Question 1

_____ drew attention to the important distinction between intrinsic motivation and extrinsic motivation.

Accepted Answer

A)  Maslow's hierarchy of needs 
B)  Alderfer's ERG theory 
C)  Herzberg's motivator-hygiene theory 
D)  McClelland's theory of needs 
E)  Equity theory 
A)  Maslow's hierarchy of needs 
B)  Alderfer's ERG theory 
C)  Herzberg's motivator-hygiene theory 
D)  McClelland's theory of needs 
E)  Equity theory

Question 2

According to Maslow's hierarchy of needs, by providing adequate medical benefits and safe working conditions, managers satisfy their employees' _____.

Accepted Answer

A)  need for self-actualization 
B)  need for safety 
C)  need for affiliation 
D)  need for recognition 
E)  need for power 
A)  need for self-actualization 
B)  need for safety 
C)  need for affiliation 
D)  need for recognition 
E)  need for power

Question 3

Julia perceives that she is working harder than a number of her coworkers and being paid less when compared to them. Julia is likely to be motivated to:

Accepted Answer

A)  improve her work attendance. 
B)  increase her working hours. 
C)  raise her work inputs. 
D)  ask for more work. 
E)  decline a promotion. 
A)  improve her work attendance. 
B)  increase her working hours. 
C)  raise her work inputs. 
D)  ask for more work. 
E)  decline a promotion.

Question 4

As a reward for completing his assignment two weeks ahead of schedule, Scott rewarded himself with a long vacation. The reward is a(n) _____.

Accepted Answer

A)  vicarious reinforcer 
B)  negative reinforcer 
C)  self-reinforcer 
D)  relative-reinforcer 
E)  absolute-reinforcer 
A)  vicarious reinforcer 
B)  negative reinforcer 
C)  self-reinforcer 
D)  relative-reinforcer 
E)  absolute-reinforcer

Question 5

A manager provides outcomes to his subordinates for good performance in the form of rewards that they value. According to the expectancy theory, the manager is working on:

Accepted Answer

A)  valence. 
B)  instrumentality. 
C)  determinism. 
D)  self-actualization. 
E)  positivism. 
A)  valence. 
B)  instrumentality. 
C)  determinism. 
D)  self-actualization. 
E)  positivism.

Question 6

In what way do the theories of Maslow and Alderfer resemble each other?

Accepted Answer

A)  Both theories agree that self-actualization form the base of the needs-hierarchy. 
B)  Both theories agree that a person can only be motivated by one need at a time. 
C)  Both theories agree that as lower-level needs become satisfied, people seek to satisfy higher-level needs. 
D)  Both theories agree that when people experience need frustration, they focus upon satisfying higher-level needs. 
E)  Both theories agree that physiological needs form the pinnacle of the needs-hierarchy. 
A)  Both theories agree that self-actualization form the base of the needs-hierarchy. 
B)  Both theories agree that a person can only be motivated by one need at a time. 
C)  Both theories agree that as lower-level needs become satisfied, people seek to satisfy higher-level needs. 
D)  Both theories agree that when people experience need frustration, they focus upon satisfying higher-level needs. 
E)  Both theories agree that physiological needs form the pinnacle of the needs-hierarchy.

Question 7

According to Herzberg's motivator-hygiene theory, which of the following outcomes helps to satisfy motivator needs?

Accepted Answer

A)  Job security 
B)  Good relationships with coworkers 
C)  Good pay 
D)  A sense of accomplishment 
E)  Effective supervision 
A)  Job security 
B)  Good relationships with coworkers 
C)  Good pay 
D)  A sense of accomplishment 
E)  Effective supervision

Question 8

According to Herzberg's motivator-hygiene theory, which of the following outcomes satisfy hygiene needs?

Accepted Answer

A)  Job security 
B)  Responsibility 
C)  Autonomy 
D)  A sense of accomplishment 
E)  Interesting work 
A)  Job security 
B)  Responsibility 
C)  Autonomy 
D)  A sense of accomplishment 
E)  Interesting work

Question 9

People can be both intrinsically and extrinsically motivated at the same time.

Accepted Answer

A) True 
 B)False

Question 10

When John violated the company's code of ethics, he was suspended for eight weeks without pay. This is an example of _____.

Accepted Answer

A)  extinction 
B)  positive reinforcement 
C)  negative reinforcement 
D)  extraction 
E)  punishment 
A)  extinction 
B)  positive reinforcement 
C)  negative reinforcement 
D)  extraction 
E)  punishment

Question 11

According to the expectancy theory, an employee's perception about the extent to which his effort will result in a given level of performance is known as expectancy.

Accepted Answer

A) True 
 B)False

Question 12

_____ is a person's belief about his or her ability to perform a behavior successfully.

Accepted Answer

A)  Self-enhancement 
B)  Self-efficacy 
C)  Self-actualization 
D)  Self-awarness 
E)  Self-respect 
A)  Self-enhancement 
B)  Self-efficacy 
C)  Self-actualization 
D)  Self-awarness 
E)  Self-respect

Question 13

Which of the following is true of employee stock options?

Accepted Answer

A)  They are used in lieu of payment for entry-level employees. 
B)  They are used in lieu of payment for high-level managers. 
C)  They are used to motivate employees to achieve organizational goals. 
D)  They are used to attract customers from different market segments. 
E)  They are used to decrease the value of stock options. 
A)  They are used in lieu of payment for entry-level employees. 
B)  They are used in lieu of payment for high-level managers. 
C)  They are used to motivate employees to achieve organizational goals. 
D)  They are used to attract customers from different market segments. 
E)  They are used to decrease the value of stock options.

Question 14

According to the expectancy theory, the term instrumentality refers to how desirable each of the outcomes available from a job or organization is to a person.

Accepted Answer

A) True 
 B)False

Question 15

According to Herzberg's motivator-hygiene theory, _____ needs are related to the physical and psychological context in which the work is performed.

Accepted Answer

A)  motivator 
B)  expectancy 
C)  instrumental 
D)  hygiene 
E)  terminal 
A)  motivator 
B)  expectancy 
C)  instrumental 
D)  hygiene 
E)  terminal

Question 16

Why is organizational behavior modification criticized?

Accepted Answer

A)  It fails to give managers a technique to motivate the performance of organizationally functional behaviors. 
B)  It has been unsuccessful when used to improve productivity, efficiency, attendance, and punctuality. 
C)  It can rob people of their individuality, freedom of choice, and creativity if used ineptly. 
D)  It does not work for behaviors that are specific, objective, and countable. 
E)  It is highly ineffective in promoting organizational efficiency amongst employees. 
A)  It fails to give managers a technique to motivate the performance of organizationally functional behaviors. 
B)  It has been unsuccessful when used to improve productivity, efficiency, attendance, and punctuality. 
C)  It can rob people of their individuality, freedom of choice, and creativity if used ineptly. 
D)  It does not work for behaviors that are specific, objective, and countable. 
E)  It is highly ineffective in promoting organizational efficiency amongst employees.

Question 17

Organizational behavior modification works best for behaviors that are specific, objective, and countable.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is true of extrinsic motivation?

Accepted Answer

A)  The source of motivation is the consequences of the behavior, not the behavior itself. 
B)  The source of motivation lies with executing the tasks with maximum efficiency and efficacy. 
C)  The motivation is fueled by a person's need for achievement and self-actualization. 
D)  The motivation is fueled by a person's desire to ensure the welfare of other people. 
E)  The source of motivation lies with the sense of satisfaction that performing well brings. 
A)  The source of motivation is the consequences of the behavior, not the behavior itself. 
B)  The source of motivation lies with executing the tasks with maximum efficiency and efficacy. 
C)  The motivation is fueled by a person's need for achievement and self-actualization. 
D)  The motivation is fueled by a person's desire to ensure the welfare of other people. 
E)  The source of motivation lies with the sense of satisfaction that performing well brings.

Question 19

One way for managers to curtail the performance of dysfunctional behaviors is to eliminate whatever is reinforcing the behaviors. This process is called _____.

Accepted Answer

A)  extinction 
B)  punishment 
C)  extraction 
D)  instrumentality 
E)  termination 
A)  extinction 
B)  punishment 
C)  extraction 
D)  instrumentality 
E)  termination

Question 20

Which of the following forms the base of Maslow's hierarchy of needs?

Accepted Answer

A)  Esteem needs 
B)  Belongingness needs 
C)  Physiological needs 
D)  Social needs 
E)  Self-actualization needs 
A)  Esteem needs 
B)  Belongingness needs 
C)  Physiological needs 
D)  Social needs 
E)  Self-actualization needs

_____ drew attention to the important distinction between intrinsic motivation and extrinsic motivation.

According to Maslow's hierarchy of needs, by providing adequate medical benefits and safe working conditions, managers satisfy their employees' _____.

Julia perceives that she is working harder than a number of her coworkers and being paid less when compared to them. Julia is likely to be motivated to:

As a reward for completing his assignment two weeks ahead of schedule, Scott rewarded himself with a long vacation. The reward is a(n) _____.

A manager provides outcomes to his subordinates for good performance in the form of rewards that they value. According to the expectancy theory, the manager is working on:

In what way do the theories of Maslow and Alderfer resemble each other?

According to Herzberg's motivator-hygiene theory, which of the following outcomes helps to satisfy motivator needs?

According to Herzberg's motivator-hygiene theory, which of the following outcomes satisfy hygiene needs?

People can be both intrinsically and extrinsically motivated at the same time.

When John violated the company's code of ethics, he was suspended for eight weeks without pay. This is an example of _____.

According to the expectancy theory, an employee's perception about the extent to which his effort will result in a given level of performance is known as expectancy.

_____ is a person's belief about his or her ability to perform a behavior successfully.

Which of the following is true of employee stock options?

According to the expectancy theory, the term instrumentality refers to how desirable each of the outcomes available from a job or organization is to a person.

According to Herzberg's motivator-hygiene theory, _____ needs are related to the physical and psychological context in which the work is performed.

Why is organizational behavior modification criticized?

Organizational behavior modification works best for behaviors that are specific, objective, and countable.

Which of the following is true of extrinsic motivation?

One way for managers to curtail the performance of dysfunctional behaviors is to eliminate whatever is reinforcing the behaviors. This process is called _____.

Which of the following forms the base of Maslow's hierarchy of needs?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 13: Motivation Performance

_____ drew attention to the important distinction between intrinsic motivation and extrinsic motivation.

According to Maslow's hierarchy of needs, by providing adequate medical benefits and safe working conditions, managers satisfy their employees' _____.

Julia perceives that she is working harder than a number of her coworkers and being paid less when compared to them. Julia is likely to be motivated to:

As a reward for completing his assignment two weeks ahead of schedule, Scott rewarded himself with a long vacation. The reward is a(n) _____.

A manager provides outcomes to his subordinates for good performance in the form of rewards that they value. According to the expectancy theory, the manager is working on:

In what way do the theories of Maslow and Alderfer resemble each other?

According to Herzberg's motivator-hygiene theory, which of the following outcomes helps to satisfy motivator needs?

According to Herzberg's motivator-hygiene theory, which of the following outcomes satisfy hygiene needs?

People can be both intrinsically and extrinsically motivated at the same time.

When John violated the company's code of ethics, he was suspended for eight weeks without pay. This is an example of _____.

According to the expectancy theory, an employee's perception about the extent to which his effort will result in a given level of performance is known as expectancy.

_____ is a person's belief about his or her ability to perform a behavior successfully.

Which of the following is true of employee stock options?

According to the expectancy theory, the term instrumentality refers to how desirable each of the outcomes available from a job or organization is to a person.

According to Herzberg's motivator-hygiene theory, _____ needs are related to the physical and psychological context in which the work is performed.

Why is organizational behavior modification criticized?

Organizational behavior modification works best for behaviors that are specific, objective, and countable.

Which of the following is true of extrinsic motivation?

One way for managers to curtail the performance of dysfunctional behaviors is to eliminate whatever is reinforcing the behaviors. This process is called _____.

Which of the following forms the base of Maslow's hierarchy of needs?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters