Question 1

_____ refers to the chain of command extending from the top to the bottom of an organization

Accepted Answer

A) Line of authority 
B) Division of labor 
C) Unity of direction 
D) Unity of command 
E) Centralization 
A) Line of authority 
B) Division of labor 
C) Unity of direction 
D) Unity of command 
E) Centralization

Question 2

Explain how the different types of organizational structures that Burns and Stalker proposed rest on Theory X or Theory Y assumptions.

Accepted Answer

The types of structures that Burns and S

Question 3

Which of the following best defines synergy?

Accepted Answer

A) the tendency of a closed system to lose its ability to control itself and thus to dissolve and disintegrate 
B) a system that is self-contained and thus not affected by changes occurring in its external environment 
C) the performance gains that result when individuals and departments work together 
D) the set of forces and conditions that operate beyond an organization's boundaries 
E) an approach to management that uses rigorous quantitative techniques 
A) the tendency of a closed system to lose its ability to control itself and thus to dissolve and disintegrate 
B) a system that is self-contained and thus not affected by changes occurring in its external environment 
C) the performance gains that result when individuals and departments work together 
D) the set of forces and conditions that operate beyond an organization's boundaries 
E) an approach to management that uses rigorous quantitative techniques

Question 4

Which of the following is an example of a norm rather than a rule?

Accepted Answer

A) a general mandatory guideline asking all employees to leave their work machines in good order 
B) a specific mandatory guideline asking employees to oil machine parts labeled A and B; and replace C and D 
C) an informal code of conduct recommending that employees help each other if time permits 
D) a recommendation by the HR department that employees wear formal clothes during the week 
E) a suggestion by the technical department that all work-related files are saved in a common location 
A) a general mandatory guideline asking all employees to leave their work machines in good order 
B) a specific mandatory guideline asking employees to oil machine parts labeled A and B; and replace C and D 
C) an informal code of conduct recommending that employees help each other if time permits 
D) a recommendation by the HR department that employees wear formal clothes during the week 
E) a suggestion by the technical department that all work-related files are saved in a common location

Question 5

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Accepted Answer

A) Esprit de corps 
B) Bureaucracy 
C) Open system 
D) Synergy 
E) Entropy 
A) Esprit de corps 
B) Bureaucracy 
C) Open system 
D) Synergy 
E) Entropy

Question 6

_____ is the process by which a division of labor occurs as different workers specialize in different tasks over time.

Accepted Answer

A) Job specialization 
B) Division of labor 
C) Unity of direction 
D) Job rotation 
E) Centralization 
A) Job specialization 
B) Division of labor 
C) Unity of direction 
D) Job rotation 
E) Centralization

Question 7

According to Fayol's principles of management, workers should be given more job duties to perform but encouraged to assume less responsibility for their work outcomes.

Accepted Answer

A) True 
 B)False

Question 8

In the context of the human relations movement and related studies, who among the following is a "ratebuster?"

Accepted Answer

A) a person performing above the work-group performance norm 
B) a person performing below the work-group performance norm 
C) a person performing at the pace the manager requests 
D) a person performing below the company performance standard 
E) a person performing at a pace he feels matches his pay 
A) a person performing above the work-group performance norm 
B) a person performing below the work-group performance norm 
C) a person performing at the pace the manager requests 
D) a person performing below the company performance standard 
E) a person performing at a pace he feels matches his pay

Question 9

Fayol's principle of initiative suggests that

Accepted Answer

A) managers must act fairly and equitably. 
B) managers should encourage employees to act on their own without direction from a supervisor. 
C) managers should ensure that the tasks and roles of each employee require innovation and creativity. 
D) organizations provide employees with career opportunities that satisfy their needs. 
E) managers should use rewards to motivate the behavior of employees. 
A) managers must act fairly and equitably. 
B) managers should encourage employees to act on their own without direction from a supervisor. 
C) managers should ensure that the tasks and roles of each employee require innovation and creativity. 
D) organizations provide employees with career opportunities that satisfy their needs. 
E) managers should use rewards to motivate the behavior of employees.

Question 10

Typically, a mechanistic structure rests on Theory X assumptions because in a mechanistic structure, tasks and roles are clearly specified and subordinates are closely supervised.

Accepted Answer

A) True 
 B)False

Question 11

Max Weber developed the:

Accepted Answer

A) principles of scientific management. 
B) principles of bureaucracy. 
C) Theory X and Theory Y assumptions. 
D) principles of management. 
E) contingency theory. 
A) principles of scientific management. 
B) principles of bureaucracy. 
C) Theory X and Theory Y assumptions. 
D) principles of management. 
E) contingency theory.

Question 12

According to Henri Fayol, esprit de corps refers to

Accepted Answer

A) the ability to act on one's own without direction from a superior. 
B) shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group. 
C) the justice, impartiality, and fairness to which all organizational members are entitled. 
D) the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities. 
E) obedience, energy, application, and other outward marks of respect for a superior's authority. 
A) the ability to act on one's own without direction from a superior. 
B) shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group. 
C) the justice, impartiality, and fairness to which all organizational members are entitled. 
D) the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities. 
E) obedience, energy, application, and other outward marks of respect for a superior's authority.

Question 13

Explain how and why managers control the organization's relationship with its external environment.

Accepted Answer

The managers draw from and interact with

Question 14

_____ is the idea that the organizational structures and control systems that are chosen by managers depend on characteristics of the external environment in which the organization operates.

Accepted Answer

A) Equity theory 
B) Contingency theory 
C) Theory X 
D) Theory Y 
E) Behavioral management theory 
A) Equity theory 
B) Contingency theory 
C) Theory X 
D) Theory Y 
E) Behavioral management theory

Question 15

Job specialization refers the process by which

Accepted Answer

A) each position's formal authority in an organizational hierarchy is established. 
B) division of labor occurs as different workers gain expertise in tasks. 
C) subordinates receive orders and report to only one superior. 
D) members of different departments work together in cross-departmental teams to accomplish projects. 
E) employees explore new ways to improve how tasks are performed. 
A) each position's formal authority in an organizational hierarchy is established. 
B) division of labor occurs as different workers gain expertise in tasks. 
C) subordinates receive orders and report to only one superior. 
D) members of different departments work together in cross-departmental teams to accomplish projects. 
E) employees explore new ways to improve how tasks are performed.

Question 16

Which of the following is an example of a rule?

Accepted Answer

A) a general mandatory guideline asking all employees to leave their work machines in good order 
B) a statement issued by the company specifying the sales projection for the next fiscal year 
C) an informal code of conduct recommending that employees help each other if time permits 
D) a recommendation by the HR department that employees wear formal clothes during the week 
E) a suggestion by the technical department to save all work-related files on D drive 
A) a general mandatory guideline asking all employees to leave their work machines in good order 
B) a statement issued by the company specifying the sales projection for the next fiscal year 
C) an informal code of conduct recommending that employees help each other if time permits 
D) a recommendation by the HR department that employees wear formal clothes during the week 
E) a suggestion by the technical department to save all work-related files on D drive

Question 17

Managers who accept the assumptions of Theory X

Accepted Answer

A) create a work setting that encourages commitment to organization goals. 
B) counteract workers' natural tendencies to avoid work. 
C) focus on giving employees opportunities to exercise initiative. 
D) provide opportunities for workers to be imaginative. 
E) view workers as motivated and capable of exercising self-control. 
A) create a work setting that encourages commitment to organization goals. 
B) counteract workers' natural tendencies to avoid work. 
C) focus on giving employees opportunities to exercise initiative. 
D) provide opportunities for workers to be imaginative. 
E) view workers as motivated and capable of exercising self-control.

Question 18

The line of authority in an organization is

Accepted Answer

A) the concentration of authority at the top of the managerial hierarchy. 
B) the singleness of purpose that makes possible the creation of one plan of action. 
C) the chain of command extending from the top to the bottom of an organization. 
D) the shared feelings of comradeship, enthusiasm, and devotion to a common cause. 
E) a reporting relationship in which an employee receives orders from only one superior. 
A) the concentration of authority at the top of the managerial hierarchy. 
B) the singleness of purpose that makes possible the creation of one plan of action. 
C) the chain of command extending from the top to the bottom of an organization. 
D) the shared feelings of comradeship, enthusiasm, and devotion to a common cause. 
E) a reporting relationship in which an employee receives orders from only one superior.

Question 19

Which of the following is true of an open system?

Accepted Answer

A) It is more likely to experience entropy than is a closed system. 
B) It uses resources from the external environment for internal processes, but does not return anything to the external environment. 
C) The input, process, and output stages in the production process are performed in the external environment. 
D) It is a self-contained system that is not affected by changes in its environment. 
E) It takes in resources from its external environment and converts them into goods that are then sent back to that environment for purchase by customers. 
A) It is more likely to experience entropy than is a closed system. 
B) It uses resources from the external environment for internal processes, but does not return anything to the external environment. 
C) The input, process, and output stages in the production process are performed in the external environment. 
D) It is a self-contained system that is not affected by changes in its environment. 
E) It takes in resources from its external environment and converts them into goods that are then sent back to that environment for purchase by customers.

Question 20

Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization.

Accepted Answer

A) True 
 B)False

_____ refers to the chain of command extending from the top to the bottom of an organization

Explain how the different types of organizational structures that Burns and Stalker proposed rest on Theory X or Theory Y assumptions.

Which of the following best defines synergy?

Which of the following is an example of a norm rather than a rule?

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

_____ is the process by which a division of labor occurs as different workers specialize in different tasks over time.

According to Fayol's principles of management, workers should be given more job duties to perform but encouraged to assume less responsibility for their work outcomes.

In the context of the human relations movement and related studies, who among the following is a "ratebuster?"

Fayol's principle of initiative suggests that

Typically, a mechanistic structure rests on Theory X assumptions because in a mechanistic structure, tasks and roles are clearly specified and subordinates are closely supervised.

Max Weber developed the:

According to Henri Fayol, esprit de corps refers to

Explain how and why managers control the organization's relationship with its external environment.

_____ is the idea that the organizational structures and control systems that are chosen by managers depend on characteristics of the external environment in which the organization operates.

Job specialization refers the process by which

Which of the following is an example of a rule?

Managers who accept the assumptions of Theory X

The line of authority in an organization is

Which of the following is true of an open system?

Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization.

Managers and Managing

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 2: The Evolution of Management

_____ refers to the chain of command extending from the top to the bottom of an organization

Explain how the different types of organizational structures that Burns and Stalker proposed rest on Theory X or Theory Y assumptions.

Which of the following best defines synergy?

Which of the following is an example of a norm rather than a rule?

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

_____ is the process by which a division of labor occurs as different workers specialize in different tasks over time.

According to Fayol's principles of management, workers should be given more job duties to perform but encouraged to assume less responsibility for their work outcomes.

In the context of the human relations movement and related studies, who among the following is a "ratebuster?"

Fayol's principle of initiative suggests that

Typically, a mechanistic structure rests on Theory X assumptions because in a mechanistic structure, tasks and roles are clearly specified and subordinates are closely supervised.

Max Weber developed the:

According to Henri Fayol, esprit de corps refers to

Explain how and why managers control the organization's relationship with its external environment.

_____ is the idea that the organizational structures and control systems that are chosen by managers depend on characteristics of the external environment in which the organization operates.

Job specialization refers the process by which

Which of the following is an example of a rule?

Managers who accept the assumptions of Theory X

The line of authority in an organization is

Which of the following is true of an open system?

Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization.

Managers and Managing

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters