Question 1

While forming a group,the primary job of a manager is to make sure the team is given responsibility and authority.

Accepted Answer

A) True 
 B)False  False

Question 2

When team leaders of various cross-functional groups report to the same manager,the team leaders form a(n):

Accepted Answer

A)  cross-cultural group. 
B)  command group. 
C)  informal group. 
D)  task force. 
E)  ad hoc committee. 
A)  cross-cultural group. 
B)  command group. 
C)  informal group. 
D)  task force. 
E)  ad hoc committee. B

Question 3

When employees form groups to seek a common organizational goal within the organization,these groups are known as interest groups.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following should managers do to take advantage of the potential for synergy in groups?

Accepted Answer

A)  Create groups of similar individuals 
B)  Be strongly directive with the group 
C)  Reward individual performance 
D)  Avoid empowerment 
E)  Appoint members with complementary skills 
A)  Create groups of similar individuals 
B)  Be strongly directive with the group 
C)  Reward individual performance 
D)  Avoid empowerment 
E)  Appoint members with complementary skills

Question 5

High levels of cohesiveness can cause group members to be so focused on group goal accomplishment that they may strive to achieve group goals no matter what-even when doing so jeopardizes organizational performance.

Accepted Answer

A) True 
 B)False

Question 6

Group members may conform to norms so that they can obtain rewards and avoid punishments.

Accepted Answer

A) True 
 B)False

Question 7

Informal groups of workers who enjoy one another's company and meet socially either on or off the job are referred to as which type of group?

Accepted Answer

A)  Formal groups 
B)  Friendship groups 
C)  Virtual groups 
D)  Interest groups 
E)  Command groups 
A)  Formal groups 
B)  Friendship groups 
C)  Virtual groups 
D)  Interest groups 
E)  Command groups

Question 8

A department is one in which the subordinates report to the same manager.

Accepted Answer

A) True 
 B)False

Question 9

Active Appliances,an electrical appliance firm,forms a group to design a new software application.This group consists of a systems designer,a programmer,and a user representative.This is an example of a(n):

Accepted Answer

A)  informal team. 
B)  ad hoc committee. 
C)  cross-cultural team. 
D)  cross-functional team. 
E)  top management team. 
A)  informal team. 
B)  ad hoc committee. 
C)  cross-cultural team. 
D)  cross-functional team. 
E)  top management team.

Question 10

A set of behaviors that a member of a group is expected to perform because of his/her membership in the group is known as a group norm.

Accepted Answer

A) True 
 B)False

Question 11

As group cohesiveness increases:

Accepted Answer

A)  participation of members decreases. 
B)  members share more information. 
C)  members are less open with each other. 
D)  communication effectiveness declines. 
E)  team effectiveness increases. 
A)  participation of members decreases. 
B)  members share more information. 
C)  members are less open with each other. 
D)  communication effectiveness declines. 
E)  team effectiveness increases.

Question 12

Shared rules of conduct that most group members follow are known as group roles.

Accepted Answer

A) True 
 B)False

Question 13

The creation and development of new products is known as synergy.

Accepted Answer

A) True 
 B)False

Question 14

The use of teams generally leads to higher turnover.

Accepted Answer

A) True 
 B)False

Question 15

Command groups are also known as:

Accepted Answer

A)  informal groups. 
B)  virtual groups. 
C)  interest groups. 
D)  ad hoc committees. 
E)  departments. 
A)  informal groups. 
B)  virtual groups. 
C)  interest groups. 
D)  ad hoc committees. 
E)  departments.

Question 16

To encourage group cohesiveness,managers should:

Accepted Answer

A)  discourage the group from forming an identity. 
B)  promote organizational identity and make the organization as a whole the focus of the group's efforts. 
C)  reward cooperation between groups. 
D)  keep the measures of group performance confidential. 
E)  promote intergroup competition. 
A)  discourage the group from forming an identity. 
B)  promote organizational identity and make the organization as a whole the focus of the group's efforts. 
C)  reward cooperation between groups. 
D)  keep the measures of group performance confidential. 
E)  promote intergroup competition.

Question 17

For organizational effectiveness,the best level of cohesiveness in groups:

Accepted Answer

A)  is low. 
B)  is medium. 
C)  is high. 
D)  starts low, then becomes extremely high. 
E)  starts high, then drops to very low. 
A)  is low. 
B)  is medium. 
C)  is high. 
D)  starts low, then becomes extremely high. 
E)  starts high, then drops to very low.

Question 18

Social loafing can be a very detrimental practice to the effectiveness of an organization.Explain what is meant by this concept and discuss three specific steps that managers can take to reduce or to eliminate this undesirable work behavior.

Accepted Answer

Social loafing is the tendency of indivi

Question 19

Self-managed work teams help to improve quality,increase motivation and satisfaction,and lower costs.

Accepted Answer

A) True 
 B)False

Question 20

Bryan took over as manager of a group of medical transcribers about a month ago.While the employees' performance is satisfactory,he has noticed that the group seems to squash any new ideas about how they might do their work more effectively.What should Bryan do?

Accepted Answer

A)  Take steps to increase the cohesion of the group 
B)  Order the group to accept some of the new ideas 
C)  Set up an incentive system for employees' suggestions about changes to procedures 
D)  Create competition between members of the group 
E)  Discipline the group 
A)  Take steps to increase the cohesion of the group 
B)  Order the group to accept some of the new ideas 
C)  Set up an incentive system for employees' suggestions about changes to procedures 
D)  Create competition between members of the group 
E)  Discipline the group

While forming a group,the primary job of a manager is to make sure the team is given responsibility and authority.

When team leaders of various cross-functional groups report to the same manager,the team leaders form a(n):

When employees form groups to seek a common organizational goal within the organization,these groups are known as interest groups.

Which of the following should managers do to take advantage of the potential for synergy in groups?

High levels of cohesiveness can cause group members to be so focused on group goal accomplishment that they may strive to achieve group goals no matter what-even when doing so jeopardizes organizational performance.

Group members may conform to norms so that they can obtain rewards and avoid punishments.

Informal groups of workers who enjoy one another's company and meet socially either on or off the job are referred to as which type of group?

A department is one in which the subordinates report to the same manager.

Active Appliances,an electrical appliance firm,forms a group to design a new software application.This group consists of a systems designer,a programmer,and a user representative.This is an example of a(n):

A set of behaviors that a member of a group is expected to perform because of his/her membership in the group is known as a group norm.

As group cohesiveness increases:

Shared rules of conduct that most group members follow are known as group roles.

The creation and development of new products is known as synergy.

The use of teams generally leads to higher turnover.

Command groups are also known as:

To encourage group cohesiveness,managers should:

For organizational effectiveness,the best level of cohesiveness in groups:

Social loafing can be a very detrimental practice to the effectiveness of an organization.Explain what is meant by this concept and discuss three specific steps that managers can take to reduce or to eliminate this undesirable work behavior.

Self-managed work teams help to improve quality,increase motivation and satisfaction,and lower costs.

Bryan took over as manager of a group of medical transcribers about a month ago.While the employees' performance is satisfactory,he has noticed that the group seems to squash any new ideas about how they might do their work more effectively.What should Bryan do?

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

Filters

Exam 11: Effective Team Management

While forming a group,the primary job of a manager is to make sure the team is given responsibility and authority.

When team leaders of various cross-functional groups report to the same manager,the team leaders form a(n):

When employees form groups to seek a common organizational goal within the organization,these groups are known as interest groups.

Which of the following should managers do to take advantage of the potential for synergy in groups?

High levels of cohesiveness can cause group members to be so focused on group goal accomplishment that they may strive to achieve group goals no matter what-even when doing so jeopardizes organizational performance.

Group members may conform to norms so that they can obtain rewards and avoid punishments.

Informal groups of workers who enjoy one another's company and meet socially either on or off the job are referred to as which type of group?

A department is one in which the subordinates report to the same manager.

Active Appliances,an electrical appliance firm,forms a group to design a new software application.This group consists of a systems designer,a programmer,and a user representative.This is an example of a(n):

A set of behaviors that a member of a group is expected to perform because of his/her membership in the group is known as a group norm.

As group cohesiveness increases:

Shared rules of conduct that most group members follow are known as group roles.

The creation and development of new products is known as synergy.

The use of teams generally leads to higher turnover.

Command groups are also known as:

To encourage group cohesiveness,managers should:

For organizational effectiveness,the best level of cohesiveness in groups:

Social loafing can be a very detrimental practice to the effectiveness of an organization.Explain what is meant by this concept and discuss three specific steps that managers can take to reduce or to eliminate this undesirable work behavior.

Self-managed work teams help to improve quality,increase motivation and satisfaction,and lower costs.

Bryan took over as manager of a group of medical transcribers about a month ago.While the employees' performance is satisfactory,he has noticed that the group seems to squash any new ideas about how they might do their work more effectively.What should Bryan do?

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

Filters