Exam 4: Criterion Measurement

An electrician handles phone inquiries and sets appointments to provide estimates. This behavior exemplifies the performance factor known as:

Provide one example of an objective criterion and one example of a subjective criterion.

Which of these refers to the stability or consistency of a measure?

Sheila performs many activities that help maintain the broader organizational, social, and psychological environment. She would therefore likely receive high ratings with regard to:

An I/O psychologist has developed a set of performance criteria with hardly any criterion deficiency or contamination. However, the organization does not approve the measures because they are too difficult to measure and too abstract to be useful for their purpose. The I/O psychologist has encountered a problem with the criteria's:

Which of these is an example of the contextual performance dimension known as civic virtue?

According to the text, it is important for criteria to be fair, reliable, sensitive, practical, and:

According to Campbell, which of the three dimensions of performance are necessary components of every job?

According to Campbell's taxonomy of performance, if an off-duty pilot avoids excessive alcohol in the event that he or she is needed in an emergency, that behavior exemplifies the performance factor known as:

Organizational citizenship behaviors and counterproductive work behaviors share a _____ correlation.

Nishina Computers has an evaluation that all computer technicians are rated on. The criteria are so simple; however, that nearly all technicians (even those with low performance) receive a high rating. In this case, the measure likely has low:

Describe the three major distinctions between task performance and contextual performance.

St. Agatha's University includes on its instructor evaluations a question about the quality of the classroom. However, instructors do not have any control over the classroom they use because it is assigned to them. Because this question measures something that is not truly part of the instructor's performance, it might be considered:

Borman and Motowidlo (1997) suggested that contextual performance can be divided into five categories: enthusiasm, volunteering, organizational courtesy, civic virtue, and:

Rick has caused a coworker to miss an important deadline by withholding important information about their work. Rick has engaged in _____ behavior.

Even though Kelsey's job performance has not changed over the past year, she received a higher evaluation this year. Because the measure of performance is not reliable, there is _____ in the measure.

A sales manager decides to evaluate his representatives based only on the dollar values of their sales each month. A colleague points out that some of his representatives have very large, wealthy regions, whereas others have sparsely populated, poorer regions. The colleague suggests that the dollars in sales might be more of a reflection of the wealth of the region rather than of the representative's performance. The colleague is suggesting the measure has poor:

Professor Von Hansen is grading essays for his class. One of his students, Ivan, has written a good response on the essay. However, Professor Von Hansen has had some unpleasant interactions in class with Ivan, and as a result gives the essay a poor grade. Because this grade is lower than Ivan deserves based on his performance, this would be an example of:

In I/O psychology, _____ are evaluative standards that can be used as yardsticks for measuring employees' success or failure.

Even though Emiliana's job performance has not changed over the past year, she received a higher evaluation this year because she has become better friends with her boss. This is an example of _____, which leads to _____.