Question 1

Good communication helps in increasing efficiency,improving quality,and increasing the responsiveness to customers.

Accepted Answer

A) True 
 B)False  True

Question 2

Traditionally,managers have used _____ for gathering the information they need to achieve coordination and control and make decisions.

Accepted Answer

A)  decision support systems 
B)  operations information systems 
C)  transaction-processing systems 
D)  organizational hierarchy 
E)  artificial intelligence 
A)  decision support systems 
B)  operations information systems 
C)  transaction-processing systems 
D)  organizational hierarchy 
E)  artificial intelligence D

Question 3

An important factor that affects the choice of a communication medium is the need for some kind of written documentation that a message was sent and received.

Accepted Answer

A) True 
 B)False  True

Question 4

Describe the limitations of information systems.

Accepted Answer

Despite their usefulness,information sys

Question 5

Information that reflects current conditions in the organization or in the external world is called synchronized information.

Accepted Answer

A) True 
 B)False

Question 6

The greater its accuracy and reliability,the higher is the quality of information.

Accepted Answer

A) True 
 B)False

Question 7

Operating system software tells the computer hardware how to run.

Accepted Answer

A) True 
 B)False

Question 8

The sharing of information between two or more people within the organization in order to reach a common understanding is known as:

Accepted Answer

A)  filtering. 
B)  organizing. 
C)  communication. 
D)  planning. 
E)  noise. 
A)  filtering. 
B)  organizing. 
C)  communication. 
D)  planning. 
E)  noise.

Question 9

Client computers that are linked directly to a server constitute a:

Accepted Answer

A)  LAN. 
B)  MIS. 
C)  mainframe. 
D)  wide area network. 
E)  personal computer. 
A)  LAN. 
B)  MIS. 
C)  mainframe. 
D)  wide area network. 
E)  personal computer.

Question 10

The encoding of messages into words is known as verbal communication.

Accepted Answer

A) True 
 B)False

Question 11

Distinguish between "data" and "information",and give a specific business example of each of these terms.

Accepted Answer

Data are raw,unsummarized,and unanalyzed

Question 12

Top management attempts to gain a competitive advantage by asking all of its managers to communicate with each other about how the organization can best respond to changing customer preferences.The organization is focusing primarily on:

Accepted Answer

A)  responsiveness. 
B)  efficiency. 
C)  quality. 
D)  cost control. 
E)  innovation. 
A)  responsiveness. 
B)  efficiency. 
C)  quality. 
D)  cost control. 
E)  innovation.

Question 13

In the transmission phase of the communication process,the process of translating the message into language is known as noise.

Accepted Answer

A) True 
 B)False

Question 14

Distinguish between transaction processing systems and operations information systems.

Accepted Answer

A transaction-processing system is a sys

Question 15

A graph of the profitability of each of the products in a product line over the past two years is an example of:

Accepted Answer

A)  data. 
B)  artificial intelligence. 
C)  an expert system. 
D)  a database. 
E)  information. 
A)  data. 
B)  artificial intelligence. 
C)  an expert system. 
D)  a database. 
E)  information.

Question 16

When managers pass through work areas and talk informally with workers,they are engaging in:

Accepted Answer

A)  management by exception. 
B)  MBO. 
C)  micromanaging. 
D)  empowerment. 
E)  management by wandering around. 
A)  management by exception. 
B)  MBO. 
C)  micromanaging. 
D)  empowerment. 
E)  management by wandering around.

Question 17

Communication is,in general,electronically based and has minimal human endeavor.

Accepted Answer

A) True 
 B)False

Question 18

Frequently updated information that reflects current conditions is called _____ information.

Accepted Answer

A)  timely 
B)  relevant 
C)  real-time 
D)  complete 
E)  critical 
A)  timely 
B)  relevant 
C)  real-time 
D)  complete 
E)  critical

Question 19

Large companies that need immense processing power have a mainframe computer at the hub of the network that can quickly process vast amounts of information.

Accepted Answer

A) True 
 B)False

Question 20

Behavior by a machine that if performed by a human being would be called intelligent behavior is known as:

Accepted Answer

A)  an operations information system. 
B)  a network. 
C)  real-time information. 
D)  a decision support system. 
E)  artificial intelligence. 
A)  an operations information system. 
B)  a network. 
C)  real-time information. 
D)  a decision support system. 
E)  artificial intelligence.

Good communication helps in increasing efficiency,improving quality,and increasing the responsiveness to customers.

Traditionally,managers have used _____ for gathering the information they need to achieve coordination and control and make decisions.

An important factor that affects the choice of a communication medium is the need for some kind of written documentation that a message was sent and received.

Describe the limitations of information systems.

Information that reflects current conditions in the organization or in the external world is called synchronized information.

The greater its accuracy and reliability,the higher is the quality of information.

Operating system software tells the computer hardware how to run.

The sharing of information between two or more people within the organization in order to reach a common understanding is known as:

Client computers that are linked directly to a server constitute a:

The encoding of messages into words is known as verbal communication.

Distinguish between "data" and "information",and give a specific business example of each of these terms.

Top management attempts to gain a competitive advantage by asking all of its managers to communicate with each other about how the organization can best respond to changing customer preferences.The organization is focusing primarily on:

In the transmission phase of the communication process,the process of translating the message into language is known as noise.

Distinguish between transaction processing systems and operations information systems.

A graph of the profitability of each of the products in a product line over the past two years is an example of:

When managers pass through work areas and talk informally with workers,they are engaging in:

Communication is,in general,electronically based and has minimal human endeavor.

Frequently updated information that reflects current conditions is called _____ information.

Large companies that need immense processing power have a mainframe computer at the hub of the network that can quickly process vast amounts of information.

Behavior by a machine that if performed by a human being would be called intelligent behavior is known as:

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Operations Management: Managing Vital Operations and Processes

Filters

Exam 13: Communication and Information Technology Management

Good communication helps in increasing efficiency,improving quality,and increasing the responsiveness to customers.

Traditionally,managers have used _____ for gathering the information they need to achieve coordination and control and make decisions.

An important factor that affects the choice of a communication medium is the need for some kind of written documentation that a message was sent and received.

Describe the limitations of information systems.

Information that reflects current conditions in the organization or in the external world is called synchronized information.

The greater its accuracy and reliability,the higher is the quality of information.

Operating system software tells the computer hardware how to run.

The sharing of information between two or more people within the organization in order to reach a common understanding is known as:

Client computers that are linked directly to a server constitute a:

The encoding of messages into words is known as verbal communication.

Distinguish between "data" and "information",and give a specific business example of each of these terms.

Top management attempts to gain a competitive advantage by asking all of its managers to communicate with each other about how the organization can best respond to changing customer preferences.The organization is focusing primarily on:

In the transmission phase of the communication process,the process of translating the message into language is known as noise.

Distinguish between transaction processing systems and operations information systems.

A graph of the profitability of each of the products in a product line over the past two years is an example of:

When managers pass through work areas and talk informally with workers,they are engaging in:

Communication is,in general,electronically based and has minimal human endeavor.

Frequently updated information that reflects current conditions is called _____ information.

Large companies that need immense processing power have a mainframe computer at the hub of the network that can quickly process vast amounts of information.

Behavior by a machine that if performed by a human being would be called intelligent behavior is known as:

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Operations Management: Managing Vital Operations and Processes

Filters