Question 1

Explain the following terms: strategy,low-cost strategy,and differentiation strategy.

Accepted Answer

To perform the planning task,managers id

Question 2

Which of the following management techniques involves giving employees more authority and responsibility over how they perform their work activities?

Accepted Answer

A)  Innovation 
B)  Total quality management 
C)  Empowerment 
D)  Outsourcing 
E)  Restructuring 
A)  Innovation 
B)  Total quality management 
C)  Empowerment 
D)  Outsourcing 
E)  Restructuring

Question 3

Today,the term "chief operating officer" refers to the chief executive officer.

Accepted Answer

A) True 
 B)False

Question 4

Identifying and selecting appropriate organizational goals and courses of action help managers perform the planning task.

Accepted Answer

A) True 
 B)False

Question 5

A self-managed team refers to a group of employees who assume collective responsibility for organizing,controlling,and supervising their own work activities.

Accepted Answer

A) True 
 B)False

Question 6

Conceptual skills include the general ability to understand,alter,lead,and control the behavior of other individuals and groups.

Accepted Answer

A) True 
 B)False

Question 7

Not-for-profit sectors are not affected by global competition.

Accepted Answer

A) True 
 B)False

Question 8

The goals chosen by the management of Dino's Cafe seemed inappropriate for the store,but the management did make good use of the various resources in pursuing these goals.Dino's Cafe is said to have:

Accepted Answer

A)  low efficiency and high effectiveness. 
B)  high efficiency and high effectiveness. 
C)  low efficiency and low effectiveness. 
D)  low conceptual skills and low human skills. 
E)  high efficiency and low effectiveness. 
A)  low efficiency and high effectiveness. 
B)  high efficiency and high effectiveness. 
C)  low efficiency and low effectiveness. 
D)  low conceptual skills and low human skills. 
E)  high efficiency and low effectiveness.

Question 9

Organizations appoint turnaround CEOs when the organizations become more efficient and effective.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is an accurate definition of a self-managed team?

Accepted Answer

A)  It is a group of people who work interdependently and with shared purpose across space, time, and organization boundaries using technology to communicate and collaborate. 
B)  It involves several professionals who independently address various issues that an organization may have, focusing on the issues in which they specialize. 
C)  It lessens the autonomy enjoyed by the employee. 
D)  It refers to a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities. 
E)  It refers to a team used only for a defined period of time and for a separate, concretely definable purpose. 
A)  It is a group of people who work interdependently and with shared purpose across space, time, and organization boundaries using technology to communicate and collaborate. 
B)  It involves several professionals who independently address various issues that an organization may have, focusing on the issues in which they specialize. 
C)  It lessens the autonomy enjoyed by the employee. 
D)  It refers to a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities. 
E)  It refers to a team used only for a defined period of time and for a separate, concretely definable purpose.

Question 11

When a manager lays out the lines of authority and responsibility among different individuals and groups,the manager is:

Accepted Answer

A)  organizing. 
B)  leading. 
C)  controlling. 
D)  planning. 
E)  staffing. 
A)  organizing. 
B)  leading. 
C)  controlling. 
D)  planning. 
E)  staffing.

Question 12

When managers _____,they articulate a clear organizational vision for the organization's members to accomplish,and they energize and enable employees so that everyone understands the part he/she plays in achieving organizational goals.

Accepted Answer

A)  plan 
B)  organize 
C)  control 
D)  command 
E)  lead 
A)  plan 
B)  organize 
C)  control 
D)  command 
E)  lead

Question 13

In contrast to middle managers,top managers are responsible for the performance of specific departments.

Accepted Answer

A) True 
 B)False

Question 14

The process of creating new or improved goods and services that customers want or developing better ways to produce or provide goods and services is known as:

Accepted Answer

A)  invention. 
B)  diffusion. 
C)  innovation. 
D)  differentiation. 
E)  integration. 
A)  invention. 
B)  diffusion. 
C)  innovation. 
D)  differentiation. 
E)  integration.

Question 15

Outsourcing decreases efficiency because it increases operating costs.

Accepted Answer

A) True 
 B)False

Question 16

What does the managerial function of organizing involve? What is its outcome?

Accepted Answer

Organizing is structuring working relati

Question 17

Susan,the CEO of United Group Ltd.,reviews the performance of her company in the past month's Profit & Loss Statement to determine if the company is on pace to meet the planned sales and profitability goals.Susan is engaged in which of the following managerial functions?

Accepted Answer

A)  Planning 
B)  Organizing 
C)  Staffing 
D)  Controlling 
E)  Leading 
A)  Planning 
B)  Organizing 
C)  Staffing 
D)  Controlling 
E)  Leading

Question 18

Which of the following is an appropriate definition of organizational performance?

Accepted Answer

A)  It is the process of obtaining, analyzing, and recording information about the relative worth of an employee to the organization. 
B)  It is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals. 
C)  It is an approach to modeling organizations using one-on-one interactions between members of the organization as a proxy for all value-adding activities in the organization. 
D)  It is a management framework that uses and integrates existing management methods and techniques to help teams deliver ever-improving services. 
E)  It is a measure of the interaction between the managerial culture, the workplace culture, and the surrounding culture. 
A)  It is the process of obtaining, analyzing, and recording information about the relative worth of an employee to the organization. 
B)  It is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals. 
C)  It is an approach to modeling organizations using one-on-one interactions between members of the organization as a proxy for all value-adding activities in the organization. 
D)  It is a management framework that uses and integrates existing management methods and techniques to help teams deliver ever-improving services. 
E)  It is a measure of the interaction between the managerial culture, the workplace culture, and the surrounding culture.

Question 19

The controlling task helps managers evaluate how well they themselves are performing the other three tasks of management-planning,organizing,and leading-and take corrective action.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is true of low efficiency/low effectiveness situations?

Accepted Answer

A)  They arise when managers choose the right goals to pursue, but do a poor job of using resources to achieve these goals. 
B)  They result in the production of a product that customers want, but that is too expensive for them to buy. 
C)  They result in the production of a product that customers want at a quality and price that they can afford. 
D)  They arise when managers choose the wrong goals to pursue and make poor use of resources. 
E)  They arise when managers choose inappropriate goals, but make good use of resources to pursue these goals. 
A)  They arise when managers choose the right goals to pursue, but do a poor job of using resources to achieve these goals. 
B)  They result in the production of a product that customers want, but that is too expensive for them to buy. 
C)  They result in the production of a product that customers want at a quality and price that they can afford. 
D)  They arise when managers choose the wrong goals to pursue and make poor use of resources. 
E)  They arise when managers choose inappropriate goals, but make good use of resources to pursue these goals.

Explain the following terms: strategy,low-cost strategy,and differentiation strategy.

Which of the following management techniques involves giving employees more authority and responsibility over how they perform their work activities?

Today,the term "chief operating officer" refers to the chief executive officer.

Identifying and selecting appropriate organizational goals and courses of action help managers perform the planning task.

A self-managed team refers to a group of employees who assume collective responsibility for organizing,controlling,and supervising their own work activities.

Conceptual skills include the general ability to understand,alter,lead,and control the behavior of other individuals and groups.

Not-for-profit sectors are not affected by global competition.

The goals chosen by the management of Dino's Cafe seemed inappropriate for the store,but the management did make good use of the various resources in pursuing these goals.Dino's Cafe is said to have:

Organizations appoint turnaround CEOs when the organizations become more efficient and effective.

Which of the following is an accurate definition of a self-managed team?

When a manager lays out the lines of authority and responsibility among different individuals and groups,the manager is:

When managers _____,they articulate a clear organizational vision for the organization's members to accomplish,and they energize and enable employees so that everyone understands the part he/she plays in achieving organizational goals.

In contrast to middle managers,top managers are responsible for the performance of specific departments.

The process of creating new or improved goods and services that customers want or developing better ways to produce or provide goods and services is known as:

Outsourcing decreases efficiency because it increases operating costs.

What does the managerial function of organizing involve? What is its outcome?

Susan,the CEO of United Group Ltd.,reviews the performance of her company in the past month's Profit & Loss Statement to determine if the company is on pace to meet the planned sales and profitability goals.Susan is engaged in which of the following managerial functions?

Which of the following is an appropriate definition of organizational performance?

The controlling task helps managers evaluate how well they themselves are performing the other three tasks of management-planning,organizing,and leading-and take corrective action.

Which of the following is true of low efficiency/low effectiveness situations?

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

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Exam 1: The Management Process Today

Explain the following terms: strategy,low-cost strategy,and differentiation strategy.

Which of the following management techniques involves giving employees more authority and responsibility over how they perform their work activities?

Today,the term "chief operating officer" refers to the chief executive officer.

Identifying and selecting appropriate organizational goals and courses of action help managers perform the planning task.

A self-managed team refers to a group of employees who assume collective responsibility for organizing,controlling,and supervising their own work activities.

Conceptual skills include the general ability to understand,alter,lead,and control the behavior of other individuals and groups.

Not-for-profit sectors are not affected by global competition.

The goals chosen by the management of Dino's Cafe seemed inappropriate for the store,but the management did make good use of the various resources in pursuing these goals.Dino's Cafe is said to have:

Organizations appoint turnaround CEOs when the organizations become more efficient and effective.

Which of the following is an accurate definition of a self-managed team?

When a manager lays out the lines of authority and responsibility among different individuals and groups,the manager is:

When managers _____,they articulate a clear organizational vision for the organization's members to accomplish,and they energize and enable employees so that everyone understands the part he/she plays in achieving organizational goals.

In contrast to middle managers,top managers are responsible for the performance of specific departments.

The process of creating new or improved goods and services that customers want or developing better ways to produce or provide goods and services is known as:

Outsourcing decreases efficiency because it increases operating costs.

What does the managerial function of organizing involve? What is its outcome?

Susan,the CEO of United Group Ltd.,reviews the performance of her company in the past month's Profit & Loss Statement to determine if the company is on pace to meet the planned sales and profitability goals.Susan is engaged in which of the following managerial functions?

Which of the following is an appropriate definition of organizational performance?

The controlling task helps managers evaluate how well they themselves are performing the other three tasks of management-planning,organizing,and leading-and take corrective action.

Which of the following is true of low efficiency/low effectiveness situations?

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

Filters