Question 1

Information that is useful to the particular circumstances facing a manager is known as _____ information.

Accepted Answer

A)  timely 
B)  relevant 
C)  complete 
D)  real-time 
E)  unstructured 
A)  timely 
B)  relevant 
C)  complete 
D)  real-time 
E)  unstructured

Question 2

A memo is an example of impersonal written communication.

Accepted Answer

A) True 
 B)False

Question 3

A(n)_____ system processes _____ transactions while a(n)_____ system provides managers with information to be used in their _____ decisions.

Accepted Answer

A)  transaction-processing; nonroutine; operations information; routine 
B)  transaction-processing; routine; operations information; nonroutine 
C)  operations information; routine; transaction-processing; nonroutine 
D)  operations information; nonroutine; transaction-processing; nonroutine 
E)  transaction-processing; nonprogrammed; operations information; programmed 
A)  transaction-processing; nonroutine; operations information; routine 
B)  transaction-processing; routine; operations information; nonroutine 
C)  operations information; routine; transaction-processing; nonroutine 
D)  operations information; nonroutine; transaction-processing; nonroutine 
E)  transaction-processing; nonprogrammed; operations information; programmed

Question 4

_____ are a specific form of IT that managers design in order to have access to specific information which they need to perform their job effectively.

Accepted Answer

A)  Decision support systems 
B)  Management information systems 
C)  Artificial intelligence systems 
D)  Expert systems 
E)  Data mining systems 
A)  Decision support systems 
B)  Management information systems 
C)  Artificial intelligence systems 
D)  Expert systems 
E)  Data mining systems

Question 5

A system that gathers comprehensive data,organizes it,and summarizes it in ways that are useful to managers for their nonroutine tasks is known as a(n)_____ system.

Accepted Answer

A)  transaction-processing 
B)  artificial intelligence 
C)  expert 
D)  operations information 
E)  real-time information 
A)  transaction-processing 
B)  artificial intelligence 
C)  expert 
D)  operations information 
E)  real-time information

Question 6

Jane,the receptionist at Invest Right,e-mails Linda,her boss,informing her about the appointments Linda needs to attend to on a particular day.In the communication process,which of the following would best describe the e-mail?

Accepted Answer

A)  Sender 
B)  Noise 
C)  Feedback 
D)  Receiver 
E)  Medium 
A)  Sender 
B)  Noise 
C)  Feedback 
D)  Receiver 
E)  Medium

Question 7

A "company newsletter" is an example of which of the following types of communication?

Accepted Answer

A)  Personal written communication 
B)  Impersonal written communication 
C)  Fax 
D)  Intranet 
E)  A memo 
A)  Personal written communication 
B)  Impersonal written communication 
C)  Fax 
D)  Intranet 
E)  A memo

Question 8

An information system that managers select and use to generate the specific information that they need to perform their jobs successfully is known as an MIS system.

Accepted Answer

A) True 
 B)False

Question 9

The mainframe is the master computer that controls the operations of all the other types of computers and digital devices as needed and can link them into one integrated system.

Accepted Answer

A) True 
 B)False

Question 10

In organizations with many layers of managers,it takes lesser time for information to travel up the hierarchy and for decisions to travel back down.

Accepted Answer

A) True 
 B)False

Question 11

The amount of information that a communication medium can carry is known as:

Accepted Answer

A)  media naturalness. 
B)  information richness. 
C)  coding capability. 
D)  information content. 
E)  resistance. 
A)  media naturalness. 
B)  information richness. 
C)  coding capability. 
D)  information content. 
E)  resistance.

Question 12

Encoding is the process of sending information to the receiver.

Accepted Answer

A) True 
 B)False

Question 13

Raw,unsummarized facts are known as:

Accepted Answer

A)  artificial intelligence. 
B)  data. 
C)  information. 
D)  networks. 
E)  bases. 
A)  artificial intelligence. 
B)  data. 
C)  information. 
D)  networks. 
E)  bases.

Question 14

The process in which the receiver interprets and tries to make sense of the message is known as:

Accepted Answer

A)  encoding. 
B)  scrambling. 
C)  feedback. 
D)  decoding. 
E)  downloading. 
A)  encoding. 
B)  scrambling. 
C)  feedback. 
D)  decoding. 
E)  downloading.

Question 15

Discuss the four factors that determine how useful information is to a manager.

Accepted Answer

The four factors that determine the usef

Question 16

Discuss the advantages of face-to-face communication.Is it always the best medium of communication?

Accepted Answer

Face-to-face communication is the medium

Question 17

In which of the following stages of the communication process do the sender and receiver reverse their roles?

Accepted Answer

A)  Transmission 
B)  Encoding 
C)  Decoding 
D)  Encrypting 
E)  Feedback 
A)  Transmission 
B)  Encoding 
C)  Decoding 
D)  Encrypting 
E)  Feedback

Question 18

In the transmission phase of the communication process,the translation of the message into symbols is known as:

Accepted Answer

A)  broadcasting. 
B)  encoding. 
C)  deciphering. 
D)  sending. 
E)  reception. 
A)  broadcasting. 
B)  encoding. 
C)  deciphering. 
D)  sending. 
E)  reception.

Question 19

Personal computers that sit on the desks of managers within a network are called _____.They are connected through a _____ to a company's powerful mainframe computer that makes sure that their programs work well together.

Accepted Answer

A)  servers; client 
B)  rack servers; MIS 
C)  clients; DSS 
D)  clients; rack server 
E)  servers; CPU 
A)  servers; client 
B)  rack servers; MIS 
C)  clients; DSS 
D)  clients; rack server 
E)  servers; CPU

Question 20

Mark,the sales manager at Lance Motors has called for a meeting with all his sales representatives.He wants to give them feedback,and set new guidelines regarding their annual targets.With reference to the transmission phase of communication,which of the following best describes Mark's role?

Accepted Answer

A)  Recipient 
B)  Sender 
C)  Messenger 
D)  Receiver 
E)  Decoder 
A)  Recipient 
B)  Sender 
C)  Messenger 
D)  Receiver 
E)  Decoder

Information that is useful to the particular circumstances facing a manager is known as _____ information.

A memo is an example of impersonal written communication.

A(n)___ system processes _ transactions while a(n)_ system provides managers with information to be used in their ___ decisions.

_____ are a specific form of IT that managers design in order to have access to specific information which they need to perform their job effectively.

A system that gathers comprehensive data,organizes it,and summarizes it in ways that are useful to managers for their nonroutine tasks is known as a(n)_____ system.

Jane,the receptionist at Invest Right,e-mails Linda,her boss,informing her about the appointments Linda needs to attend to on a particular day.In the communication process,which of the following would best describe the e-mail?

A "company newsletter" is an example of which of the following types of communication?

An information system that managers select and use to generate the specific information that they need to perform their jobs successfully is known as an MIS system.

The mainframe is the master computer that controls the operations of all the other types of computers and digital devices as needed and can link them into one integrated system.

In organizations with many layers of managers,it takes lesser time for information to travel up the hierarchy and for decisions to travel back down.

The amount of information that a communication medium can carry is known as:

Encoding is the process of sending information to the receiver.

Raw,unsummarized facts are known as:

The process in which the receiver interprets and tries to make sense of the message is known as:

Discuss the four factors that determine how useful information is to a manager.

Discuss the advantages of face-to-face communication.Is it always the best medium of communication?

In which of the following stages of the communication process do the sender and receiver reverse their roles?

In the transmission phase of the communication process,the translation of the message into symbols is known as:

Personal computers that sit on the desks of managers within a network are called _.They are connected through a _ to a company's powerful mainframe computer that makes sure that their programs work well together.

Mark,the sales manager at Lance Motors has called for a meeting with all his sales representatives.He wants to give them feedback,and set new guidelines regarding their annual targets.With reference to the transmission phase of communication,which of the following best describes Mark's role?

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Operations Management: Managing Vital Operations and Processes

Filters

Exam 13: Communication and Information Technology Management

Information that is useful to the particular circumstances facing a manager is known as _____ information.

A memo is an example of impersonal written communication.

A(n)_____ system processes _____ transactions while a(n)_____ system provides managers with information to be used in their _____ decisions.

_____ are a specific form of IT that managers design in order to have access to specific information which they need to perform their job effectively.

A system that gathers comprehensive data,organizes it,and summarizes it in ways that are useful to managers for their nonroutine tasks is known as a(n)_____ system.

Jane,the receptionist at Invest Right,e-mails Linda,her boss,informing her about the appointments Linda needs to attend to on a particular day.In the communication process,which of the following would best describe the e-mail?

A "company newsletter" is an example of which of the following types of communication?

An information system that managers select and use to generate the specific information that they need to perform their jobs successfully is known as an MIS system.

The mainframe is the master computer that controls the operations of all the other types of computers and digital devices as needed and can link them into one integrated system.

In organizations with many layers of managers,it takes lesser time for information to travel up the hierarchy and for decisions to travel back down.

The amount of information that a communication medium can carry is known as:

Encoding is the process of sending information to the receiver.

Raw,unsummarized facts are known as:

The process in which the receiver interprets and tries to make sense of the message is known as:

Discuss the four factors that determine how useful information is to a manager.

Discuss the advantages of face-to-face communication.Is it always the best medium of communication?

In which of the following stages of the communication process do the sender and receiver reverse their roles?

In the transmission phase of the communication process,the translation of the message into symbols is known as:

Personal computers that sit on the desks of managers within a network are called _____.They are connected through a _____ to a company's powerful mainframe computer that makes sure that their programs work well together.

Mark,the sales manager at Lance Motors has called for a meeting with all his sales representatives.He wants to give them feedback,and set new guidelines regarding their annual targets.With reference to the transmission phase of communication,which of the following best describes Mark's role?

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Operations Management: Managing Vital Operations and Processes

Filters

A(n)___ system processes _ transactions while a(n)_ system provides managers with information to be used in their ___ decisions.

Personal computers that sit on the desks of managers within a network are called _.They are connected through a _ to a company's powerful mainframe computer that makes sure that their programs work well together.