Exam 12: Human Resource Management

A(n) _____ clusters jobs into categories reflecting their relative importance to the organization and its goals, levels of skill required, and other characteristics managers consider important.

List at least five guidelines for giving effective performance feedback that contributes to employee motivation and performance.

An informal appraisal is conducted at a set time during the year and is based on performance dimensions and measures that were specified in advance.

The National Labor Relations Act of 1935 prohibits workers from organizing into unions.

_____ is the process by which a manager shares performance appraisal information with a subordinate and develops a plan for the future development of that subordinate.

A subjective appraisal is an appraisal that is based on perceptions of traits, behaviors, or results.

The process of identifying the tasks, duties, and responsibilities that make up a job and the knowledge, skills, and abilities needed to perform the job is collectively known as _____.

Development activities tend to take place at the lower levels of management of the organization, while training activities tend to take place at the higher levels of the organization.

At the beginning of a fiscal year, Bob undertakes various activities to make demand and supply forecasts. Bob does these activities as a part of _____.

An honest assessment of the advantages and disadvantages of a job and organization is called a job appraisal.

Gathering background information, performance tests, physical ability tests, and references are all examples of _____.

In a 360-degree appraisal, a manager receives feedback based on evaluations by his or her superior alone.

Using grievance procedures, workers who believe they are not being fairly treated are allowed to voice their concerns and have their interests represented by the union.

Before creating training and development programs, managers should perform a _____ to determine which employees require training or development and what type of skills or knowledge they ought to acquire.

Newly-hired trucking employees of a courier delivery service ride with experienced drivers during deliveries to familiarize themselves with routes, timings, and driving conditions. This method of imparting training is an example of _____.

_____ includes all the activities managers engage in to develop a pool of qualified candidates for open positions.

Performance appraisal is the evaluation of employees' job performance and contributions to the organization.

Pay structure is the arrangement of jobs into categories reflecting their relative importance to the organization and its goals, levels of skill required, and other characteristics.

A disadvantage of outsourcing is increased cost and decreased flexibility.

The routine selection process for becoming a law enforcement officer includes tests that measure an applicant's ability to perform certain job-specific tasks such as running stairs, dragging a weight, or climbing a wall. This is an example of a(n) _____.