Question 1

Which of the following is true of efficiency?

Accepted Answer

A)  It is a measure of the appropriateness of the goals that managers have selected for the organization to pursue. 
B)  Organizations are efficient when managers choose appropriate goals and then achieve them. 
C)  Lesser the efficiency, higher the organizational performance. 
D)  Organizations are efficient when managers minimize the amount of input resources. 
E)  Organizations are efficient when managers maximize the amount of time needed to produce a given output of goods. 
A)  It is a measure of the appropriateness of the goals that managers have selected for the organization to pursue. 
B)  Organizations are efficient when managers choose appropriate goals and then achieve them. 
C)  Lesser the efficiency, higher the organizational performance. 
D)  Organizations are efficient when managers minimize the amount of input resources. 
E)  Organizations are efficient when managers maximize the amount of time needed to produce a given output of goods.

Question 2

Discuss the concept of turnaround management.

Accepted Answer

Turnaround management is the creation of

Question 3

Pressure to increase performance may induce managers to behave unethically.

Accepted Answer

A) True 
 B)False

Question 4

Managers at all levels and in all departments are responsible for planning,organizing,leading,and controlling.

Accepted Answer

A) True 
 B)False

Question 5

Discuss the managerial function of leading.What is its outcome?

Accepted Answer

In leading,managers articulate a clear o

Question 6

A bank allows its tellers to not only handle deposits and disbursement,but also distribute traveler's checks and sell certificates of deposit.This is an example of:

Accepted Answer

A)  innovation. 
B)  restructuring. 
C)  total quality management. 
D)  empowerment. 
E)  outsourcing. 
A)  innovation. 
B)  restructuring. 
C)  total quality management. 
D)  empowerment. 
E)  outsourcing.

Question 7

Restructuring involves contracting with another company,in a low-cost country abroad,to have it perform a work activity the organization previously performed itself.

Accepted Answer

A) True 
 B)False

Question 8

Human skills can be learned through education and training,as well as be developed through experience.

Accepted Answer

A) True 
 B)False

Question 9

The company for which Margaret works has announced that due to declining global sales,it will lay off 12 percent of its labor force.This is an example of:

Accepted Answer

A)  innovating. 
B)  telecommuting. 
C)  restructuring. 
D)  outsourcing. 
E)  empowering. 
A)  innovating. 
B)  telecommuting. 
C)  restructuring. 
D)  outsourcing. 
E)  empowering.

Question 10

Mark,a manager at Matt's Shack,monitors the work performance of workers in his department to determine if the quality of their work is meeting the standards of the company.Mark is engaging in which of the following managerial functions?

Accepted Answer

A)  Planning 
B)  Staffing 
C)  Organizing 
D)  Leading 
E)  Controlling 
A)  Planning 
B)  Staffing 
C)  Organizing 
D)  Leading 
E)  Controlling

Question 11

When employees start using information technology (IT),they start losing their autonomy.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is true of restructuring?

Accepted Answer

A)  It increases the operating costs. 
B)  It reduces the morale of the remaining employees. 
C)  It does not change the levels in hierarchy. 
D)  It affects nonmanagerial employees, but not managerial employees. 
E)  Modern information technology's ability to improve efficiency has lessened the amount of restructuring in recent years. 
A)  It increases the operating costs. 
B)  It reduces the morale of the remaining employees. 
C)  It does not change the levels in hierarchy. 
D)  It affects nonmanagerial employees, but not managerial employees. 
E)  Modern information technology's ability to improve efficiency has lessened the amount of restructuring in recent years.

Question 13

In _____,the task of managers is to evaluate how well an organization has achieved its goals and to take any corrective actions needed to maintain or improve performance.

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  staffing 
E)  controlling 
A)  planning 
B)  organizing 
C)  leading 
D)  staffing 
E)  controlling

Question 14

The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors is known as its:

Accepted Answer

A)  competitive advantage. 
B)  strategy. 
C)  absolute advantage. 
D)  goal. 
E)  mission. 
A)  competitive advantage. 
B)  strategy. 
C)  absolute advantage. 
D)  goal. 
E)  mission.

Question 15

Simplifying,shrinking,or downsizing an organization's operations to lower operating costs is known as:

Accepted Answer

A)  restructuring. 
B)  outsourcing. 
C)  empowering. 
D)  innovating. 
E)  telecommuting. 
A)  restructuring. 
B)  outsourcing. 
C)  empowering. 
D)  innovating. 
E)  telecommuting.

Question 16

The four building blocks of competitive advantage are superior efficiency,quality,innovation,and responsiveness to customers.

Accepted Answer

A) True 
 B)False

Question 17

Explain effectiveness.When is an organization said to be effective?

Accepted Answer

Effectiveness is a measure of the approp

Question 18

The outcome of organizing is the creation of a strategy.

Accepted Answer

A) True 
 B)False

Question 19

_____ skills include the general ability to understand,alter,lead,and control the behavior of individuals and groups.

Accepted Answer

A)  Analytic 
B)  Cognitive 
C)  Human 
D)  Technical 
E)  Conceptual 
A)  Analytic 
B)  Cognitive 
C)  Human 
D)  Technical 
E)  Conceptual

Question 20

Being a part of top management at a large fast food chain,Donald is most likely to spend more of his time in:

Accepted Answer

A)  planning and organizing resources. 
B)  planning and controlling nonmanagerial employees. 
C)  planning and leading first-line managers. 
D)  organizing resources and controlling nonmanagerial employees. 
E)  organizing resources and leading first-line managers. 
A)  planning and organizing resources. 
B)  planning and controlling nonmanagerial employees. 
C)  planning and leading first-line managers. 
D)  organizing resources and controlling nonmanagerial employees. 
E)  organizing resources and leading first-line managers.

Which of the following is true of efficiency?

Discuss the concept of turnaround management.

Pressure to increase performance may induce managers to behave unethically.

Managers at all levels and in all departments are responsible for planning,organizing,leading,and controlling.

Discuss the managerial function of leading.What is its outcome?

A bank allows its tellers to not only handle deposits and disbursement,but also distribute traveler's checks and sell certificates of deposit.This is an example of:

Restructuring involves contracting with another company,in a low-cost country abroad,to have it perform a work activity the organization previously performed itself.

Human skills can be learned through education and training,as well as be developed through experience.

The company for which Margaret works has announced that due to declining global sales,it will lay off 12 percent of its labor force.This is an example of:

Mark,a manager at Matt's Shack,monitors the work performance of workers in his department to determine if the quality of their work is meeting the standards of the company.Mark is engaging in which of the following managerial functions?

When employees start using information technology (IT),they start losing their autonomy.

Which of the following is true of restructuring?

In _____,the task of managers is to evaluate how well an organization has achieved its goals and to take any corrective actions needed to maintain or improve performance.

The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors is known as its:

Simplifying,shrinking,or downsizing an organization's operations to lower operating costs is known as:

The four building blocks of competitive advantage are superior efficiency,quality,innovation,and responsiveness to customers.

Explain effectiveness.When is an organization said to be effective?

The outcome of organizing is the creation of a strategy.

_____ skills include the general ability to understand,alter,lead,and control the behavior of individuals and groups.

Being a part of top management at a large fast food chain,Donald is most likely to spend more of his time in:

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

Filters

Exam 1: The Management Process Today

Which of the following is true of efficiency?

Discuss the concept of turnaround management.

Pressure to increase performance may induce managers to behave unethically.

Managers at all levels and in all departments are responsible for planning,organizing,leading,and controlling.

Discuss the managerial function of leading.What is its outcome?

A bank allows its tellers to not only handle deposits and disbursement,but also distribute traveler's checks and sell certificates of deposit.This is an example of:

Restructuring involves contracting with another company,in a low-cost country abroad,to have it perform a work activity the organization previously performed itself.

Human skills can be learned through education and training,as well as be developed through experience.

The company for which Margaret works has announced that due to declining global sales,it will lay off 12 percent of its labor force.This is an example of:

Mark,a manager at Matt's Shack,monitors the work performance of workers in his department to determine if the quality of their work is meeting the standards of the company.Mark is engaging in which of the following managerial functions?

When employees start using information technology (IT),they start losing their autonomy.

Which of the following is true of restructuring?

In _____,the task of managers is to evaluate how well an organization has achieved its goals and to take any corrective actions needed to maintain or improve performance.

The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors is known as its:

Simplifying,shrinking,or downsizing an organization's operations to lower operating costs is known as:

The four building blocks of competitive advantage are superior efficiency,quality,innovation,and responsiveness to customers.

Explain effectiveness.When is an organization said to be effective?

The outcome of organizing is the creation of a strategy.

_____ skills include the general ability to understand,alter,lead,and control the behavior of individuals and groups.

Being a part of top management at a large fast food chain,Donald is most likely to spend more of his time in:

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

Filters