Question 1

____ is the aspect of management theory that uses mathematical techniques such as modeling and simulation to help managers make better decisions.

Accepted Answer

A) Behavioral management 
B) Contingency management 
C) Quantitative management 
D) Administrative management 
E) The human relations movement 
A) Behavioral management 
B) Contingency management 
C) Quantitative management 
D) Administrative management 
E) The human relations movement

Question 2

Which of the following is true of scientific management?

Accepted Answer

A) It resulted in jobs that were usually nonrepetitive. 
B) It brought all workers more gain than hardship. 
C) It revealed the maximum efficiency of work systems. 
D) It resulted in job dissatisfaction for many workers. 
E) It resulted in increased trust between managers and workers. 
A) It resulted in jobs that were usually nonrepetitive. 
B) It brought all workers more gain than hardship. 
C) It revealed the maximum efficiency of work systems. 
D) It resulted in job dissatisfaction for many workers. 
E) It resulted in increased trust between managers and workers.

Question 3

Which of the following statements is consistent with the principles of scientific management?

Accepted Answer

A) Stick to the current method of performing tasks and focus only on increasing the speed. 
B) New methods of performing tasks ought to be communicated verbally rather than in writing. 
C) Allow workers to establish their own rules and SOPs. 
D) Establish a standard pay system that is independent of performance. 
E) Increase job specialization in order to make the production process more efficient. 
A) Stick to the current method of performing tasks and focus only on increasing the speed. 
B) New methods of performing tasks ought to be communicated verbally rather than in writing. 
C) Allow workers to establish their own rules and SOPs. 
D) Establish a standard pay system that is independent of performance. 
E) Increase job specialization in order to make the production process more efficient.

Question 4

When managers rely too much on rules to solve problems, their behavior becomes inflexible.

Accepted Answer

A) True 
 B)False

Question 5

Administrative management is the study of how

Accepted Answer

A) managers control the organization's relationship with its external environment. 
B) an organizational structure is to be created such that it leads to high efficiency and effectiveness. 
C) the feelings, thoughts, and behavior of work-group members and managers affect worker performance. 
D) characteristics of the work setting-specifically the level of lighting-affect worker performance. 
E) managers should personally behave to motivate employees and encourage them to perform at high levels. 
A) managers control the organization's relationship with its external environment. 
B) an organizational structure is to be created such that it leads to high efficiency and effectiveness. 
C) the feelings, thoughts, and behavior of work-group members and managers affect worker performance. 
D) characteristics of the work setting-specifically the level of lighting-affect worker performance. 
E) managers should personally behave to motivate employees and encourage them to perform at high levels.

Question 6

Communication among managers in Angela's business was slowing down the pace of planning and organizing, so Angela recently merged some of the company's departments and cut back on the number of levels of managers.Which of Fayol's principles of management supports Angela's decision?

Accepted Answer

A) unity of direction 
B) order 
C) authority and responsibility 
D) unity of command 
E) line of authority 
A) unity of direction 
B) order 
C) authority and responsibility 
D) unity of command 
E) line of authority

Question 7

Which of the following is true of norms?

Accepted Answer

A) They are mandatory instructions that must be followed by all employees of a company. 
B) They are written instructions about desired behavior in the workplace. 
C) They are informal codes of conduct among employees in a particular company. 
D) They give detailed instructions about how to perform a certain aspect of a task. 
E) They specify actions to be taken under different circumstances to achieve specific company goals. 
A) They are mandatory instructions that must be followed by all employees of a company. 
B) They are written instructions about desired behavior in the workplace. 
C) They are informal codes of conduct among employees in a particular company. 
D) They give detailed instructions about how to perform a certain aspect of a task. 
E) They specify actions to be taken under different circumstances to achieve specific company goals.

Question 8

Which of the following is true of dual command?

Accepted Answer

A) It causes confusion among subordinates. 
B) It strengthens order and discipline. 
C) It makes assessing a manager's authority easy. 
D) It was advocated by Henry Fayol. 
E) It exists when a subordinate receives orders from only one supervisor. 
A) It causes confusion among subordinates. 
B) It strengthens order and discipline. 
C) It makes assessing a manager's authority easy. 
D) It was advocated by Henry Fayol. 
E) It exists when a subordinate receives orders from only one supervisor.

Question 9

Define administrative management and briefly discuss the principles developed by Max Weber.

Accepted Answer

Administrative management is the study o

Question 10

_____ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

Accepted Answer

A) Bureaucracy 
B) Closed system 
C) Open system 
D) Organizational structure 
E) Organic structure 
A) Bureaucracy 
B) Closed system 
C) Open system 
D) Organizational structure 
E) Organic structure

Question 11

Which of the following practices was advocated by Mary Parker Follett?

Accepted Answer

A) Workers should not be allowed to participate in the work development process. 
B) Authority should go with hierarchical positions rather than knowledge. 
C) Managers should behave as monitors and supervisors. 
D) Workers should be allowed to exercise initiative in their everyday work lives. 
E) Members of each department should stick to their own department; cross-functioning should be discouraged. 
A) Workers should not be allowed to participate in the work development process. 
B) Authority should go with hierarchical positions rather than knowledge. 
C) Managers should behave as monitors and supervisors. 
D) Workers should be allowed to exercise initiative in their everyday work lives. 
E) Members of each department should stick to their own department; cross-functioning should be discouraged.

Question 12

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that

Accepted Answer

A) Taylor proposed that managers should involve workers in analyzing their jobs to identify better ways to perform tasks. 
B) Taylor did not use scientific techniques like time-and-motion studies to analyze workers' jobs. 
C) Taylor was ignoring the human side of the organization and did not allow workers to exercise initiative and contribute to the organization. 
D) Taylor advocated that workers, rather than managers, should be in control of the work process itself. 
E) Taylor said that managers should behave as coaches and facilitators-not as monitors and supervisors. 
A) Taylor proposed that managers should involve workers in analyzing their jobs to identify better ways to perform tasks. 
B) Taylor did not use scientific techniques like time-and-motion studies to analyze workers' jobs. 
C) Taylor was ignoring the human side of the organization and did not allow workers to exercise initiative and contribute to the organization. 
D) Taylor advocated that workers, rather than managers, should be in control of the work process itself. 
E) Taylor said that managers should behave as coaches and facilitators-not as monitors and supervisors.

Question 13

Tyler is an engineer at an assembly plant for an auto company.Tyler receives orders from and reports to both his department manager and his project manager.This violates Fayol's principle of

Accepted Answer

A) centralization. 
B) unity of command. 
C) unity of direction. 
D) division of authority and responsibility. 
E) line of authority. 
A) centralization. 
B) unity of command. 
C) unity of direction. 
D) division of authority and responsibility. 
E) line of authority.

Question 14

Employees at Southwest Airlines have highly flexible job descriptions that enable them to chip in and help where needed.Employees are encouraged to help solve problems where they see them.Thus, it's not uncommon to see a Southwest manager helping move passenger luggage into aircraft or check in passengers at a gate.This is an example of:

Accepted Answer

A) Theory X. 
B) Theory Y. 
C) contingency theory. 
D) management science theory. 
E) organizational environment theory. 
A) Theory X. 
B) Theory Y. 
C) contingency theory. 
D) management science theory. 
E) organizational environment theory.

Question 15

_____ is the performance gain caused by two or more departments coordinating their efforts.

Accepted Answer

A) Synergy 
B) Entropy 
C) Contingency theory 
D) Organizational performance 
E) Group performance 
A) Synergy 
B) Entropy 
C) Contingency theory 
D) Organizational performance 
E) Group performance

Question 16

Which of the following is true of rules?

Accepted Answer

A) They are mandatory instructions. 
B) They are unwritten expectations of behavior. 
C) They are informal codes of conduct. 
D) They focus more on creating goals rather than achieving them. 
E) They are suggestions about best practices. 
A) They are mandatory instructions. 
B) They are unwritten expectations of behavior. 
C) They are informal codes of conduct. 
D) They focus more on creating goals rather than achieving them. 
E) They are suggestions about best practices.

Question 17

If a manager designs the organizational hierarchy based on the characteristics of the organizational environment, he is acting in accordance with _____ theory.

Accepted Answer

A) equity 
B) Fayol's 
C) contingency 
D) queuing 
E) chaos 
A) equity 
B) Fayol's 
C) contingency 
D) queuing 
E) chaos

Question 18

Your friend is looking for a new job.She has strong technical skills, and there are many companies with open positions, so she has asked for your advice in choosing a company.Your friend would prefer a boss who will trust her judgment and allow her to use her creativity.Then once she proves her talents, she would want more control over her job.What advice would you give your friend in choosing a company for her job application?

Accepted Answer

A company that operates with the Theory

Question 19

The idea that workers should be aware of how their performance affects the performance of the organization as a whole is most consistent with Fayol's principle of

Accepted Answer

A) unity of command. 
B) subordination of individual interests to the common interest. 
C) remuneration of personnel. 
D) esprit de corps. 
E) stability of tenure of personnel. 
A) unity of command. 
B) subordination of individual interests to the common interest. 
C) remuneration of personnel. 
D) esprit de corps. 
E) stability of tenure of personnel.

Question 20

What information would you provide to support the proposal to NOT use centralization of authority?

Accepted Answer

Centralization is the concentration of a

____ is the aspect of management theory that uses mathematical techniques such as modeling and simulation to help managers make better decisions.

Which of the following is true of scientific management?

Which of the following statements is consistent with the principles of scientific management?

When managers rely too much on rules to solve problems, their behavior becomes inflexible.

Administrative management is the study of how

Communication among managers in Angela's business was slowing down the pace of planning and organizing, so Angela recently merged some of the company's departments and cut back on the number of levels of managers.Which of Fayol's principles of management supports Angela's decision?

Which of the following is true of norms?

Which of the following is true of dual command?

Define administrative management and briefly discuss the principles developed by Max Weber.

_____ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

Which of the following practices was advocated by Mary Parker Follett?

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that

Tyler is an engineer at an assembly plant for an auto company.Tyler receives orders from and reports to both his department manager and his project manager.This violates Fayol's principle of

_____ is the performance gain caused by two or more departments coordinating their efforts.

Which of the following is true of rules?

If a manager designs the organizational hierarchy based on the characteristics of the organizational environment, he is acting in accordance with _____ theory.

The idea that workers should be aware of how their performance affects the performance of the organization as a whole is most consistent with Fayol's principle of

What information would you provide to support the proposal to NOT use centralization of authority?

Managers and Managing

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 2: The Evolution of Management

____ is the aspect of management theory that uses mathematical techniques such as modeling and simulation to help managers make better decisions.

Which of the following is true of scientific management?

Which of the following statements is consistent with the principles of scientific management?

When managers rely too much on rules to solve problems, their behavior becomes inflexible.

Administrative management is the study of how

Communication among managers in Angela's business was slowing down the pace of planning and organizing, so Angela recently merged some of the company's departments and cut back on the number of levels of managers.Which of Fayol's principles of management supports Angela's decision?

Which of the following is true of norms?

Which of the following is true of dual command?

Define administrative management and briefly discuss the principles developed by Max Weber.

_____ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

Which of the following practices was advocated by Mary Parker Follett?

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that

Tyler is an engineer at an assembly plant for an auto company.Tyler receives orders from and reports to both his department manager and his project manager.This violates Fayol's principle of

_____ is the performance gain caused by two or more departments coordinating their efforts.

Which of the following is true of rules?

If a manager designs the organizational hierarchy based on the characteristics of the organizational environment, he is acting in accordance with _____ theory.

The idea that workers should be aware of how their performance affects the performance of the organization as a whole is most consistent with Fayol's principle of

What information would you provide to support the proposal to NOT use centralization of authority?

Managers and Managing

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters