Multiple Choice
Roshan evaluates his customer service call bank workers on a 1-5 scale on three dimensions (customer service, quick resolution to problems, attendance) . To determine performance, he simply adds up their scores on these three scales. This would be an example of:
A) equally weighted criteria.
B) unequally weighted criteria.
C) objective criteria.
D) dynamic criteria.
Correct Answer:
Verified
Correct Answer:
Verified
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