Question 1

Informal groups of workers who socialize with one another on the job are known as friendship groups.

Accepted Answer

A) True 
 B)False

Question 2

Large groups have better communication and coordination of activities than do small groups.

Accepted Answer

A) True 
 B)False

Question 3

When a member's deviant behavior leads to a positive change in the group norm,it suggests that some deviant behavior can be functional for groups.

Accepted Answer

A) True 
 B)False

Question 4

Managers should let employees know that there are always ways to improve group processes and performance levels.

Accepted Answer

A) True 
 B)False

Question 5

A marketing manager who is a member of a task force for new product development is expected to represent the marketing department's concerns to the task force.Which of the following best describes the expectation?

Accepted Answer

A)  Group norm 
B)  Group role 
C)  Groupthink 
D)  Group cohesiveness 
E)  Group polarization 
A)  Group norm 
B)  Group role 
C)  Groupthink 
D)  Group cohesiveness 
E)  Group polarization

Question 6

When leaders emerge naturally in a group,they are often referred to as formal leaders.

Accepted Answer

A) True 
 B)False

Question 7

All teams are groups,but not all groups are teams.Discuss the two characteristics that distinguish "teams" from "groups."

Accepted Answer

A group may be defined as two or more pe

Question 8

When Mark recently left town on personal work,members of his team at The Beat did not have issues getting in touch with him because he had left a number on which they could call in case of an emergency.This arrangement is known as:

Accepted Answer

A)  groupthink. 
B)  a group norm. 
C)  a synergistic requirement. 
D)  group polarization. 
E)  role making. 
A)  groupthink. 
B)  a group norm. 
C)  a synergistic requirement. 
D)  group polarization. 
E)  role making.

Question 9

In general,higher group cohesiveness is associated with:

Accepted Answer

A)  large groups. 
B)  similarity among group members. 
C)  high organizational identity. 
D)  decreasing groupthink. 
E)  greater deviance. 
A)  large groups. 
B)  similarity among group members. 
C)  high organizational identity. 
D)  decreasing groupthink. 
E)  greater deviance.

Question 10

Which of the following groups is also a team?

Accepted Answer

A)  A search committee selecting a dean for a college that interacts frequently by various means over a period of several months. 
B)  A group of sales representatives for a hardware company, each with his/her own geographical territory. 
C)  A group of factory workers who belong to a labor union. 
D)  A board of directors of a corporation that meets quarterly. 
E)  A group of accountants who work in a small CPA firm. 
A)  A search committee selecting a dean for a college that interacts frequently by various means over a period of several months. 
B)  A group of sales representatives for a hardware company, each with his/her own geographical territory. 
C)  A group of factory workers who belong to a labor union. 
D)  A board of directors of a corporation that meets quarterly. 
E)  A group of accountants who work in a small CPA firm.

Question 11

A member of a task force does not do much work related to the goals of the task force.This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting:

Accepted Answer

A)  social facilitation. 
B)  synergy. 
C)  groupthink. 
D)  self-serving bias. 
E)  social loafing. 
A)  social facilitation. 
B)  synergy. 
C)  groupthink. 
D)  self-serving bias. 
E)  social loafing.

Question 12

John who is part of the R&D team at Digital World has been a key player in formulating new ideas and strategies.His contribution has resulted in more clients and higher production rates.Of late,John has not been regularly attending team meetings and even if he does,he leaves midway.Which of the following best describes John?

Accepted Answer

A)  Synergy 
B)  Groupthink 
C)  Conformity 
D)  Social loafing 
E)  Group polarization 
A)  Synergy 
B)  Groupthink 
C)  Conformity 
D)  Social loafing 
E)  Group polarization

Question 13

Joanna,a manager,is responsible for organizing a team for the development of a new product.What is the MOST important thing that Joanna should do if she wants to create synergy in this team?

Accepted Answer

A)  Choose members of the most diverse backgrounds possible 
B)  Supervise the group closely 
C)  Bring in members with complementary skills relevant to the work 
D)  Choose members who have worked together previously without any problems 
E)  Create incentives for team members based on individual contributions 
A)  Choose members of the most diverse backgrounds possible 
B)  Supervise the group closely 
C)  Bring in members with complementary skills relevant to the work 
D)  Choose members who have worked together previously without any problems 
E)  Create incentives for team members based on individual contributions

Question 14

As group size increases,all of the following occur EXCEPT:

Accepted Answer

A)  members are likely to think their individual contributions are not very important. 
B)  identifying individual contributions becomes more difficult. 
C)  the chances of social loafing increase. 
D)  group cohesiveness increases. 
E)  communication becomes more difficult. 
A)  members are likely to think their individual contributions are not very important. 
B)  identifying individual contributions becomes more difficult. 
C)  the chances of social loafing increase. 
D)  group cohesiveness increases. 
E)  communication becomes more difficult.

Question 15

Teams that rarely interact with each other on a face-to-face basis are referred to as:

Accepted Answer

A)  informal teams. 
B)  ad hoc teams. 
C)  virtual teams. 
D)  task forces. 
E)  interest groups. 
A)  informal teams. 
B)  ad hoc teams. 
C)  virtual teams. 
D)  task forces. 
E)  interest groups.

Question 16

Virtual teams cannot include members who are not employees of the organization.

Accepted Answer

A) True 
 B)False

Question 17

Teams that are empowered to take responsibility for acting autonomously in order to complete identifiable pieces of work are referred to as:

Accepted Answer

A)  informal groups. 
B)  interest groups. 
C)  virtual teams. 
D)  sequential task interdependence groups. 
E)  self-managed work teams. 
A)  informal groups. 
B)  interest groups. 
C)  virtual teams. 
D)  sequential task interdependence groups. 
E)  self-managed work teams.

Question 18

Daniel is the vice president of marketing and sales of an insurance company that sells workers' compensation insurance within the state of California.Recently,the company has identified problems of cost control in all of its offices.Daniel formed a team composed of the sales managers of all the four regions,along with some staff members from the company's informational technology and administration departments,to study the problem and make recommendations.Which of the following statements about this team is NOT true?

Accepted Answer

A)  The team is a task force 
B)  The team is cross-functional 
C)  The team should meet virtually 
D)  The team is a command group 
E)  The team is not an interest group 
A)  The team is a task force 
B)  The team is cross-functional 
C)  The team should meet virtually 
D)  The team is a command group 
E)  The team is not an interest group

Question 19

Clearly communicating to group members why each person's contributions are valuable to the group is an effective way to reduce or eliminate social loafing.

Accepted Answer

A) True 
 B)False

Question 20

All teams are groups and all groups are teams.

Accepted Answer

A) True 
 B)False

Informal groups of workers who socialize with one another on the job are known as friendship groups.

Large groups have better communication and coordination of activities than do small groups.

When a member's deviant behavior leads to a positive change in the group norm,it suggests that some deviant behavior can be functional for groups.

Managers should let employees know that there are always ways to improve group processes and performance levels.

A marketing manager who is a member of a task force for new product development is expected to represent the marketing department's concerns to the task force.Which of the following best describes the expectation?

When leaders emerge naturally in a group,they are often referred to as formal leaders.

All teams are groups,but not all groups are teams.Discuss the two characteristics that distinguish "teams" from "groups."

When Mark recently left town on personal work,members of his team at The Beat did not have issues getting in touch with him because he had left a number on which they could call in case of an emergency.This arrangement is known as:

In general,higher group cohesiveness is associated with:

Which of the following groups is also a team?

A member of a task force does not do much work related to the goals of the task force.This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting:

Joanna,a manager,is responsible for organizing a team for the development of a new product.What is the MOST important thing that Joanna should do if she wants to create synergy in this team?

As group size increases,all of the following occur EXCEPT:

Teams that rarely interact with each other on a face-to-face basis are referred to as:

Virtual teams cannot include members who are not employees of the organization.

Teams that are empowered to take responsibility for acting autonomously in order to complete identifiable pieces of work are referred to as:

Clearly communicating to group members why each person's contributions are valuable to the group is an effective way to reduce or eliminate social loafing.

All teams are groups and all groups are teams.

The Management Process Today

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Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

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Exam 11: Effective Team Management

Informal groups of workers who socialize with one another on the job are known as friendship groups.

Large groups have better communication and coordination of activities than do small groups.

When a member's deviant behavior leads to a positive change in the group norm,it suggests that some deviant behavior can be functional for groups.

Managers should let employees know that there are always ways to improve group processes and performance levels.

A marketing manager who is a member of a task force for new product development is expected to represent the marketing department's concerns to the task force.Which of the following best describes the expectation?

When leaders emerge naturally in a group,they are often referred to as formal leaders.

All teams are groups,but not all groups are teams.Discuss the two characteristics that distinguish "teams" from "groups."

When Mark recently left town on personal work,members of his team at The Beat did not have issues getting in touch with him because he had left a number on which they could call in case of an emergency.This arrangement is known as:

In general,higher group cohesiveness is associated with:

Which of the following groups is also a team?

A member of a task force does not do much work related to the goals of the task force.This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting:

Joanna,a manager,is responsible for organizing a team for the development of a new product.What is the MOST important thing that Joanna should do if she wants to create synergy in this team?

As group size increases,all of the following occur EXCEPT:

Teams that rarely interact with each other on a face-to-face basis are referred to as:

Virtual teams cannot include members who are not employees of the organization.

Teams that are empowered to take responsibility for acting autonomously in order to complete identifiable pieces of work are referred to as:

Clearly communicating to group members why each person's contributions are valuable to the group is an effective way to reduce or eliminate social loafing.

All teams are groups and all groups are teams.

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

Filters