Question 1

Criterion _____ is the extent to which dimensions in the ultimate criterion measure are not part of the actual criterion measure.

Accepted Answer

A) reliability 
B) deficiency 
C) relevance 
D) contamination 
A) reliability 
B) deficiency 
C) relevance 
D) contamination

Question 2

Recent research on the effects of organizational citizenship behaviors (OCBs) has suggested:

Accepted Answer

A) that there is no such thing as "too much OCBs"-focusing heavily on OCBs leads to increases in overall performance. 
B) too much focus on OCBs can take away attention from task performance, leading to decrements in overall performance. 
C) OCBs and counterproductive work behaviors are basically the same construct. 
D) OCBs are not a type of contextual performance. 
A) that there is no such thing as "too much OCBs"-focusing heavily on OCBs leads to increases in overall performance. 
B) too much focus on OCBs can take away attention from task performance, leading to decrements in overall performance. 
C) OCBs and counterproductive work behaviors are basically the same construct. 
D) OCBs are not a type of contextual performance.

Question 3

Roshan evaluates his customer service call bank workers on a 1-5 scale on three dimensions (customer service, quick resolution to problems, attendance). To determine performance, he simply adds up their scores on these three scales. This would be an example of:

Accepted Answer

A) equally weighted criteria. 
B) unequally weighted criteria. 
C) objective criteria. 
D) dynamic criteria. 
A) equally weighted criteria. 
B) unequally weighted criteria. 
C) objective criteria. 
D) dynamic criteria.

Question 4

One contributing factor to criterion contamination is:

Accepted Answer

A) bias. 
B) fairness. 
C) validity. 
D) contextual performance. 
A) bias. 
B) fairness. 
C) validity. 
D) contextual performance.

Question 5

The criterion problem is characterized by two elements. First, practitioners must decide between using multiple or composite criteria. Second, practitioners must determine how to address:

Accepted Answer

A) counterproductive work behaviors. 
B) criterion relevance. 
C) dynamic criteria. 
D) the lack of available objective criteria. 
A) counterproductive work behaviors. 
B) criterion relevance. 
C) dynamic criteria. 
D) the lack of available objective criteria.

Question 6

A restaurant owner decides to use tips his servers earn as a way to measure their performance. In this case, tips are the _____ and server performance is the _____.

Accepted Answer

A) predictor; criterion 
B) ultimate criterion; actual criterion 
C) actual criterion; ultimate criterion 
D) criterion; predictor 
A) predictor; criterion 
B) ultimate criterion; actual criterion 
C) actual criterion; ultimate criterion 
D) criterion; predictor

Question 7

A real-world representation of all aspects of performance that define success on the job is known as the:

Accepted Answer

A) actual criterion. 
B) ultimate criterion. 
C) composite criterion. 
D) objective criterion. 
A) actual criterion. 
B) ultimate criterion. 
C) composite criterion. 
D) objective criterion.

Question 8

A professor decides to use student attendance in an I/O class as a way to gauge student performance. In this case, student attendance is the _____ and student performance is the _____.

Accepted Answer

A) actual criterion; ultimate criterion 
B) ultimate criterion; actual criterion 
C) predictor; criterion 
D) criterion; predictor 
A) actual criterion; ultimate criterion 
B) ultimate criterion; actual criterion 
C) predictor; criterion 
D) criterion; predictor

Question 9

The principal of a school wants to measure performance by having trained observers watch teachers in their classes for at least a week and check off what behaviors each teacher is engaging in that are effective. The superintendent points out that this method of measuring performance is extremely time-consuming and expensive. In this case, the performance measure lacks:

Accepted Answer

A) reliability. 
B) practicality. 
C) sensitivity. 
D) relevance. 
A) reliability. 
B) practicality. 
C) sensitivity. 
D) relevance.

Question 10

According to Campbell's model of job performance, which of these is the BEST example of maintaining personal discipline?

Accepted Answer

A) A tour guide spends her lunch break reading a history book that will allow her to make her tours more interesting for customers. 
B) A chemist orders new flasks and other materials for the lab. 
C) A piano teacher sends a bill to one of his customers. 
D) A sales representative presents her progress on sales goals to the rest of her team. 
A) A tour guide spends her lunch break reading a history book that will allow her to make her tours more interesting for customers. 
B) A chemist orders new flasks and other materials for the lab. 
C) A piano teacher sends a bill to one of his customers. 
D) A sales representative presents her progress on sales goals to the rest of her team.

Question 11

A recent meta-analysis has indicated that when groups engage in more organizational citizenship behaviors (OCBs):

Accepted Answer

A) they tend to have better social processes, such as coordination and communication. 
B) they tend to spend more time socializing and less time on task-related behaviors. 
C) they tend to have lower performance and profit margins. 
D) they also experience an increase in counterproductive work behaviors. 
A) they tend to have better social processes, such as coordination and communication. 
B) they tend to spend more time socializing and less time on task-related behaviors. 
C) they tend to have lower performance and profit margins. 
D) they also experience an increase in counterproductive work behaviors.

Question 12

According to Campbell's taxonomy of performance, if a lawyer goes to the office on a holiday to review his or her cases and prepare for the next week, that behavior is best described as:

Accepted Answer

A) job-specific task proficiency. 
B) non-job-specific task proficiency. 
C) supervision. 
D) demonstrating effort. 
A) job-specific task proficiency. 
B) non-job-specific task proficiency. 
C) supervision. 
D) demonstrating effort.

Question 13

Recent research on organizational citizenship behaviors (OCBs) has suggested that:

Accepted Answer

A) they have a curvilinear relationship with task performance; too much can actually lead to lower performance. 
B) they have a positive linear relationship with task performance; more OCBs always lead to higher performance. 
C) they have a negative linear relationship with task performance; more OCBs always lead to lower performance. 
D) they have no significant relationship with task performance. 
A) they have a curvilinear relationship with task performance; too much can actually lead to lower performance. 
B) they have a positive linear relationship with task performance; more OCBs always lead to higher performance. 
C) they have a negative linear relationship with task performance; more OCBs always lead to lower performance. 
D) they have no significant relationship with task performance.

Question 14

Provide one example of criterion deficiency and one example of criterion contamination.

Accepted Answer

Responses will vary. In the textbook, fi

Question 15

A researcher finds that the performance of managers notably improves once managers have been in their position for six months. Because the managers' performance predictably changes over time, this might be an example of:

Accepted Answer

A) composite performance. 
B) dynamic performance. 
C) unidimensional performance. 
D) incremental performance. 
A) composite performance. 
B) dynamic performance. 
C) unidimensional performance. 
D) incremental performance.

Question 16

What is the difference between equal weighting and unequal weighting of performance criteria? When might unequal weighting be a better choice for a criterion?

Accepted Answer

Equal weighting weights all aspects of p

Question 17

Contextual performance is similar to the concept known as:

Accepted Answer

A) social organizational performance. 
B) prosocial organizational behavior. 
C) organizational courtesy performance. 
D) organizational development behavior. 
A) social organizational performance. 
B) prosocial organizational behavior. 
C) organizational courtesy performance. 
D) organizational development behavior.

Question 18

An I/O psychologist develops measures that will reflect performance levels that change over time to address the issue of:

Accepted Answer

A) dynamic criteria. 
B) static criteria. 
C) subjective criteria. 
D) contextual performance. 
A) dynamic criteria. 
B) static criteria. 
C) subjective criteria. 
D) contextual performance.

Question 19

If one were somehow able to measure everything that makes up job performance, he or she would be measuring:

Accepted Answer

A) actual criteria. 
B) ultimate criteria. 
C) composite criteria. 
D) subjective criteria. 
A) actual criteria. 
B) ultimate criteria. 
C) composite criteria. 
D) subjective criteria.

Question 20

Define the concept of counterproductive behavior. Describe at least two things that research has demonstrated about counterproductive behavior and employees.

Accepted Answer

Counterproductive behaviors are intended

Criterion _____ is the extent to which dimensions in the ultimate criterion measure are not part of the actual criterion measure.

Recent research on the effects of organizational citizenship behaviors (OCBs) has suggested:

Roshan evaluates his customer service call bank workers on a 1-5 scale on three dimensions (customer service, quick resolution to problems, attendance). To determine performance, he simply adds up their scores on these three scales. This would be an example of:

One contributing factor to criterion contamination is:

The criterion problem is characterized by two elements. First, practitioners must decide between using multiple or composite criteria. Second, practitioners must determine how to address:

A restaurant owner decides to use tips his servers earn as a way to measure their performance. In this case, tips are the _ and server performance is the _.

A real-world representation of all aspects of performance that define success on the job is known as the:

A professor decides to use student attendance in an I/O class as a way to gauge student performance. In this case, student attendance is the _ and student performance is the _.

According to Campbell's model of job performance, which of these is the BEST example of maintaining personal discipline?

A recent meta-analysis has indicated that when groups engage in more organizational citizenship behaviors (OCBs):

According to Campbell's taxonomy of performance, if a lawyer goes to the office on a holiday to review his or her cases and prepare for the next week, that behavior is best described as:

Recent research on organizational citizenship behaviors (OCBs) has suggested that:

Provide one example of criterion deficiency and one example of criterion contamination.

A researcher finds that the performance of managers notably improves once managers have been in their position for six months. Because the managers' performance predictably changes over time, this might be an example of:

What is the difference between equal weighting and unequal weighting of performance criteria? When might unequal weighting be a better choice for a criterion?

Contextual performance is similar to the concept known as:

An I/O psychologist develops measures that will reflect performance levels that change over time to address the issue of:

If one were somehow able to measure everything that makes up job performance, he or she would be measuring:

Define the concept of counterproductive behavior. Describe at least two things that research has demonstrated about counterproductive behavior and employees.

Io Psychology: Then and Now

Research Methods in Io Psychology

Job Analysis

Performance Appraisal

Predictors

Selection Decisions and Personnel Law

Training and Development

Motivation

Job Attitudes: Antecedents and Consequences

Stress and Worker Well-Being

Group Processes and Work Teams

Leadership

Organizational Theory and Development

Filters

Exam 4: Criterion Measurement

Criterion _____ is the extent to which dimensions in the ultimate criterion measure are not part of the actual criterion measure.

Recent research on the effects of organizational citizenship behaviors (OCBs) has suggested:

Roshan evaluates his customer service call bank workers on a 1-5 scale on three dimensions (customer service, quick resolution to problems, attendance). To determine performance, he simply adds up their scores on these three scales. This would be an example of:

One contributing factor to criterion contamination is:

The criterion problem is characterized by two elements. First, practitioners must decide between using multiple or composite criteria. Second, practitioners must determine how to address:

A restaurant owner decides to use tips his servers earn as a way to measure their performance. In this case, tips are the _____ and server performance is the _____.

A real-world representation of all aspects of performance that define success on the job is known as the:

A professor decides to use student attendance in an I/O class as a way to gauge student performance. In this case, student attendance is the _____ and student performance is the _____.

According to Campbell's model of job performance, which of these is the BEST example of maintaining personal discipline?

A recent meta-analysis has indicated that when groups engage in more organizational citizenship behaviors (OCBs):

According to Campbell's taxonomy of performance, if a lawyer goes to the office on a holiday to review his or her cases and prepare for the next week, that behavior is best described as:

Recent research on organizational citizenship behaviors (OCBs) has suggested that:

Provide one example of criterion deficiency and one example of criterion contamination.

A researcher finds that the performance of managers notably improves once managers have been in their position for six months. Because the managers' performance predictably changes over time, this might be an example of:

What is the difference between equal weighting and unequal weighting of performance criteria? When might unequal weighting be a better choice for a criterion?

Contextual performance is similar to the concept known as:

An I/O psychologist develops measures that will reflect performance levels that change over time to address the issue of:

If one were somehow able to measure everything that makes up job performance, he or she would be measuring:

Define the concept of counterproductive behavior. Describe at least two things that research has demonstrated about counterproductive behavior and employees.

Io Psychology: Then and Now

Research Methods in Io Psychology

Job Analysis

Performance Appraisal

Predictors

Selection Decisions and Personnel Law

Training and Development

Motivation

Job Attitudes: Antecedents and Consequences

Stress and Worker Well-Being

Group Processes and Work Teams

Leadership

Organizational Theory and Development

Filters

A restaurant owner decides to use tips his servers earn as a way to measure their performance. In this case, tips are the _ and server performance is the _.

A professor decides to use student attendance in an I/O class as a way to gauge student performance. In this case, student attendance is the _ and student performance is the _.