Exam 4: Criterion Measurement

When selecting an administrative assistant, a supervisor mentions that the assistant's customer service skills might be much more important than his or her typing skills for proper job performance. In this case, one might recommend that the supervisor use a(n) _____ composite criterion when hiring her assistant.

Task activities _____ across jobs; contextual behaviors _____ across jobs.

Sara, an I/O psychologist, develops a performance appraisal system that measures employee leadership effectiveness, attendance, and team performance, and combines these into a single performance index. Which type of criterion has Sara created?

I/O researchers have often debated about how to measure performance appropriately. This area of debate and research is generally referred to as the:

Which of these is an example of the contextual performance dimension known as organizational courtesy?

Alex assesses the performance of his managers by having their subordinates provide ratings of how effective they believe their manager is. This would be an example of a(n) _____ criterion.

Research has found that when employees are aware of their coworkers' counterproductive work behaviors (CWBs):

The textbook defines performance as _____ that are relevant to the organization's goals.

A manager rates women who take maternity leave lower on their performance evaluations. Because the employees view this rating as inappropriate and unreasonable, this measure of performance lacks:

_____ is the condition in which a measure fails to measure some aspect of the ultimate criterion.

What exactly is meant by the "criterion problem"?

Identify three of Campbell's dimensions of performance and provide an example that illustrates each dimension.

Yara has determined that, in terms of her bartenders' performance, it is much more important for them to make customers feel comfortable than it is for them to pour drinks correctly. If she uses unequal weighting when evaluating performance, this means that:

Are OCBs always positive for organizations? Provide one example of how organizational citizenship behaviors (OCBs) can lead to problems for an organization.

Recent research proposes that organizational citizenship behaviors (OCBs) result in positive coworker relationships, which serve as _____. This in turn affects the organization's overall performance and effectiveness.

_____ performance describes work-related activities, while _____ performance describes activities that help to maintain the broader organizational, social, and psychological environment.

According to the definition of "performance" in the textbook, which of these is an example of performance?

At D'Amico's Pizza Parlor, servers are evaluated on their knowledge of the menu, their accuracy of order taking, and their ability to work the cash register. But they should also be measured on how satisfied their customers are with the service. Because customer satisfaction is missing from the performance measure, one might consider it an example of:

Objective criteria tend to be more appropriate for:

What is one of the major strengths of subjective criteria for performance?