that result when individuals and departments coordinate their actions. 
E)  the methodical arrangement of positions to provide the organization with the greatest benefit.

Question 2

_____ is the performance gain caused by two or more departments coordinating their efforts.

Accepted Answer

A)  Synergy 
B)  Entropy 
C)  Esprit de corps 
D)  Order 
E)  Equity 
A)  Synergy 
B)  Entropy 
C)  Esprit de corps 
D)  Order 
E)  Equity

Question 3

Describe how the need to increase organizational efficiency guided the evolution of management theory.

Accepted Answer

The evolution of modern management began

Question 4

Increasing the level of job specialization reduces efficiency and leads to lower organizational performance.

Accepted Answer

A) True 
 B)False

Question 5

_____ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations.

Accepted Answer

A)  Hawthorne studies 
B)  Organizational behavior 
C)  Management science 
D)  Scientific management 
E)  Administrative management 
A)  Hawthorne studies 
B)  Organizational behavior 
C)  Management science 
D)  Scientific management 
E)  Administrative management

Question 6

According to Taylor, the production process becomes more efficient with:

Accepted Answer

A)  an increase in the effort that each worker puts in to produce a unit of output. 
B)  an increase in the amount of time required to produce a unit of output. 
C)  an increase in division of labor through specialization. 
D)  the use of informal-rule-of thumb knowledge. 
E)  the use of intuitive knowledge. 
A)  an increase in the effort that each worker puts in to produce a unit of output. 
B)  an increase in the amount of time required to produce a unit of output. 
C)  an increase in division of labor through specialization. 
D)  the use of informal-rule-of thumb knowledge. 
E)  the use of intuitive knowledge.

Question 7

Which of the following statements is consistent with the principles of scientific management?

Accepted Answer

A)  Stick to the current method of performing tasks and focus only on increasing the speed. 
B)  New methods of performing tasks ought to be communicated verbally rather than in writing. 
C)  Allow workers to establish their own rules and SOPs. 
D)  Establish a standard pay system that is independent of performance. 
E)  Increase job specialization in order to make the production process more efficient. 
A)  Stick to the current method of performing tasks and focus only on increasing the speed. 
B)  New methods of performing tasks ought to be communicated verbally rather than in writing. 
C)  Allow workers to establish their own rules and SOPs. 
D)  Establish a standard pay system that is independent of performance. 
E)  Increase job specialization in order to make the production process more efficient.

Question 8

Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization.

Accepted Answer

A) True 
 B)False

Question 9

According to Henri Fayol, esprit de corps refers to:

Accepted Answer

A)  the ability to act on one's own without direction from a superior. 
B)  shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group. 
C)  the justice, impartiality, and fairness to which all organizational members are entitled. 
D)  the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities. 
E)  obedience, energy, application, and other outward marks of respect for a superior's authority. 
A)  the ability to act on one's own without direction from a superior. 
B)  shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group. 
C)  the justice, impartiality, and fairness to which all organizational members are entitled. 
D)  the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities. 
E)  obedience, energy, application, and other outward marks of respect for a superior's authority.

Question 10

Authority gives managers the right to direct and control their subordinates' behavior to achieve organizational goals.

Accepted Answer

A) True 
 B)False

Question 11

According to Fayol, the fewer the levels in the managerial hierarchy of an organization, the faster the pace of planning and organizing.

Accepted Answer

A) True 
 B)False

Question 12

Authority is more likely to be exercised effectively in an organization when positions are not arranged hierarchically.

Accepted Answer

A) True 
 B)False

Question 13

Management science theory focuses on the use of rigorous quantitative techniques to help managers.

Accepted Answer

A) True 
 B)False

Question 14

An engineer receives orders from and reports to both his department manager as well as project manager. This violates Fayol's principle of:

Accepted Answer

A)  centralization. 
B)  unity of command. 
C)  unity of direction. 
D)  division of labor. 
E)  esprit de corps. 
A)  centralization. 
B)  unity of command. 
C)  unity of direction. 
D)  division of labor. 
E)  esprit de corps.

Question 15

Which of the following principles of management by Henri Fayol specifies that an employee should report to only one superior?

Accepted Answer

A)  Line of authority 
B)  Unity of command 
C)  Centralization 
D)  Esprit de corps 
E)  Decentralization 
A)  Line of authority 
B)  Unity of command 
C)  Centralization 
D)  Esprit de corps 
E)  Decentralization

Question 16

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization?

Accepted Answer

A)  Managers should avoid involving workers in analyzing their jobs to identify better ways to perform tasks as this could lead to employees underperforming. 
B)  If workers have the relevant knowledge, then workers, rather than managers, should be in control of the work process itself. 
C)  The formal line of authority and vertical chain of command are the most essential steps to effective management. 
D)  Members of different departments should avoid working together in cross-departmental teams to accomplish projects in order to minimize duplication of effort. 
E)  Managers' formal authority deriving from their position in the hierarchy should decide who will lead at any particular moment. 
A)  Managers should avoid involving workers in analyzing their jobs to identify better ways to perform tasks as this could lead to employees underperforming. 
B)  If workers have the relevant knowledge, then workers, rather than managers, should be in control of the work process itself. 
C)  The formal line of authority and vertical chain of command are the most essential steps to effective management. 
D)  Members of different departments should avoid working together in cross-departmental teams to accomplish projects in order to minimize duplication of effort. 
E)  Managers' formal authority deriving from their position in the hierarchy should decide who will lead at any particular moment.

Question 17

Which of the following is an example of a rule?

Accepted Answer

A)  A general mandatory guideline asking all employees to leave their work machines in good order 
B)  A statement issued by the company specifying the sales projection for the next fiscal year 
C)  An informal code of conduct recommending that employees help each other if time permits 
D)  A recommendation by the HR department that employees wear formal clothes during the week 
E)  A suggestion by the technical department to save all work-related files on D drive 
A)  A general mandatory guideline asking all employees to leave their work machines in good order 
B)  A statement issued by the company specifying the sales projection for the next fiscal year 
C)  An informal code of conduct recommending that employees help each other if time permits 
D)  A recommendation by the HR department that employees wear formal clothes during the week 
E)  A suggestion by the technical department to save all work-related files on D drive

Question 18

According to Henri Fayol, discipline refers to:

Accepted Answer

A)  the ability to act on one's own without direction from a superior. 
B)  shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group. 
C)  the justice, impartiality, and fairness to which all organizational members are entitled. 
D)  the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities. 
E)  Stability of tenure of personnel 
A)  the ability to act on one's own without direction from a superior. 
B)  shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group. 
C)  the justice, impartiality, and fairness to which all organizational members are entitled. 
D)  the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities. 
E)  Stability of tenure of personnel

Question 19

Discuss Fayol's principles of management.

Accepted Answer

Henri Fayol identified 14 principles tha

Question 20

The contingency theory suggests that there is always one best way to organize.

Accepted Answer

A) True 
 B)False

In the context of management, rules refer to:

_____ is the performance gain caused by two or more departments coordinating their efforts.

Describe how the need to increase organizational efficiency guided the evolution of management theory.

Increasing the level of job specialization reduces efficiency and leads to lower organizational performance.

_____ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations.

According to Taylor, the production process becomes more efficient with:

Which of the following statements is consistent with the principles of scientific management?

Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization.

According to Henri Fayol, esprit de corps refers to:

Authority gives managers the right to direct and control their subordinates' behavior to achieve organizational goals.

According to Fayol, the fewer the levels in the managerial hierarchy of an organization, the faster the pace of planning and organizing.

Authority is more likely to be exercised effectively in an organization when positions are not arranged hierarchically.

Management science theory focuses on the use of rigorous quantitative techniques to help managers.

An engineer receives orders from and reports to both his department manager as well as project manager. This violates Fayol's principle of:

Which of the following principles of management by Henri Fayol specifies that an employee should report to only one superior?

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization?

Which of the following is an example of a rule?

According to Henri Fayol, discipline refers to:

Discuss Fayol's principles of management.

The contingency theory suggests that there is always one best way to organize.

Managers and Managing

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 2: The Evolution of Management

In the context of management, rules refer to:

_____ is the performance gain caused by two or more departments coordinating their efforts.

Describe how the need to increase organizational efficiency guided the evolution of management theory.

Increasing the level of job specialization reduces efficiency and leads to lower organizational performance.

_____ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations.

According to Taylor, the production process becomes more efficient with:

Which of the following statements is consistent with the principles of scientific management?

Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization.

According to Henri Fayol, esprit de corps refers to:

Authority gives managers the right to direct and control their subordinates' behavior to achieve organizational goals.

According to Fayol, the fewer the levels in the managerial hierarchy of an organization, the faster the pace of planning and organizing.

Authority is more likely to be exercised effectively in an organization when positions are not arranged hierarchically.

Management science theory focuses on the use of rigorous quantitative techniques to help managers.

An engineer receives orders from and reports to both his department manager as well as project manager. This violates Fayol's principle of:

Which of the following principles of management by Henri Fayol specifies that an employee should report to only one superior?

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization?

Which of the following is an example of a rule?

According to Henri Fayol, discipline refers to:

Discuss Fayol's principles of management.

The contingency theory suggests that there is always one best way to organize.

Managers and Managing

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters